Reflection on Effective Communication Skills and Their Influence on Behavior, Performance, and Experience

Knowledge &
Creativity

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK A...........................................................................................................................................3
Driscoll's Model of reflection................................................................................................3
PART B............................................................................................................................................5
Reflation on communication influence on individual's behaviour, performance and
experience...............................................................................................................................5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Communication skills are ability of the person to provide useful information
effectively to the others. Some examples of communication are sharing of knowledge,
feelings, new ideas, etc. Effective communication skills also involves speaking ,
empathizing, listening etc.
This report will provide reflection on assistant bank mangers job experience
through Driscoll's Model and explain importance of communication. This model will help
writer to know what they have learned, affect in their personal life and what are their use
in next job. In the other part of this report will communication influence to improve job
experience.
TASK A
Driscoll's Model of reflection
What
Effective communication skills which plays important roles in every person life. I
have leaned some effective communication from my previous job. Effective
communication skills are the best skills I have learned from my previous job. I was
working in London bank where I was in a post of assist manager. My work was to assist
senior manager of the bank who was having 8 years of experience in the banking line.
This was proud feeling for me because I get change to work with the well experienced
person who was working in this industry from long years. He was having good
communication skills and whenever any customers who want any query in the bank he
used to himself and talk with them ad listen to their query (Adeleke and et.al., 2018). It
doesn't matter how busy he is , he was always ready to talk with their employees and
customers. Every person in the staff used to respect him because he talks nicely with
the every employee and their nature was good with every employee. When I ask him
that what was the reason behind your success then he answers me effective
communication because it helps us to create good experience with the others and make
good attachment t with other both employees and customers. From this experience I
have leaned that effective communication is important to be successful in the business
and helps to build good connection with the others.
So what