Impact of Communication Skills on Performance, Behaviour, and Experience

Essay

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
Driscoll Model of Reflection .....................................................................................................3
PART B...........................................................................................................................................4
Impact of communication skills on performance , behaviour and experience...........................4
CONCLUSION................................................................................................................................5
REFERANCFESS...........................................................................................................................6

INTRODUCTION
Effective communication is the process of exchanging any useful information , idea,
thoughts and knowledge etc to fulfill the purpose or the intention in the best possible manner. It
is important for the every person to have this skill so the other person who is receiving the
information will get the proper and clear information. Effective communication is the way to
impress other and make goodwill in the other's mind.
This report will provide the experience of the job in the banking company as a assistant
manager. It will provide what writer have experience of the effective communication in the
previous job with the help of Driscoll Model.
PART A
Driscoll Model of Reflection
What
I was doing a job in one of the top bank in United Kingdom where I was on the post of
assistant managers and working under the manager of the Bank. I have work in that bank for
more than 2 years and manager of the bank was having experience of almost 8 years. This was
my best experience to work under the manager because I get chance to take experience and gain
new skills from the manager (Ahmad., 2016). If was impressive to see that how manager is
talking because he was having effective communication skills and I wanted to implement those
skills in myself. When any of the account holder get into the trouble and facing nay problem than
he was always ready to talk and solve their problems . He always listens to the problem of the
customers properly and after listening to the customers he used to provide clear and proper
solution to the customer which helps to solve the problem of the customers. My senior
manager always use language which is understandable for the customers, so they can always
understand what information manager is providing. The Best thing about my senior was that he
was so concordance give answer with the perfection.
So What
This experience enables me to improve my performance as well because I used to learn
the effective communication skills and use it in my personal life or my job. This skills also help
me to improve my personal life as well and now I am having good experience of the effective
communication skills which helps me to impress other person and I can also provide required
help to them with the clear and effective communication to the other person. After getting the