Pretend Play Printable School Kit

Question 10:
Task 10: Role play and report
Pretend that you are looking for a new smartphone. Approach two different
providers and ask about the options available.
Keep a log to record your interaction. Using the good customer service
practice list for each practice assess each provider on the basis of either
poor; adequate; good or; excellent service.
Include a column for comments to justify your assessment.
Using your phone contact two different providers and ask for the same
information and assess them on the same basis. Your response should not
exceed 100 words.
Me: Hello, would kindly tell me if I can get a Samsung Galaxy ?
Customer service: Yes it is available yes we have Samsung Galaxy S8 and
S9 Android smartphone(Bhagat, 2012).
Me: Would you kindly tell me the market price
Customer service: We kindly ask you to avail yourself at our shop to check
the prices
Me: Please, just discuss it over the phone.
Customer service: Ill call you back
RATING: POOR
Me: Hello, am looking for Samsung galaxy versions ,would you kindly if I can
get any
Customer service: Yes we have many phones which fits your descriptions,
the most affordable ones are Samsung Galaxy S8 and S9
Me: What is the price of aforementioned phones
Customer service: Samsung Galaxy S8 goes for $113 while S9 will cost
you only $115
Hello:Do you have courier services which can deliver the phones to me
Customer service:Yes we can deliver it any where across the country
within a day
RATING-EXCELLENT
Company 1 Company 2
Customer service poor excellent
Customer engagement poor good