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Principles of Business Communication

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Added on  2020-06-04

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Principles of Business Communication TABLE OF CONTENTS INTRODUCTION: 1 PART 11 1.1 Importance of negotiation in business environment 1 1.2 Different approaches of negotiation 1 1.3 Components of negotiation tactics2 PART 22 2.1 Different types of presentation & aspirations 3 2.2 Different resources used in presentation 3 2.3 Different methods of giving presentation 3 2.4 Best practise in delivering presentation 3 2.5 How to collect and use feedback on presentation4 PART 34 3.1 Characteristics of bespoke documents 4 3.2 Factors considered in creating and presenting bespoke documents 5 3.3 Legal requirements to gather

Principles of Business Communication

   Added on 2020-06-04

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TABLE OF CONTENTSINTRODUCTION:..........................................................................................................................1PART 1............................................................................................................................................11.1 Importance of negotiation in business environment.........................................................11.2 Different approaches of negotiation.................................................................................11.3 Components of negotiation tactics...................................................................................2PART 2............................................................................................................................................22.1 Different types of presentation.........................................................................................22.2 Different resources used in presentation..........................................................................32.3 Different methods of giving presentation.........................................................................32.4 Best practise in delivering presentation............................................................................32.5 How to collect and use feedback on presentation............................................................4PART 3............................................................................................................................................43.1 Characteristics of bespoke documents..............................................................................43.2 Factors considered in creating and presenting bespoke documents.................................53.3 Legal requirements to gather bespoke documents............................................................53.4 Techniques in creating bespoke documents.....................................................................53.5 How to gain approval of bespoke documents...................................................................6PART 4............................................................................................................................................64.1Typical stages of information system development..........................................................64.2 Benefits and limitations of information systems..............................................................64.3 Legal, security and confidential requirements of information system.............................64.4 How to monitor information system.................................................................................7CONCLUSION:...............................................................................................................................7REFERENCES:.................................................................................................................................
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INTRODUCTIONCommunication helps in sharing information with others. A business requires effectivecommunication system through which it becomes easy for employees to communicate. It helpsin providing information in right time to right person. Also, it reduces conflicts amongemployees and solving their problems. . Moreover, goals and objectives are shared to other viapresentation. PART 11.1 Importance of negotiation in business environmentIn corporates conflicts are very common and occurs frequently. It may occur betweenemployer or employee and other persons (Hope, 2017). Therefore, in order to maintain apositive and better environment it is necessary to resolve them. For this negotiation helps insolving conflicts. It is important because it ensures long term success of business. Also, it allowsbusiness to make deals and earn profits. Moreover, it builds suppliers and customer relationshipsthat are beneficial of business to create long term understanding. Furthermore, it reducesconflicts within business leading to improve organisation culture. Thus, negotiation is needed toexpand business with stakeholders. 1.2 Different approaches of negotiationLose-Lose ApproachThis negotiationapproach is adopted when one negotiating partner feels that his own interestsare threatened and he does all he can to ensure that the outcome of the negotiation is not suitableto the interests of the other party as well (Gilligan, and Ridley-Duff, 2015) In the bargain, boththe parties end up being the loser. This type of situation arises when the negotiating partnersignore one another’s needs and the need to hurt each other outweighs the need to find some kindof an acceptable solution. This is the most undesirable type of outcome and hence thisnegotiation approach is best avoided.Compromise ApproachThis approach provides an outcome which is some improvement over the lose-lose strategyoutcome. To avoid a lose-lose situation, both parties give up a part of what they had originally1
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sought and settle for something less than that. A compromise is the best way out when it isimpossible for both parties to convince each other or when the disputed resources are limitedIntegrative Negotiation or Win-Win ApproachThis negotiation approach is also called as collaborative or creating value approach. It issuperior to all negotiation approaches. It results in both the parties feeling that they are achievingwhat they wanted. It results in satisfaction to both the parties.Distributive Negotiation or Win-Lose ApproachThis is also called competitive, zero sum, or claiming value approach. This approach is based onthe premise that one person can win only at the expense of the other.1.3 Components of negotiation tacticsUnderstand Yourself- Before we even begin to understand and apply best- and leadingpractice negotiation, it is imperative that we first invest in understanding ourselves. Anyprofessional sports person will tell you that the cornerstone of improvement is gaining anunderstanding of your own strengths & weaknessesVision- What is the vision or ultimate goal behind the negotiation? Is your negotiationreally about price or is it about the value that can be derived/addedValue -What are the key deal objectives being pursued in this negotiation? What are thefacts and figures supporting the negotiation environment ( Bartl, 2015)Process -Have you spent time thinking about an agenda for your upcoming negotiation?Will you note all the concessions that you will give & receive?Relationship- Never forget that we all negotiate with people. It is easy to forget that wedeal with individuals who have goals & aspirations not unlike our own goals &aspirations.PART 22.1 Different types of presentation1) Providing Information -This format encompasses anything from a team meeting that givesupdates on a project or upcoming event to a demonstration that shows product functions.2) Teaching a Skill- Your company just installed a new system or implemented a new processthat requires people to learn how to use the new tool and apply the process.2
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