The Importance of Interpersonal Skills in Nursing

Principles of Health and Social Care

Table of Contents
INTRODUCTION ...............................................................................................................................3
TASK 1.................................................................................................................................................3
AC 1.1Principles of support which are applicable to Mr.Bob care.................................................3
TASK 2 ................................................................................................................................................4
AC 1.2 Procedures for protecting clients, patients, and colleagues from harm...............................4
AC 3.3 The effectiveness of interpersonal working........................................................................4
TASK 3 ................................................................................................................................................5
AC1.4 Ethical dilemmas /conflict that has......................................................................................5
risen in providing care and supporting Mrs Helen. .......................................................................5
TASK 4.................................................................................................................................................6
AC 2.1 Implementation of policies, legislation, regulations and codes of......................................6
practice in health social care...........................................................................................................6
AC 2.2 Development of local policies and procedures in accordance with national......................6
policies............................................................................................................................................6
AC 2.3 Impact of policies and procedures on..................................................................................7
organisational policy and practice..................................................................................................7
AC 3.1 Theories that accentuate health and social care practice.....................................................7
AC 3.2 Impact of social processes on users of health and social care services...............................9
TASK 5.................................................................................................................................................9
CONCLUSION..................................................................................................................................12
References..........................................................................................................................................13

INTRODUCTION
Health and social care organisations (HSC) are important for the people suffering from
various kinds of diseases and problems. They diagnose the provide problem, provide required
treatment and prevent patients from disease or illness. These organisations run on principles and
policies which helps the staff members in managing and maintaining their work (Frumerand
Friedman, 2014). They provide care and treatment to the service users to minimize their risk and
also they maintain their privacy. The preset report consists of principles of HSC, procedures for
protection, person centred approach. Along with this, it also consists of implementation and impact
of policies etc, theories, impact of social processes, roles and responsibilities of staff members
along with their contribution in development. In the end, the study is concluded in the form of
summary with key findings.
TASK 1
AC 1.1Principles of support which are applicable to Mr.Bob care
In the given case, Mr Bob is suffering from mental illness and for proper care and treatment,
he is living in a residential care home. The workers and doctors of care house found that Mr. Bob
has tried to commit suicide and can harm himself due to frustration. The principles of support which
are applicable for Mr. Bob are as follows.
 Privacy and dignity: Social care house should maintain the privacy and dignity of Mr. Bob.
Doctors and nurses need to give private space to him and give opportunity to take his
decisions related to the dresses, eat, spend his day, etc. Living in Health care organisations
does not mean that patient's dignity and privacy will be ignored (Enthoven, 2014).
 Self Esteem: Doctors and nurses need to value qualities, talent and experience of Mr. Bob
which helps him in bringing self esteem and motivate him to fight with the disease. He
should be treated with courteously and by respecting his talents and privacy staff can
enhance Mr. Bob's morale and self esteem.
 Safety: Staff members should keep the residents safe and secure. By keeping residents, safe
they can make Mr. Bob feel safe. This helps in keeping him safe and healthy which is the
first priority of HSC (Principles of good practice, 1996).
AC 1.3 Benefits of using a person centred approach for Mr Bob
Person-centred approach is one of the best approach which helps in better treatment of
patients. With the help of this approach, staff members will able to focus on needs, wants and desire
of Mr. Bob which will help in giving correct treatment and will assist in increasing morale of Mr.

Bob. This approach make doctors and nurses to take full interest in patient's case which leads to
effective and appropriate treatment. They provide meaningful care and treatment for fast recovery
of Mr. Bob. As per this approach, freedom of choice makes Mr. Bob self dependent and even helps
in maintaining privacy and dignity; this increases his morale and confidence for fighting with the
mental illness (Feldstein, 2011). By involving family members and friends, workers can keep Mr.
Bob busy and support of them helps in removing negative and suicidal thoughts. By paying
attention to the past life and experiences of Mr. Bob, doctors and nurses can understand the reasons
behind the illness which plays an important role in recovery of Mr. Bob (Draper and Tetley, 2013).
TASK 2
AC 1.2 Procedures for protecting clients, patients, and colleagues from harm
The procedure for protecting clients, patients and colleagues from any harm are as follows.
 Assessing and reviewing the risk: For protecting clients and patients from harm,
organisation is required to understand how, where and when patients and colleagues may be
at risk of harm. Risk can be from other clients, actions of staff members, nature of the
services, surrounding, etc (Swayne, Duncan and Ginter, 2012).
 Informing clients and patients about the harm prevention rights and responsibilities: Care
house have to aware the patients and clients about their prevention rights and
responsibilities. They can conduct a training session or can provide a booklet which has
everything related to safety and health.
 Minimising and responding to aggressive behaviour: Health care house needs to minimize
aggressive behaviour or physical threats. Sometimes, this harms the patients and clients. So
physical threats needs to be identified and risk minimisation approach should be
implemented.
 Minimising and responding to other risks to safety: Care house have to create a list of
appropriate approaches and solutions for any kind of risk. They should have all risk
minimisation equipments which help the patients, client and colleagues at the time of any
harm or injury.
AC 3.3 The effectiveness of interpersonal working
Interpersonal working leads to better management of work and helps in achieving decided
objectives and goals effectively. For effective interpersonal working, it is necessary that workers
posses interpersonal skills. Interpersonal skills consist of communication, problem solving,
assertiveness, decision making, negotiation, effective personality, etc. By proper communication