Managerial Effectiveness & Ancient Wisdom

This assignment delves into the application of ancient Indian wisdom, particularly the Valmiki Ramayana, for enhancing managerial effectiveness. It examines the principles and teachings within this epic tale that can be translated into practical management strategies. The assignment encourages a critical analysis of how these ancient insights can contribute to modern-day leadership, decision-making, and organizational success.

Developing manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
a) Comparison of management styles of Richard Branson and Michael O' Leary......................3
b) Leadership characteristics exhibited by Richard Branson and Michael O' Leary...................4
c) Communication process likely to be at work within Virgin Media and Ryanair...................5
d) In terms of organisational culture and change.........................................................................6
TASK 2............................................................................................................................................7
a) List the skills that are essential for successful career and personal skills audit......................7
b) Personal SWOT analysis through using the personal skills audit...........................................9
c) Series of the SMART objectives that aim to develop my own potential...............................10
TASK 3 .........................................................................................................................................11
a) SMART objectives to deal with the designated problems within period of six months.......11
b) Recommendations for improvement in the customer service at Hilton Hotel......................12
c) Explain and justify the use of appropriate theory of leading and motivating the employees13
TASK 4..........................................................................................................................................13
a) Explaining how your analysis of your current management/personal skills will aid the to
support career development.......................................................................................................13
b) Producing a management development plan........................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Manager is the person who is involved in the activities of supervising and motivating
employees at workplace for the progress of company. Manager is also the person who is in
charge of the customer service and deals with customer’s disputes. Present report is based on
Hilton Hotel which is the largest global brand of full service hotels and resorts and it is also the
flagship brand of Hilton Worldwide. Company has its headquarters in McLean, Virgina. It is
operating the business operations in more than 84 countries and territories across six continents
(About us, 2016). The report explains principles and practices of management behavior in the
firm. Other than this, SWOT analysis has been used for doing personal skills audit. More than
this, SMART objectives have been developed that help to achieve the targets effectively. Other
than this, a career development plan has been made based on the current management skills.
Furthermore, management development plan has also been developed to support the needs and
ambitions.
TASK 1
a) Comparison of management styles of Richard Branson and Michael O' Leary
Different leadership styles are used by both Richard Branson and Michael O' Leary
according to their suitability. Sir Richard Branson is the founder of Virgin Media which
comprises of more than 400 companies while Michael O' Leary is the Chief Executive Officer of
Irish airline Ryanair.
Branson leadership and management styles: Branson is the democratic manager who
involves all his employees in the relevant decisions (Proctor, 2014). Democratic leadership style
includes all employees in taking management decisions so that they will get the best solution. In
case of Richard Branson individual has adopted Contingency theory which provides base to the
managers of the business to make decisions on the basis of situation. Further, it is the moral
responsibility of manager to take appropriate actions based on aspects which is regarded to be
most relevant for the current condition. This theory encourages participation of all the workers
within the workplace and in turn leads to favourable results.
Positive and negative aspects of Richard Branson: Although Richard Branson is a great
leader and manager, he still has some major weaknesses in his style. The negative aspect of Sir

Richard Branson is that he is focused upon taking risk instead of smart work. For example, when
Virgin Media records shop continually experienced cash flow problems, at that time, Richard
Branson is arrested and jailed for a night for escaping the expose tax and sales within Britain
(Frost and Wallingford, 2013).
In case of Michael O Leary has employed system theory of management where manager
focuses on understanding how different systems affect worker and in turn how worker influences
the system around them. Generally a specific system is made up of variety of parts that work
together for the accomplishment of one common goal. With the help of this theory it becomes
easy for managers to examine pattern and events in the workplace.
On contrary to this, he also has some positive aspect in his management style as he cares
for his staff members and also understands their difficulties of life (The relationship between
managers' leadership styles and motivation 2014). Other than this, he also provides team
holidays to the employees so that they can enjoy their own life. More than this, he also has the
quality to involve staff members in taking relevant decisions of organization.
Positive and negative aspect of Michael O' Leary: Michael O' Leary is famous for rude
attitude to the people who are having disabilities (Li and Scullion, 2010). His entrepreneurial
model is developed by his own proud. There are some negative points such as he is a rude person
but his leadership model is a clever one. Michael O' Leary is the risk taker and can easily take
decisions on instant basis.
Major positive factors in him are that he is having strategic visions and also, he is able to
solve the problems effectively (Pohl, 2010). Other than this, he is very demanding for his staff
members.
Similarities and differences on both the theories:
Major similarities in both the leaders are that they both care for their staff members.
Other than this, they are also risk takers and have the ability of taking instant decisions of
problems. On contrary to this, major differences are that Richard Branson uses the Democratic
leadership style while Michael O' Leary does not involve the staff members in taking
organizational decisions (McDonnell and et. al., 2010).

Being the Chief Executive Officer of Hilton Hotel, I will prefer to use leadership style of
Richard Branson as it will help to increase the employee’s participation in taking organizational
decisions.
b) Leadership characteristics exhibited by Richard Branson and Michael O' Leary
Both leaders are having different kinds of leadership styles to be followed in company.
This leadership styles has the major role for motivating people in the firm so that it can enhance
the working efforts of employees.
Leadership characteristic of Richard Branson: There is some leadership characteristic
that Richard Branson possesses like he avoids to be in comfort zone. It is one of the most
important characteristic of his leadership style. Other than this, he wants his employees to enjoy
their work so that they can get positive results from their efforts. He gives value to other people
of organization and treats them as assets of company (Higgins and Aspinall, 2011). He also
decides specific tasks for each and every task so that it will be easy to get the target easily. More
than this, he is very passionate about his work which helps him to motivate other people in
company. In case of Richard Branson individual has adopted democratic style of leadership
where active participation of staff members is must in the business affairs. Further, no decision is
taken by the leader without consent of workers and they are motivated to participate in the
business affairs. It directly leads to enhanced employee satisfaction and especially supports at the
time when any type of change takes place within the workplace.
Leadership characteristic of Michael O' Leary: Michael O' Leary is also having some
leadership characteristics which make him a good leader. Major leadership characteristic of him
is that he is enthusiastic and dedicated for his work which will help other people to do the work
effectively. As he is able to take the decisions instantly that means he believes in himself and he
is a confident person (Bloom and et. al., 2010). More than this, he is the person who has the
ability to manage problems of employees so that they can complete their work with high
dedication. Apart from this, he has the ability to spot opportunities for his business so that he can
manage the position of company in the market. Michael O Leary style of leadership is somewhat
linked with laissez faire where leader lack direct supervision of staff member and fails to provide
regular feedback to those who are under supervision. This type of leadership style generally

hinders production of the staff members who require supervision. Sometime adoption of this type
of style has negative impact in terms of rising cost, lack of control along with the poor
production.
As a Chief Executive Officer of Hilton hotel, I also have some leadership skills that are
similar to both Richard Branson and Micheal O' Leary. I have the ability to manage the work
effectually on time so that it will be easy to get the targets easily. Other than this, I am also a
passionate person which helps to achieve the goals efficiently. Apart from this, I also have the
characteristic of solving work based problems.
c) Communication process likely to be at work within Virgin Media and Ryanair
Different types of communication processes are used in both Virgin Media and Ryanair.
At Virgin Media, open communication is followed to make workforce comfortable to interact
with each other. Leadership style used at Virgin Media shows that they are having informal way
of communication at the workplace through which it is easy to make employees participate in the
working activities (Rousseau, 2012). At Virgin Media, initially, workforce is passed with
information from their immediate supervisors to remove the confusion. After that, people can
reply directly to the management of organisation. Other than this, it will also help employees to
feel comfortable at their workplace that will lead to healthy working environment. In Virgin
Media, people feel more involved in management decisions (Oliveira, 2011). Through informal
communication, employees will be able to build strong relationship with each other. People
working in Virgin Media share their ideas freely with each other which states that they are
having informal way of communication.
On the other hand, as per the leadership style of Michael O' Leary at Ryanair, firm is
following formal way of. In this, at the initial level, message is sent by the sender which will
pass to other employees, the receiver, through specific channels. With the help of proper
selection of communication channel, message is passed on to particular employees. After that,
receiver gets the message and sends the answer back to sender (Muniapan and Satpathy, 2010).
This way of communication proves to be the best for employees in Ryanair to keep the flow of
information smooth and systematic. The communication process which is used at Ryanair is
based on the leadership style of Michael O' Leary. On the other hand negative side of this

communication process is that it sometime becomes difficult for employee to understand the
message being shared due to presence of some symbols etc. Apart from this, it may be possible
that individual may not be interested in obtaining information due to which response is not
provided as expected.
d) In terms of organisational culture and change
1) Analyse the likely culture of two organisations:
Different types of organisation cultures are there at both Virgin Media and Ryanair
through which they maintain a positive working environment. Other than this, it will also help in
making employees comfortable at the workplace. It is related to the shared values, assumptions
and beliefs that govern the way in which people behave in company. In Virgin Media, culture of
the firm is Adhocracy oriented (Müller and Turner, 2010). In this type of culture, company is
focusing on dynamic and entrepreneurial culture under which priority is given to risk taking
behaviour and innovation. Through this, Virgin Media is improving the skills of employees so
that it will be possible to manage things effectually.
Other than this, on the basis of leadership and management styles, Ryanair is following
the hierarchy culture in which company focuses on efficiency, stability and on getting things in a
right manner through which it will be more easy to get the targets achieved (Kimball, 2011).
Apart from this, different type of culture being proposed by Charle’s handy is also
undertaken by Virgin media and Ryanair in some circumstances. Role culture is being employed
on continuous basis where every employee working in Ryanair and virgin media are assigned
different roles and responsibilities as per their personal specialization. This leads to rise in
productivity level of the business and in turn employee efficiency is increased up to extent. Apart
from this, person culture is also employed within the workplace where staff members feel that
they are more important than their company. This type of culture supports in representing
significance of staff member in the firm and contributes in the success of business in the market.
2) Analysis of change in the culture of two companies:
Every organization faces some issues due to changes in external environment and
accordingly, management needs to take corrective actions. To face the organisational challenges,

company would have to make proper arrangements through which it is required to deal. With the
help of this, company will be able to face the problems in which major one are related to work
and developing strategy for market through which they can get the goals easily (Herman, 2011).
Moreover, culture of both the firms is quite suitable for the organisational structure so
that it will be easier to face the competition. However, company should also work on making
their employees trained so that they will be able to accept the changes.
TASK 2
a) List the skills that are essential for successful career and personal skills audit
For making the career successful, it is essential to have major skills through which it is
easy to build the career development plan easily. Major skills include: Time management skills: As a manager, it is important to have time management skills
as it will help to complete the work in an efficient manner. Different types of time
management strategies can be used such as prioritizing work, organising and delegating it
effectually, etc. This will help to achieve the targets easily (Ganpat and Nagendra, 2011). Team work: Team work is related to make the team members dedicated towards work. It
is essential to develop team working skills through which it is easy to cooperate with
other members. Communication skill: Other than this, being the manager, I am also having good
communication skills that would help me to make effective conversation with other
people. It is important for the development of career in tourism industry (Poisson-de Haro
and Turgut, 2012). The communication skills will be helpful in creating good image of
mine in front of other team members. Accordingly I better be presentable for gaining
more business. It proves to be effective for increasing customer satisfaction resolving
their issues in an effectual manner. Planning skills: Planning skills are related to development of effective planning skills for
the growth of company. For tourism industry, to make effective planning for facing the
market competition is necessary (Schneider, Zollo and Manocha, 2010). This the most
important aspect because planning will be done by assessing uncertainties associated with

the business. So effective planning assist me to take right decision in resolving issues
which might be faced by corporation in near future. Customer service: It is also an essential thing to provide good customer services to the
people so that they will be able to gain higher satisfaction. Being at the position of
manager, it is my responsibility to provide good customer services to the people. For this
purpose I will focus upon taking feedback from buyers and accordingly resolving the
same with effective strategies. This proves to be effective to retain them for longer time
span.
 Financial skills: Financial skills are related to forecast the need of finance in an
organisation to operate (Armstrong and Taylor, 2014). Also, I have to learn about making
effective financial planning to balance the need of finance. Here, I must be able to plan
for credit collection period and other related policies through which financial
performance of my organization can be maintained effectively. In this manner I can also
be increase ratio of probability and competitive edge of the business
 Decision making: It is also one of the major skills which is being required for successful
career as in case when individual is able to take effective decisions then in such case it
reduces the efficiency to carry out the work assigned and produces favourable result for
the company.
Personal skills audit: I have different types of skills which help me to manage my work
at Hilton Hotel. Skills that I have are described as follows:
Personal skills Skills audit
Management skills I have good management skills which help me
to handle the work easily.
Practical skillsI am able to solve the practical problems effectively with having practical skills.
Other than this, I also have the ability to complete work by my own.
Communication skillsAlso, I am able to convey my views and thoughts easily to other people.
This will help me to make people understand my ideas effectually.

Planning skillsIt is very important for Hilton Hotel to do effective planning to face the market
competition and I am able to make proper plans for the business.
Team workBeing the manager at Hilton Hotel, I am also able to manage the work effectually.
Other than this, I am also able to develop cooperation among team members.
Leadership skills According to the given rating, it is found that I
am also having good leadership style. I have
ability to get the work done from other people.
b) Personal SWOT analysis through using personal skills audit
According to the personal skill audit, it is found that I have certain strengths and
weaknesses which have to be analysed and improved. With the help of above identified
objectives, major strengths and weaknesses are described as follows:
Strengths
Leadership skills: I have ability to get the work
done from other people to achieve the
organisational goals.
Team worker: I am able to contribute in a team
to for reaching at the ultimate goal.
Planning skills: I have the ability to organize
events like wedding and parties.
Problems solving skills: As I am able to solve
the problems easily, I am a self-motivated
person.
Weaknesses
I am not able to deal with the problematic
situation unless I seek a solution from people.
I sometimes show too much care about people
which leads me to neglect myself.
Due to my hectic work schedule, sometimes, I
work too much which affects my personal life
as I do not take care of myself while working.
Opportunities
Different training sessions are carried out in
the organization where I work and it will
support in my skill development
Overall industry is growing at faster pace
Threats
My peers within workplace are performing
better and their knowledge level is high
My personal traits are acting as hurdle in my
career development

which will provide me opportunity such as
promotion, job change etc
Technological upgradation is supporting me to
understand the new tools and techniques used
in the firm.
c) Series of SMART objectives that aim to develop my own potential
For making the targets achieved, it is quite essential for me being the manager of Hilton
Hotel to develop SMART objectives. This will help to make the business plan effectively.
SMART objectives are described as follows:
SMART objectives for the time period of two years:
For achieving the targets of company, it is quite essential to build SMART objectives.
For achieving targets on time, it is important for me to develop my own skills. As I need to
develop my own business in the future, for this, first thing I have to do is doing primary research
and knowing the area of hospitality business. This will help me to know about the major market
competitors and interests of people (Kennett-Hensel, Sneath and Hensel, 2010). Through
identifying this, I will be easily able to understand the market environment. Time period decided
for conducting the market research is 1 month as it is enough to find the market movements at
this time period.
Other than this, fund for business will be collected through taking bank loan. It is easier
to get the bank loan for both long and short term. Other than this, I didn't have sufficient resource
to start a business.
SMART objectives in the time period of five years:
It is my aim to make my business successful in the coming five years. After that, I will
appoint local and international staffs that will help me to develop my business. To increase the
customer base to 20% within five years is the major objective of firm. This mentioned objective
can be achieved by me if focus will be on doing personal and B2C marketing as it will help me
to increase sales turnover by attracting more buyers. Through this, I will be able to go door to
door of each customer so that it will be easier to introduce my products in the target market. It

will help me to achieve my target of increasing customer base in 3 months of period (Beck and
et. al., 2011).
SMART objectives in the time period of ten years:
After completion of ten years of business, I will have that amount of money through
which it will be possible for me to open other branches of my company. According to another
aim of increasing business in the international market, I will work on finding the market
condition of other countries. For this, I will focus on the laws and regulations of different
countries such as Canada, Ghana and Italy.
TASK 3
a) SMART objectives to deal with the designated problems within period of six months
Hilton Hotel is the largest holiday complex in Devon. Being the assistant manager of
hotel, it is my duty to solve the major problems of staff and customers. main problems which are
designated in the organisation are customer service, surly staff, confusion about locations and
opening hours of activities, lack of simple knowledge of available services on the part of staff,
confusing signage, lack of sensible as well as information systems (Beck and et. al.,2011). For
removing such kinds of barriers, I have to make objective so that it will be convenient for me to
resolve these problems.
For removing these barriers, I have to work on making a specific goal of leading people
so that it will be possible to make the staff members trained. To overcome such problems within
company, it is important to find the need of people so that situations can be handled easily
(Runde and Flanagan, 2010). Other than this, location of company is very important to contact
suppliers and buyers. This will help to take the reviews from other people.
Apart from this, I will have to continuously measure the progress of business so that it
will be easier for company to know about the situation of company in the market. As I have to
resolve the problem of organisation within 6 months, owing to this, I will ensure close
supervision on operational activities of my business.
All the listed objectives focus upon improving efficiency of business and resolving
problems of the same. As it is the objective of company to solve all issues within 6 months, so
according to this, to employ people who are having experience in the hospitality business is

necessary (Dahan and et. al., 2010). The objectives can be achieved in the specified duration as
organisation is already having skilled employees. In addition to this, learning among workforce
will also be ensured for achieving the set objectives in an effectual manner.
Moreover, I used to face the same kind of issues during course of employment at Hilton
hotel which has developed my experience to face the scenario effectively.
Specific: My main motive is to develop my oral communication along with time management
skills so that I can better contribute in the business affairs
Measurable: In order to measure accomplishment of these objectives I will take feedback from
my colleagues and subordinates with the motive to ensure my communication skills along with
time management skills are up to the mark or not.
Achievable: For accomplishing these objectives I will attend training sessions which are
organized by my company
Realistic: I possess capability to improve these skills and I am having knowledge regarding the
same due to this reason it is realistic for me
Timely: Time frame of 2 weeks is required in accomplishing these objectives
b) Recommendations for improvement in the customer service at Hilton Hotel
Hilton Hotel is not able to solve the problems of customers through which they are facing
loss in their business. Being the assistant manager, I have the duty to solve work based problems
of employees and customers both. For improving the customer services in Hilton hotel, I will
work on making training programs for employees so that they will be able to deal with the
problems of customers (Corbin and Strauss, 2014). Other than this, the major improvement
which can be done is availability of proper and sufficient services through which customers will
feel more comfortable during their stay. Other than this, leadership style should also be changed
to democratic leadership style so that it will be easy to increase the employee participation in

organisational activities. Through this, employees will be able to communicate freely with the
management of company about their problems (DeCampli, Kirby and Baldwin, 2010).
Other than this, management should also make improvement in the policies of companies
so that it will be easy to deal with the customer problems. More than this, Hilton Hotel should
also make focus on strong communication skills through which customers will get attracted
towards the organisation (How to provide customer service excellence, 2013). Other than this,
company should also work on giving knowledge of location at various places to the customers as
people are generally having problem in finding the location of hotel (Joo and Park, 2010). More
than this, specific training programs should be arranged by the firm through which workforce
will effectively ensure smooth flow of production and quality services will be delivered to the
end users. It will also help them to know the way to deal with issues of customers.
Reasons for recommendations: Recommendations which are given to the firm are
related to organisational problems. Training program will be helpful for employees to find the
basic knowledge about customer services. Through this, customers will feel more comfortable
during their stay (Zakarevičius and Župerkienė, 2015). Other than this, all given
recommendations are based on the organisational problems.
c) Explain and justify the use of appropriate theory of leading and motivating employees
Various theories are there which are helpful in making employees dedicated and
motivated towards their work. For this, Hilton hotel should work on giving compensation to
employees as this will make them able to attract the people (Proctor, 2014). Other than this,
company is also working on getting feedback from employees about the work based problems. It
helps to take right action on appropriate time for good working condition.
Apart from that, Hilton Hotel should also work on providing non-monetary compensation
to the employees so that it will be helpful for the firm to make their employees get respect from
their juniors (Budhwar and Debrah, 2013). Other than this, for achieving the organisational
objectives, company should also provide medical and safety benefits to the people which will
help them to feel safe at the workplace. More than this, to better lead the people, Hilton Hotel
should also work on adopting democratic leadership style as it will help to increase the employee
participation at workplace. In order to motivate employees working in Hilton hotel it is possible

to undertake theory X and Y within Hilton hotel. Further, as per theory X employee dislike work,
avoid responsibility, needs supervision at every step and are required to be enticed to produce
results. On the other hand, in theory Y it is totally different where staff member take
responsibility and are motivated to accomplish goals of business, they seek responsibility and
undertake work as natural part of life. Therefore, this theory can be considered for motivation
workforce within business.
TASK 4
a) Explaining the way in which analysis of current management/personal skills will aid to
support career development
There are many skills which can help to manage current management skills that will aid
to develop my career in hospitality sector.
Team work skills: Being an assistant manager, I have to develop effective team work
skills that would support me to coordinate and share work with others in the hotel. This aspect
can contribute effectively for me to improve efficiency and performance of organisation in an
appropriate manner. For example, for developing better, I will analyse the work of others and
take recommendations to grow my career in Hilton. Without working upon the same skills, it
cannot effective maintain the productivity and good performance of corporation. Owing to this, I
can focus upon improving my skills in order to create competitive edge of the business. It proves
to be effective to get good support from workforce who are working under me.
Practical skills: I have to also improve my practical skills to provide better services to
consumers in the organisation. This aspect will aid me to manage my work in a better way. For
example, I will read books, online articles and journals which can aid me to increase my core
knowledge at the workplace of Hilton (Frost and Wallingford, 2013).
Time management skills: Being an assistant manager, I have to improve my time
management skills in the organisation. For example, I will consider many approaches like
priorities of work as well as job allocation time which will aid me to manage my work in Hilton.
Communication skills: I have to improve my interaction skills by following many
practices in the organisation. For example, I will participate in group discussion and join
coaching to improve my communication abilities to share my ideas in front of others in Hilton.

Financial skills: Being an assistant manager, I have to update my knowledge and
information in this area. For example, I will take suggestions from financial experts and reading
books which will help in making appropriate budget and analyse expenses of Hilton in an
appropriate manner (Li and Scullion, 2010).
b) Producing a management development plan
This development plan can aid me to support my own needs and requirements which are
described as below in the table. The following table will be effective for me to improve my skills
through which I can easily explore career opportunities. It enables me to support my team
members and corporation in achieving long as well as short term objectives.
What I want to
learn?
What do I have
to do>
What support do
I need?
Measurement
success
Time
duratio
n
I want to
improve my
skill of team
working which
can help me to
lead my team
effectively for
achieving the
tasks.
I will have to
attend training
session.
I will require
support for
corporation to
provide me
opportunity to
attend training
session.
Improvement in
performance.
2
Months
Building
confidence for
supporting team
For this, I need to
stand in front of
my team members
and communicate
with them without
any hesitation. I
have to improve
For this, I will
also need
assistance from
my manager and
supervisor and
books and
journals of core
By taking feedback
from my team
members and
managers.
3
Months

practical and
communication
skills.
areas to improve
my knowledge.
I need to
improve my
decision
making,
communication
and problem
solving skill.
For this, I can
follow one to one
interaction
process to
improve my
communication.
In addition to this,
I have to read case
of hospitality
business regarding
their issues.
Support from
colleagues and
latest case studies
of hospitality
organisations
(Higgins and
Aspinall, 2011).
By analysing previous
and current
performance level
(Oliveira, 2011).
3
Months
CONCLUSION
According to the aforementioned report, it can be concluded that it is the duty of manager
to make development in the organisational growth. Other than this, different kinds of leadership
styles have been used by Richard Branson and Michael O' Leary. It is also concluded that
different types of communication processes are issued by Virgin Media and Ryanair. Virgin
Media is more focused on improving the needs and requirements of employees so that they can
gain better results. Apart from this, it is also concluded that SMART objectives are helpful in
developing the successful business development plan. Furthermore, different types of
recommendations are given to solve the organisational problems.

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