Problem Solving and Decision Making

This document discusses the importance of problem solving and decision making skills in the workplace. It focuses on the impact of cultural differences on staff performance and productivity. It provides alternative solutions to manage cultural differences and improve engagement. The document also explains the decision-making technique of marginal analysis and the steps involved in developing and implementing a plan. It emphasizes the need to communicate the plan to stakeholders and monitor and review its implementation.

Problem Solving and
Decision Making

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Complex problem...................................................................................................................3
Identified problem, to help inform the decision-making process...........................................3
Alternative solutions...............................................................................................................4
Decision-making technique....................................................................................................5
Plan.........................................................................................................................................6
Communicating plan..............................................................................................................7
Monitoring & reviewing technique........................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Decision making and problem solving are the two major skills that specifically plays an
important role when it comes to pull out favourable solutions towards work based problems
faced by staff members (Proctor, 2018). In today’s business environment, it is not at all an easy
task for an Caffe Nero to reduce work based problems at the work station because of diversity
find culture and due to less members of problem solving tools and techniques that are utilised by
them. In present context, the Caffe Nero that has been taken into consideration is Caffe Nero,
where staff has their own cultural differences that lead them towards going through different
range of difficulties while working as a team at the coffee House. This report will be considering
the particular problem, its impact and scope and also it will put light on alternative solutions to
the problem considering decision-making process and lastly development of a plan implementing
the solution is going to be made which will communicate information to stakeholders and help
them in taking right decisions in correct time.
MAIN BODY
Complex problem
The complex problem that was identified at workplace of Caffe Nero was particularly the
cultural differences which have not only impacted negatively on overall performance level of
staff members(specifically Barista). Away with this, it has also been analysed that productivity
and profitability as well of Caffe Nero got majorly affected because of it (Garg, 2016).
Identified problem, to help inform the decision-making process
It is important to identify the problem within the castle Nero, this is because due to cultural
differences among the individuals there is lot of conflicts within the firm which is impacting on
the productivity and profitability of the firm. It is mandatory to the management of the Caffe
Nero to minimise the impact of cultural differences so that the productivity and profitability of
the Caffe Nero can be activated by managing the conflicts and reducing the negative impact.
Caffe Nero can use a proper decision making process where it can improve the functioning by
identifying different range of solutions to the problem and maintaining appropriate system which
can help the firm in achieving maximum productivity and decreasing the negative outcomes of
the problem bi implementation of effective plan.

Alternative solutions
There are ample numbers of alternative solutions that can be given to improve a particular
complex problem at the workplace. In present context where cultural differences are specifically
being faced by barista and other staff members, different ways to conquer and grasp cultural
differences and some of these are presented underneath:
Guarantee clear and appropriate communication: Clear and amenable communication
diminishes the odds that reduces the chances of rising conflicts among staff members at Caffe
Nero where businesses or members must recognise respectable complexity including social
differentiation when drawing up content for correspondence. This may include: using visual
techniques to communicate information, keeping words and phrases away from slang find out
about various societies
Learning about different cultures: Posing appropriate inquiries of each other's cultures
or having an opportunity to find out about different social structures will promote relations
within the working environment. Having culture whereby enquiries are accepted is important.
Being polite along with respectful and respecting different cultures' beliefs and values, resisting
segregation in workplace and constantly finding out effective opportunities is something that
may help in improving engagement of staff members at workplace of Caffe Nero (Martin,
Donohoe and Holdford, 2016).
Work towards obliging social contrasts: As per Equality Challenge Unit, verifiable or
oblivious inclination occurs by our cerebrums making extraordinarily fast decisions and
evaluations of individuals and circumstances without us understanding. Also, the best way to
oblige social contrast is to perceive oblivious predisposition. An individual can oblige social
distinction by being touchy towards various societies and an association can oblige social
contrast by comprehension, for instance, extraordinary strict traditions or empowering social
festivals.
Offer information: Respectable recruitment strategies can efficiently yield positive
prospects including limitations on an employee’s capability to exchange information about
people. Tomas Chamorro-Premuzic of Harvard Business Review says, "Studies organizing
formal or informal association groups also found increasingly creative degrees in even more
integrated group of staff members, especially when imaginative.

The proof shows that information sharing and aggregate commitment produce imaginative
results. Information from various social foundations and encounters animates social
incorporation and results in advancement. Consequently, it is gainful for the two people and
associations to make information sharing a significant aspect of their way of life (Polka, Litchka,
Mete and Ayaga, 2016).
Utilize decent variety preparing: This is also said to be another type of solution, which
would help into breaking cultural barriers is to ensure there's still sensitivity in the professional
context of people with different social backgrounds. Conceivably, long haul planning will
develop a holistic workplace culture, inspire collaboration and effort, build great possibilities and
then make a productive working environment. This preparation will assist representatives with
comprehension and grasp the social contrasts of their associates, and colleagues to grasp one
another. Thus, obliging social shared traits and contrasts is critical to conquering social
boundaries (Martin and et. al., 2018).
Decision-making technique
In relation to the identification of different range of solutions and choosing a most
appropriate option Caffe Nero can use different kind of decision making techniques and tools
which are suitable for a particular decision making process. In relation to the current situation
within the Caffe Nero the best method is using marginal analysis.
Marginal analysis can be defined as a tool which weights the benefits of input or activity
against its cost. It is that kind of analysis which is directly related to identification of overall
opportunity cost of the Caffe Nero while implementing amount within and particular activity and
return on investment ratio on that investment. In relation to the current process to conduct a
marginal analysis the Caffe Nero has to change the variables such as quantity of input as well as
identify the reliability of different variables are available to the firm in solving the current
situation (Ansari and Seidenberg, 2016).
Under the marginal analysis manager within the Caffe Nero has to evaluate each and every
factor in relation to Caffe Neros current situations. Where the cost of guarantee clear and
appropriate communication, learning about different culture, work towards social contrast, offer
information and utilise different variety preparing will be evaluated according to the cost
implemented and the return on investment for each and every aspect. In relation to overall

evaluation and using the concept it can be seen that the most suitable method for the Caffe Nero
is learning about different cultures and working towards the obliging social contract.
Plan
A proper plan is required within the Caffe Nero to implement a particular solution for
achieving the goals and objectives related to management of conflict and using appropriate
conditions for working. There are different steps involved in the plan which is discussed below:
Management of action: Under this step will be discussion on the objectives of
formulating the plant where the list of individual goals and orders will be discussed to reach out
the objective and identification of different actions will be maintain to determine the goals and
objectives (Ansari and Seidenberg, 2016).
Scheduling the action: After formulation of a proper action plan it is time to create a time
schedule for the actions so that proper and systematically function can be achieved while
implementing the alternative.
Arrangement of resources: Under this type of implementation alternative it is important
to arrange the resources so that a different number of parameters can be achieved by including
the type amount and quantity. In relation to the current plan in objective the major resources
which are required for implementation includes manpower, money, material space information
and support from the staff (Giampaoli, Ciambotti and Bontis, 2017).
Management of consequences: It is important to manage the consequences before
implementing a strategy in relation to the current situation of Caffe Nero. this is because the
implementation of a newly developed plan there are different kind of consequences which can
impact on the performance of different individuals as well as also impact Caffe Nero
functioning. In relation to the current situation of the Caffe Nero the major consequences which
can be seen by the firm is related to time knowledge experience and tools. Listen directly impact
on the performance of Caffe Nero as well as implementation of new strategy. Eliminating the
adverse consequences Caffe Nero is to prepare itself by using a proper action plan. In relation to
the current situation, management within the form can use flexibility within the plant which is
the best method to reduce the negative consequences by taking corrective action (Thomann,
Trein and Maggetti, 2019).

Communicating plan
There is different kind of stakeholders within the Caffe Nero which required information
about these solutions are related to the current situation of the firm. All these stakeholders are
mentioned below:
Top level management: Top level management is the prime stakeholder within this
current situation where it is important to communicate the plant to the top level management so
that they can provide their concern about the plan and can help in execution of the plant by the
help of finance.
Employees: Employees are also the key stakeholders within this plan this is because in
relation to organisation, Caffe Nero is facing problem related to management of conflicts within
the firm which can impact on the productivity and profitability of firm. This can impact on the
performance of the individuals working within the firm. So it is important to communicate
information to different stakeholders (Keman, 2016).
Monitoring & reviewing technique
Regular observation is the best monitoring and review technique which can be used by the
management of cafe. This is because it will help the Caffe Nero in observing each and every
factor of the situation within the Caffe Nero and taking corrective actions according to the needs.
This will also improve the functional level within the firm where the management staff can
observe the behaviour of each and every individual as a try to maintain proper Caffe Nero’s
culture so that they can work in an appropriate direction (Maggetti and Trein, 2019). This will
lead to successful implementation of the program as well as alternative which will help the Caffe
Nero in future. Regular observations will also a well-designed structure because manager can
identify the nature of individuals working a particular job as well as the reason behind the
conflicts and how to minimise them at personal level.
CONCLUSION
It can be seen that there are various kind of problems which can impact on the firms functioning
but by using a range of solutions and identification of a problem in a particular way from can
minimise the impact of the problem on activity and profitability. it can also be evaluated the
development of an appropriate plan is important so that the implementation of particular
alternative can be done by communicating the plant to the stakeholders and accessing and
monitoring the performance of the plan.

REFERENCES
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