Problem Solving and Decision Making

Problem Solving and Decision Making

INTRODUCTION
 Decision making is consider as an act of selecting between one or more alternative. It
provide the choice between wrong and right in order to help for identifying accurate
solution of problem. Decisions are made when there is some problem arise in
organization. Sometimes, decision-making, problem solving are consider as an important
skills for enterprise. It is mainly focused while taking any decision in order to enhance its
quality and also resolve problem effectively.

Define the complex problem in the workplace including its scope and impact.
 Complex problem is difficult to define because multiple people will have differing
opinion, view point about cause, nature and extent of issue. It often that consider social
complexity rather than technical complexity. It makes complex situation and hard to
address. Performance problem and poor communication are considered as complex
problem that directly affects from one employee to entire teams. It is depending on the
main cause, this issues can act like plague that goes through group of team Performance
issue may relate the specific task or even resolve around certain staff member. These are
complex problem for business that can face at workplace.

Background of Marks and Spencer
 Marks and Spencer has established in 1884 by Michael market as a leader which he was
joined by partner Tom Spencer. It is based on the British multinational company that sells
gifts, home furnishing, clothes and food items. It has made itself widely known in UK
with over 450 stores. It is the largest store at Mable Arch, London. In 1975, they had
moved firm to Canada, Europe where they are fully established in global world. St.
Michaels has unlimited tie intervals on the basis of their return policy as long as client
produce a receipt.