Product Quality Control at Amazon UK

Product quality control at
Amazon UK
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Overview of the company............................................................................................................3
Project background......................................................................................................................3
Aim..............................................................................................................................................4
Objectives....................................................................................................................................4
Rationale......................................................................................................................................4
Research Questions......................................................................................................................4
LITERATURE REVIEW................................................................................................................5
Theme1: To examine various strategies of product quality control and its impact on the prices
of the items along with rules implemented for the sellers...........................................................5
Theme2: The impact on import of goods due to Brexit over the organization............................6
Theme3: Various strategies for product quality control..............................................................7
RESEARCH METHODOLOGY.....................................................................................................8
Research type...............................................................................................................................8
Research Approach......................................................................................................................8
Research Philosophy....................................................................................................................8
Research design...........................................................................................................................9
Data collection.............................................................................................................................9
Data analysis................................................................................................................................9
Sampling....................................................................................................................................10
Ethical Consideration.................................................................................................................10
Limitations.................................................................................................................................10
Gantt Chart.................................................................................................................................11
Work breakdown structure.........................................................................................................11
RESULTS AND FINDINGS.........................................................................................................12
CONCLUSION AND RECOMMENDATION.............................................................................21
REFLECTION...............................................................................................................................22
Appendix........................................................................................................................................23
REFERENCES..............................................................................................................................26

INTRODUCTION
Quality control is the procedure in which a business seeks to ensure that the product
quality is balanced and appropriate and can be sell in the marketplace. To launch any new
product, the business or an organisation is essentially required to understand the importance of
the product quality control which can deliver the profitable outcome (Gritsuk, Gamulinskaya and
et.al, 2020). Amazon is a multinational e-commerce organisation who deals in homeware,
personal and beauty care, groceries, kitchen equipment’s and all the essential needs of a human
being in daily life. It is important for an e-commerce business to understand and analyse the
problems at their workplace where it has been founded that the company is facing the problems
and issues in the process of quality control of the products they offer to the customers (Smith-
Spark, Katz and et.al, 2018). The business is required to keep their focus on new innovative
strategies and methods that they can use and implement the appropriate quality control process
and offers the products in finely manner.
Overview of the company
Amazon is an American multinational; technology firm who focuses on e-commerce,
cloud computing and digital streaming. The company was founded by Jeff Bezos on July 5th
1994 in Bellevue, Washington. The company started dealing in music and video and began their
international operations by online sellers of books in UK and Germany. Jeff and his wife
Mackenzie opened up a book-store in Seattle and later on finances his own company with
$10,000 from his personal savings. However, with the efforts and hard work they leads the
company to the online and digital platform and currently it has become an international e-
commerce organization who delivers all the daily needs and requirements of an individual
human being.
Project background
The present project is based on product quality control which is important for the
company to understand it in better manner and implement at their workplace so that they can
drive their organization at successful level (Ke, Zhang, Zuo, and et.al., 2022). To understand the
concept and effectiveness of the product quality control, it will enable the organization to
increase their sales and supports to increase the productivity level of the Amazon. The research
study conducts majorly five chapters where first chapter includes introduction part in which the
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clear aim and objectives and a rationale will be defined. In the second chapter, the literature
review will be performed where various author will state their views and an argument on the
basis of theme. The third chapter refers to research methodology which cover up the different
methods and techniques will be used by the researcher to collect the appropriate form of data and
information and can conduct the research study in appropriate manner. Fourth chapter refers to
finding and discussion where the data which has been collected ensure that the research study is
accurate and identified an appropriate outcome of the study. The fifth chapter highlight the
conclusion and recommendation section which overall deliver the evidence and outcome of the
research issue and few recommendations for the further study.
Aim
 To analyse the impact of product quality control and its related strategies within the
organization due to Brexit. A study on Amazon.
Objectives
 To identify strategies of product quality control and its impact on the prices of the
products along with rules implemented for the sellers
 To analyse the impact on import of goods due to Brexit over the organisation
 To measure the various strategies for product quality control within Amazon
Rationale
The purpose behind this research is to understand the importance of the product quality control at
the workplace from which the company can be able to deliver the goods and items in appropriate
manner and can boost up their sales in effective way (Termühlen, Etmanski, Kryschewski, and
et.al., 2021). Performing this research will elaborate the brief understating and its effectiveness
of the product quality management at the Amazon and deliver the profitable outcome and result
which leads the company to grow successfully. In this research, it has been considered that
Brexit has put the great impact on the businesses which leads an individual customer to suffer
from issues like increase prices of the goods and items with inappropriate product quality. Thus,
the main reason behind conducting this research is to understand the role and effectiveness of the
product quality control management.
Research Questions
 What is the concept of product quality control?
 What are the rules for bringing a new product into the Amazon marketplace?

 How Brexit impacts the rules and regulations for the sellers in regard with import of
goods into into the Amazon market?
 What kind of strategies does Amazon needed to use to control the quality of the
products?
LITERATURE REVIEW
Theme1: To examine various strategies of product quality control and its impact on the prices of
the items along with rules implemented for the sellers
According to Siwiec and Pacana, (2021), product quality control is the important factor an
individual business should consider for increasing their sales and productivity level. Quality
management is the group of people at the workplace who is responsible for looking at the
products or items quality from creation to final stage of the product development from where
only they can sell the products in the marketplace and can deliver the profitable outcome to the
organization. An individual customer only takes the items and product when its quality is
appropriate from where only the organization can adopt the appropriate amount of benefits from
them which overall result the maximum number of profit and success. A proper plan has to be
made by the organization management from where only the quality can be checked at their
workplace only and can deliver the effective knowledge and outcome to the customers which
makes them to stay satisfied with the product.
Similarly, Zhao, He, Zhou and et.al., (2021) has been stated that it is important for the company
or any business to keep their focus on the product quality control at their place from where only
the definite outcome can be received by them. It is a set of procedures where the company needs
to adopt the different and relevant strategies for the product quality control which includes in
steps. The first step refers to create a perfect goal and vision from which an individual can keep
their focus on the product development and can set the appropriate target customer and
positioning strategies for the brand and product development of the company. The second step
refers to create a time-based objectives which helps the organization to achieve their business
goals and targets. At last step, an individual company has to plan for the appropriate strategies
and approaches for the better management of the product which includes the quality measures as
well.
However, (Anton, Borangiu, Anton and et.al. (2020) said that business management also
required to understand and keep their focus on rules and regulations of the selling of the product
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which the company's seller has to implement at the organization. There are different kinds of
selling rules and regulations when a seller needs to adopt for the better selling activity and can
increase their sales accordingly. Seller has a responsibility and duty to provide the appropriate
and accurate knowledge and information to the customers from where they can show and express
their kindness and loyalty toward the customer which overall helps and support the company to
increase their sales in definite manner.
Theme2: The impact on import of goods due to Brexit over the organization
According to Papathanasiou and Kontoravdi, (2020) said that Brexit has put the great impact on
the import of the goods and items over the organization and leads them to obtain the negative
result and outcome in wider manner. The major change has been occurred in the imports and
exports of the goods where different kinds of rules and regulations has been implemented which
overall harms and leads the business company to acquire the difficulties and also cost heavily.
Small or big, business lack the same resources, staffing power and financial stability to claim the
financial assistance where they also face different challenges and issues in the exports and
imports of the goods. Even, Brexit has resulted in 25% fall of imports from the EU and created a
large increase in barriers to trade. Thus, author has said that due to Brexit the many businesses
get the higher impact on their business trading areas and leads them to obtain the negative
outcome.
As per the view of Maytakov, Yusupov and et.al., (2018), said that British businesses including
UK operations of multinationals, depends heavily on imports from the EU and can closely
integrate with the suppliers of the EU. Also, the global trade includes the impact quite seriously
by the Covid19 as well. However, during the time of Brexit, the imports has been affected in
wider manner and leads the company to face different issues. Every industry is affected by Brexit
because of economic impacts and reduces the investment. Brexit brings a real risk of increased
costs and delay to supply chains. It becomes difficult for the businesses to import and export the
goods due to implications of the increase of the costs of the trade which makes the company to
deliver the higher amount of taxes to the EU.
Similarly Pang, Zhao and et.al., (2019) said that, the impact of Brexit on regulations is
potentially enormous where in areas of UK, they have implemented the European wide standards
and UK regulations which will continue to comply with the standards. It becomes important for
an individual business to adopt and follow all the essential rules and legislations and should