Workplace Culture and Its Impact on Organizational Efficiency

Workplace culture and its impact on organizational efficiency P a g e | 1
Assignment Title: Workplace Culture and Its
impact on organizational efficiency
Student Name-
Student Number-
Module Name-
Module Number-

Workplace culture and its impact on organizational efficiency P a g e | 2
Executive Summary
The report titled as Workplace culture and its impact on the organizational efficiency
has used the company Amazon as the business organization and gives an in-depth
understanding of the concept of workplace culture and what it takes to work in
accordance to the norms of the organization. A strategic situation analysis of the
organization is done in order to understand the strategic direction of the organization.
Workforce diversity, performance management and effective communication are the
three pillars to effective workplace in the organization as citied in the case analysis of
Amazon Incorporation.

Workplace culture and its impact on organizational efficiency P a g e | 3
Table of Content
Introduction.......................................................................................................................................................... 3
Findings and Analysis....................................................................................................................................... 5
PESTLE Analysis.................................................................................................................................................. 5
Political Forces................................................................................................................................................ 6
Economic Impact............................................................................................................................................ 6
Socio/Cultural Impact.................................................................................................................................. 7
Technological Impact....................................................................................................................................7
Legal Factors.................................................................................................................................................... 8
Environmental Impact................................................................................................................................. 8
SWOT Analysis..................................................................................................................................................... 8
Strength.............................................................................................................................................................. 9
Weakness........................................................................................................................................................... 9
Opportunity.................................................................................................................................................... 10
Threats............................................................................................................................................................. 10
Formal & Informal Groups at Amazon....................................................................................................11
Organization culture, values and Ethos at Amazon..........................................................................12
Values at Amazon........................................................................................................................................ 12
Culture of Sustainability at the workplace............................................................................................13
Innovation and Creativity........................................................................................................................ 13

Workplace culture and its impact on organizational efficiency P a g e | 4
Customer centricity.................................................................................................................................... 13
Vision as the Culture.................................................................................................................................. 13
Corporate social and environmental responsibility.........................................................................14
Communication channels............................................................................................................................. 14
Amazon Chime.............................................................................................................................................. 14
Social Media................................................................................................................................................... 15
Open Forums................................................................................................................................................. 15
Barriers to effective functioning of organization and strategies to overcome them.........16
Workforce diversity....................................................................................................................................16
Effective communication..........................................................................................................................16
Performance Management...................................................................................................................... 17
Conclusion........................................................................................................................................................... 17
References........................................................................................................................................................... 18

Workplace culture and its impact on organizational efficiency P a g e | 5
Introduction
Internet and Globalization are the two major contributors towards the state of the
organizational structure today. It is due to rapid globalization and proliferation of
internet and digital technologies which has led to numerous innovation and disruptions
to the existing business models. Amazon is one such company which was founded soon
after the Internet started spreading its wings. The company Amazon was founded in the
year 1994 by Jeff Bezos as an online book seller(Zhou & Wang, 2018). The company
which was founded at the back of a garage has now presence in more than 12 countries
and ships products across 130 countries. In the last decade Amazon has evolved from a
online book seller, to a full- fledged online seller and now it has further transformed
into a technology company. The vision of Jeff Bezos is to be the most customer centric
company on the face of planet and he also aims to sell anything to everything that I
customer might search online. Amazon is the largest e-commerce player which sells
products in the category of lifestyle, home décor, home appliances, consumer
electronics, consumer durables, Kids, tech products and many more such offerings(Tran
et. al., 2014).

Workplace culture and its impact on organizational efficiency P a g e | 6
The e-commerce behemoth which has its headquarters in Seattle, earned a revenue of
US $ 136 Billion in the year 2016 and has more than 300 million active consumers on its
platform. The strategy of Jeff Bezos here is to provide customers with an enriched
customer shopping experience and provide them value deals so they always return
back(Wang & Luo,2017). Jeff believes in the power of remarketing and retargeting,
which helps the company to stay loyal to its customers. Policies and procedures at
Amazon are seen as customer centric, as the company gives paramount importance to
its huge customer base. Amazon has earned a great name for itself owing to its great
customer centric policies, selection of goods, fast delivery, superior quality of products,
curated shopping list and many such elements, which makes the company one of the
greatest the world has so far witnessed(Epstein, 2018).
Considering the above introduction as the preamble to the report, the report will
provide an understanding of the workplace culture and context with the view of
improving one’s ability to function within the norms of the organization. The report will
focus critically assess the culture and the context of the organization, evaluate the
organization using the management tools such as PESTLE and SWOT. The report will
delve into a deeper understanding of the concepts of impact of external environmental
forces on the organization, formal and informal relationships between the department