Reflective Learning Process for Professional Career Development

Professional Career
Development

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Reflection ....................................................................................................................................3
REFERENCES................................................................................................................................8

INTRODUCTION
The report addresses the reflective learning process which is defined as the learning
process which helps in measuring and enhancing the abilities, skills and knowledge to make the
work more effective and efficient. The report will also consist of the role play, self – analysis
through Gibbs' Reflexive Model and the action plan defined as the Personality Development
Program (PDP).
MAIN BODY
Reflection
Reflection of Role play - The interview conducted with me was easy enough for which I
was able to answer the questions that were put up by the interviewer. The interviewer asked me
about my favourite part as being an waitress to which I responded as I get to serve different
customers as there are new people in the restaurant everyday. I gained interest in the interview
and about the questions which also increased my skill of answering the questions and emerged as
a confident person. This interview session also kept me engaged to analyse more about myself
and thus felt great. One tricky question that caught the interviewer's attention more towards me
was the question which asked me about how I deal with angry customers to which I replied that I
think of a solution there and then and if I am unable top find any solution I seek help from
manager and other senior staff of the restaurant. While answering this question I felt confident
that I was able to answer it as it was not only about the question being asked but I prove proved
my self importance to the interviewer that I can handle any tough situations in my career. The
last question was an interesting one as it questioned my ability to learn new things in life and my
perspective about anything that comes forth in my life. The question was that how was my
experience serving drinks to the customers behind the bar to which I replied that I have been
serving drinks since past 4 years both alcoholic and non – alcoholic and in this process I have
learned to make many drinks which the customer prefers. This interview overall helped me in
evaluating and analysing myself as per my capabilities and strengths.
Skills and knowledge which contribute towards working effectively are -
Good Communication – With the help of proper communication I will be able to communicate
effectively which will increase the chances with the person to interact more. Good