Professional Development And Communication Skills

This article discusses the importance of professional development and communication skills. It includes a CV, analysis of skills, preferred learning style, personal SWOT analysis, and personal development plan.

Running head: Professional And Personal Development
Professional Development And Communication Skills

2PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Task 1- CV
Miss Peace Divine
Personal Details
Address-18a Mackenzie Close, UAE, W12 7Lz
Contact-7443758724
Email Id- [e-mail]
Career Objectives: To obtain a position as an business process analyst in one of the leading marketing
company of UAE, Emirates Telecommunications Group Co. Market capitalisation. This will enable me to
be in an environment where I can develop my skills and also learn to face many tough challenges. Thus,
this will help me to achieve the high degree of proficiency.
Educational Backgrounds:
Marketing Manager 29 Sheik Zayed Road, N16 7LE, UAE
Work Experiences:
Job Responsibilities
 I have the experience of anticipating the upcoming changes in the business.

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Future Prospects
 This will help me in being a successful business process analyst. I will be able to find out the
problems that might arise in future. Thus, I will also be able to suggest some suitable measures for
dealing with the same.

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Extra skills obtained
 I have the anticipating skill that helps in carrying on the role of an business process analyst.
 I have the risk beating mentality.
 I have a good understanding of the customer and user requirements.
 Maintained business engineering efforts as and when needed.
 Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
 I have good knowledge of handling the cost benefit analysis of any kinds of changes that might crop
up in the target organization
Skills
 Fluency in English
 Critical analysis skills
 Maintaining records and scheduling meetings
 Working under pressure
I hereby declare that the above mentioned information is true to the very best of my knowledge.
Place:
Date:
Signature:

5PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Analysis of skills
SMART skills To be achieved
S-My specific goal is to work over my anger and my decision making skill. These are specific in
nature because I feel that these roles are extremely important for the purpose of shinning in my
future professional life.
M-These are also measurable as I will try to attain them within a span of about 6 months. These
are time specific and time bound in nature. This time span will help me in making use of all the
possible resources. I will also be able to move forward in a step by step manner.
A-These are achievable in nature as I think that these goals will be achieved within a specific
time period. I think that these goals are indeed very essential for the smooth functioning of the
professional life. In future, I will have to attain this goal if I want to be com e a very successful
manager (Patel 2019). Even for being a good team leader, I will have to make sure that I am
attaining these goals within the specified time period
R-These goals are very realistic in nature because I think that it is feasible in attaining these
goals. I will also be able to get the active involvement of my colleagues and friends. I will take
proper feedbacks from my friends and colleagues
T-It is time bound in nature as I will be trying my best to attain them within one year I will
divide the time span in the form of six months each.

6PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Preferred learning style
INTJs always have the tendency of finding out the answer of why is this so? They always
want to link the answers to the different questions that they might have in their minds. This will
help them to retain the knowledge as they will know that the things that they are learning are able
to give them the answers to their questions.
Thus, it can be said that they will like that particular learning style that will give them a
logical thinking and understanding. I think that being an INTJ, I will not be afraid of studying
difficult materials. I like studying difficult things when they are presented to be in a very logical
or conceptual manner. They also prefer the systematic teaching style. In other words, they will
always go by the logic rather than memorizing lessons blindly.
Skill audit
Psychometric tests feel that taking the psychometric tests are one of the best means of
understanding the personality type of the individuals (Cognology 2019). This helps in finding out
the areas of strengths and weaknesses that is present within the personality of the individuals. I
have taken the psychometric test and result is that I am an INTJ. I have realized that there are
some strengths and weakness associated with this particular personality type. I have to make sure
that I am being able to work over the weaknesses and trying to work over the same.
I have to work over my weaknesses so that I can prepare myself for future. For an
instance, I feel that being too arrogant be a harmful for my career. As soon as I am completing

7PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
my diploma course, I will be looking for a job at a good company. In order to become a good
manager, I have to make sure that I am being able to work on this.
Personal SWOT-
Personal Analysis
STRENGTHS weakness
High self confidence- I think that this will help
me to make sure that I am being able to work
in a very effective manner. I will be able to
become a successful manager only after I can
stay confident in all the endeavours that I take
up.
Hard working and determined-I think that my
efficiency is one of the major qualities that I
can use in my professional field. In order to
become a good manager or a leader, I will be
able to use this quality. This will help me in
making sure that I am being able to deliver my
efficiency and putting up a very good output.
I think that one of my weaknesses is my
arrogant nature. This can turn out to be very
detrimental for my professional career. I might
often burst out over my team mate, my seniors
or even my juniors This will have a very bad
impact.
I have realized that I cannot really accept the
opinions or suggestions of others if I am
sticking to any particular point of view. The
other weakness that I have realized is my
judgemental nature. This is because I usually
have the habit of sticking to any particular kind
of opinion. I usually do not feel the need for
consulting with others or even accepting their
view. This indeed is a big weakness of my
career.

8PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Opportunities Threat
I have to utilize all the good opportunities that
are coming in my way. I will always try to
learn the best lessons from my colleagues or
my seniors and make sure that I am making
good use of them.
One of the major threats can be the fact that I
cannot stay within a socially structured
environment. In other words, I often do not
like to go by the strict rules and regulations.
This can be bad for my profession as I need to
abide by the rules and regulations of any
particular organization. I have to abide by the
decorum and the discipline of any particular
organization.
Growth in career- I will use the strategy of constant improvement. This will help me in
checking the areas of my weakness and deal with them in a rapid manner. I will try to grow in
my career by making sure that I am paying detailed attention on the weaknesses that are present
within me.
Own learning style- I will use the theoretical and the logical style of learning. This is the style
that best suits me because I always go by the proper logic. I cannot study without understanding
any proper logic. I will always try to learn things by knowing that the lessons learnt are practical
in nature.

9PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Kolb’s learning model
Concrete Experience- I have realized this in case of the taking up the reading lesson in class.
This is the time when I realized that I was not able to speak properly in front of the classmates.
Reflective observation- Though I was not feeling afraid but I felt that I was not having enough
confidence (Simplypsychology.org.2019). I thought that this is the same thing that is happening
with me. Even in the school days, I was not able to read or communicate well in front of people
Thus, I realized that I need to converse properly in front of all the people so that I become
successful in future life.
Abstract Conceptualization-I reflected on my past incidents. I recalled that even in my
childhood days, I was not able to speak properly in front of the people. I realized that I used to
feel very nervous whenever I spoke in front of a large number of people. It is for this reason that
I learnt how to work over my communication skill.
Active Experimentation-I realized that I need to practice public speaking lessons. I will make
sure that I am taking proper public speaking lessons and apply them in my day to day routine.
I also like to refer to the Kolb’s learning style because I find this method to be very interesting
and useful. I can very easily relate to the different experiences that are taking place in life.
Reflecting on those experiences and learning the lessons is a very helpful tool in the process of
self development.

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Honey and Mumford
This model suggests that there are for different learning styles. They are activist,
pragmatist, theorist and that of reflector. I would consider myself to be a theorist. Being an
INTJ type, I know that I am very find of then ideas. I do not like to blindly learn any lessons or
go by any ideas. Being an INTJ personality type, I make sure that I am learning each and
everything with the help of proper principles and logic. Natural trait of the INTJ personality
types is that they do not like the learning style that takes place without any theoretical base or
theoretical frame work.
They have a habit of thinking the issues in a vertical logical manner. INTJs are also
perfectionist and they will not sit easily unless they are able to reach to the conclusion. I can
relate this easily with my own personality. This is because I cannot sit back at ease unless I am
able to organize the things properly. It is for this reason that I always lie to ask questions like is it
logical? Does it make sense? How does it fit with that? Thus, it is evident that this learning style
is indeed suited for the INTJs.

11PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
MBIT
“The Architect” (INTJ-T)
Being an INTJ-T, I do not like to impose things on others. I always like to be receptive
towards all the different kinds of things that are going on around me. However at the same time,
I do not try to implement or force my decision on anything. I think that one of my greatest asset
or good point is my power of intuition. I can use this quality for my future endeavors, where I
will be able to make proper arrangements to deal with unforeseen situations. However, I cannot
overlook the fact that I am over sensitive to all the things going on around me. At the same time,
I feel that this helps m to add more clarity and precision to the works that I undertake. I always
like to add perfection to whatever I am doing. However, I realize that being over sensitive might
also turn out to be negative in some or the other cases. There will be several ups and downs in
personal and professional life. I have to make sure that I am being able to deal with them.
I am also of an introverted nature. I do not really like to speak with people in public.
However, I am a good listener and I try to pay attention to each and every thing taking place
around me. I am good at gathering information and analyzing every bits and pieces of the same. I
have a thirst for knowledge and I am never tired of learning any new skills. I am good at
gathering information and analyzing every bits and pieces of the same. I have a thirst for
knowledge and I am never tired of learning any new skills. I have got the result of INTJ-T as my
personality type. I think that this is true as I often appear to be very blunt and very opinionated;
people often think that I am very rude. I feel that this makes one of the major differences
between my personality type and that of INTJ-T type. I cannot call myself an introvert as I like
to speak when there is the need.

12PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Individual traits: Introverted – 61%,
Intuitive – 52%,
Thinking – 51%,
Judging – 72%,
Turbulent – 64%
Role:
Business process analyst
Strategy: Constant Improvement
Personal development plan
What do I
want to learn?
What do I
have to do?
What support
and resources
will I need?
How will I
measure my
success?
Target date for
review of
results.
I want to
become
confident.
I will have to
take proper
stands and
work on my
decision
making skills.
I will have to
interact with
people
I will take the
feedback from
my co workers
5months

13PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
I am often a
safe man and
try to avoid
speaking for
my own rights.
I will have to
be bold enough
and stick to the
decisions.
I will try to take
part in many
activities where
I can talk with
many people.
I will try to
measure my
success through
the results of
my decision.
4months
I will work on
my honesty.
I will try to
maintain a
transparency in
each and every
aspect.
I will try to
make sure that I
am thinking
about the
welfare of all
the people and
not about my
personal gains
only.
Feedbacks from
the co workers.
3months

14PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Personal Objectives
Short-term goals (next four months)
Working over my communication skill. I have got the score Introverted – 61%. This shows that I
am of an introverted nature. It is for this reason that I am not well versed in the art of speaking. I
often face problems in communicating with people. Thus, I am trying to overcome this problem.
Medium Term Goals (next 2 – 3 years)
I will also work over my thinking skill. This is because of the fact that I have to carry on a huge
process of critical thinking and decision making process. It is for this reason that I am trying to
work over my thinking skills. I have also decided to work in the post of an business process
analyst in the near future. Thus, I will try to work over my decision making skills.
Long Term Goals (following 3 to 5 years)
I will try to work over my introvert nature. In order to be successful as an business process
analyst I have to make sure that I am talking with all the people around me in a friendly and non
hesitant manner. Thus, my long term goal is to make sure that I am being able to interact with
people and take into consideration all the views and ideas being given by them.

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Flowchart

16PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Start
Communication skills
Personal development
Thinking skill
Yes
Interaction with people
Developing moral perception
Yes
Stop
Additional course
Feedback from the colleagues
Positive outcome
No
No Exercise regularly
Train memory
Think positiveNo
Universalism
Respect others
Positive ideas
Yes

17PROFESSIONAL DEVELOPMENT AND COMMUNICATION SKILLS
Task 2
Executive summary
Business communication is one of the key aspects needed for the success of business
organizations. Business communication is one of the most important aspects for the successful
running of the business. Feedback is essential for making sure that the communication is taking
place properly. It will have to be made sure by the stakeholders that they are taking proper
response from the persons who receive the communication. There are always some goals or
objectives associated with business communication. Thus it is needed that then senders and
receivers are taking part in the process actively. There are mainly two types of communication
that are prevalent in a business field. They are oral and written communication. Both these are
very important means of communication and must be carried on properly. I will also make sure
that the messages or the information that is being floated down through the communication
channels are easily accessible. In other words, employees must not face any problems in getting
or understanding the same.
Business communication is one of the most important parts that must be taken care of by the
organization. This is mainly because of the fact that without proper communication the business
operations will not be able to run properly. The communication must always be two sided. One
sixed communication will never be able to bring any proper expected results.

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I will have to make myself much more organized in order to make sure that I am setting
the correct mission and vision. If I am working as a business process analyst, it will be my duty
to pass on several important messages from one stakeholder to the other. I will develop a clear
understanding of the goals of the company so that I can work for the same. I will like to develop
a strong connection among all the members working in a team. This will help in making and
maintaining stronger connections. The better the connection better will be the flow of
information. At the same time, I also realized that being open minded is one of my major
strengths. I can use this in order to make sure that I am considering the opinions and the ideas of
all my co workers. I have also been able to get a clear vision about the resources and the time
that I will be requiring for developing myself.
Lecture feedback form
 Reading skills- weak, strong, outstanding, good, bad, improving
As per the opinion of others, my reading skills are strong. This is also because my turbulent
score is 64%. This shows that I am very alert about the perceptions of others. Thus I try to
make my pronunciations and my reading in a perfect way. This makes me assured that I am
doing my job in a proper way.
 Communicating well with words- weak, strong, outstanding, good, bad, improving
My score was introverts 61%. This shows that I am of about introvert nature and I am not really
good at the communication skill. I often stay silent and do not speak much with people.
 Proficiency in delivering presentations- weak, strong, outstanding, good, bad, improving

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This is also because of the fact that I am of an introvert nature. I do not really like speaking a lot
when surrounded by a lot of people.
 Listening skills- weak, strong, outstanding, good, bad, improving
I am of a good listener as I do not like missing any details that are being given by people. I like
to take into account all the details that are being said by people through their conversations.
 Group participation- weak, strong, outstanding, good, bad, improving
I am a perfectionist by nature and like to make things work out in a proper way.
However, at the same time, I am not very well versed in talking with people. I am of a very
introvert nature. Thus I am trying to overcome this aspect. I am trying to work over my
speaking and communication skills. It is for this reason that I got this response.

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References
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learning-styles/ [Accessed 10 Jan. 2019].
3. Chan, S.H.J. and Mai, X., 2015. The relation of career adaptability to satisfaction and
turnover intentions. Journal of Vocational Behavior, 89, pp.130-139.
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https://www.cognology.com.au/learning_center/sawhatis/ [Accessed 10 Jan. 2019].
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Available at: https://www.entrepreneur.com/article/300466 [Accessed 10 Jan. 2019].
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[Accessed 10 Jan. 2019].