Professional Development, Supervision and Performance Management

This document discusses the importance of continuously improving knowledge and practice in the field of adult care, as well as the role of reflective practice and professional supervision. It also explores the mechanisms and resources that support learning and development in adult care settings, and the technology used in supporting learning activities. Additionally, it addresses potential barriers and constraints in professional development, and factors to consider when selecting and commissioning activities for keeping knowledge and practice up to date. The document also covers the principles and scope of professional supervision, theories and models of supervision, and the ways in which legislation, codes of practice, and agreed ways of working inform supervision. Lastly, it discusses the impacts of research findings, critical reviews, and enquiries on professional supervision, and the uses of professional supervision in performance management.

PROFESSIONAL DEVELOPMENT,
SUPERVISION AND
PERFORMANCE MANAGEMENT

LO 1
1.1 Importance of continuously improving own knowledge and practice and that of the
team
Management and managers: Continuous development is significant for enhancing the
capabilities of team members as well as for effectively accomplishing management tasks. It is
very essential in my opinion to develop and improve knowledge to team and health caretaker to
increase quality of services to patients (Tan and Chou, 2018). I think management of the entire
care taker in the health care industry with effective training will provide them with better
knowledge to handle to activities and decrease their dependency on their seniors.
Workforce development training: I also think it is very essential for me to develop effective
workforce training and development planning by analysing all potential of the workforce of my
organization. This will help me to facilitate safety and security of employee and patients with
better understanding to make decision effectively. Continuous improvement helped me to gained
better vision to become effective in performing all the activities and fulfil my responsibility as a
care manager in health care organization.
CQC requirements and relation between training and quality services: In transition period
individuals can face difficulties in providing care as per CQC standards. Thus training will help
to develop the necessary skills for learning and achieving positive outcomes in terms of improve
care of adults as per their needs. As a management member it is my duty to be energetic and alert
to make decisions to support staff and provide them with better solutions to increase their
performance improve service quality for patients effectively.
Processes for development: The development pace can increased rapidly when motivation is
provided simultaneously along with training programs. I also have to influence my staff to
motivate them in accepting change in the organization and accept training and development and
this can only be possible when I am increasing my knowledge continuously. Due to rapid change
in corporate structure and needs and wants of population the value of work changes and impacts
the performance of staff negatively. I need to analyse effective process for developing quality
learning cycle in which I enjoy and also not feel pressurized. By learning in fun way I can also

stabilize my mental status to make effective decision to develop and train my staff in health care
organization.
1.2 Importance of reflective practice in improving performance and the use of models to
support the reflective practitioner
I have understood that reflective learning increases my knowledge from my own experiences to
make effective decisions to increase quality of services in my organization effectively (Egan,
Maidment and Connolly, 2018). By using Kolb's reflective learning cycle I gained information
that it helps to develop skills and knowledge with experimental learning whereas Gibbs is a six
stage model which helps to increase the insight and personal development by repeating the same
task effectively. From the learning I understood that there is a positive relationship between
professional and responsible as care manager to provide effective services to my patients and
treat them with full liability. I faced many issues while performing reflective learning due to lack
of proper skills and information. Reflective practice provide effective understanding about all the
factors which have been experienced by me to develop informed learning and attain potential to
manage staff in heath care organization. It helps me to understand what I feel while performing
the task and analyse them according to the resources I used to determine my performance in the
previous task and develop effective strategies to increase my performance. Reflective learning
also helped me to increase the efficiency to develop personal and professional development plan
according to activities performed to increase required skills of me and my team effectively.
Innovative thinking is encouraged in this reflective practice to become more successful. I
identified that I am ineffective in some of the leadership skills and I need to work in those skills
to evolve better care manager.
4

1.3 Mechanisms and resources that support learning and development in adult care
settings
I think it is very essential for me to ascertain the resources of training employees in adult care
setting to provide better care services to old people. It is the second childhood which needs to be
nurtured very patiently (Lourenço and Mano, 2017). There are various resources which can
support development in providing quality services in adult care.
Financial and academic resources: I had to analyse the financial sources from internal and
external environment which help to increase the professional development process effectively.
Digital resources: By using digital tools and books and other techniques to develop better
communication between professional ad service users. With the help of coaching and e-learning
it will help care takers to increase their efficiency to provide effective services to Dyslexia
patients and reduce language barriers . There are many resources which can be used to increase
the learning of myself and my staff. As there are many cases in the health care industry about
adult abuse by care takers which impacted the quality and goodwill of all the organization.
Digital technology and other resources like awareness campaigns of for care takers ad senior
citizens will help to increase their knowledge about all the process to protect themselves and
increase the ethical and moral value to reduce these types of incidents positively. There are many
factors which helps the staff to gain better insight about like peer shadowing in which when any
staff member is ethically and morally right and also have the ability to influence other this will
increase every employee's ability become more effective. This help to make increase the
performance of health care organization and create healthy work environment effectively.
1.4 Technology used in supporting learning activities
Increase the digital technology has made it very easy to access to technologies which helps to
increase my potential to develop effective learning process for care takers in the organization.
Increase the strong network of internet has also provided effective base for professional to
increase the learning process from different tools like mobile, computer which are connected to
internet. Digital technology supports me to communicate with care takers when they perform
task in organization. By the technology I can easy to improve their ICT skills which is requires
for future. For example computer is digital software which is not only use in to save data and
rearing document but also improves technical skills. Apart from this, it supports care taker to

directly communicate with me by the help of mobile about their task dealing issues. Health care
industry requires high skilled care takers who can give technical services as per the requirements
(Milne and et.al., 2018). Electronic communication devices i.e. cellphones, social networking
websites and emails assist care takers to communicate with each other and resolve their queries.
I used projector to give online classes so that they observe and learn how to perform at
workplace during hostile condition. This will help them to increase their efficiency to develop
effective skills and provide them with better knowledge of health care industry (Fraser and
Horrell, 2018). I improve my ICT skills to offer high quality learning classes from the digital
technology. Development of audio visual conferencing helped to increase the experience of
professional to make effective decision and helped me to increase their job satisfaction.
1.5 Potential barriers and constraints in relation to professional development in adult care.
While planning and developing learning programs I analysed many constraints which reduces
my efficiency in providing better information and skills to professionals effectively. Lack of
financial resources in training activities impacted the quality of performance. I had to understand
the return of investment aspects to design effective training strategies to reduce cost and improve
potential of care takers in organization effectively (Mazzariol and et.al., 2019). I analysed that
due to lack of proper time management skills of professionals which reduced the efficiency of
my training programs effectively. I analysed most of the employees unable to perform well due
to lack of training session. Due to lack of appraisal system unable to motivate care takers which
impacted on their performance within workplace. I analysed that organization didn't have proper
resources as result couldn't offer learning session per months. Apart from this limited resources
causes I couldn't improve my skills. Lack of resources and appraisal system led shortage of staff
within workplace that directly impacted organization financial performance. And it impacted
retention power of the organization to increase employee turnover rapidly. I understood that
language barriers and lack of IT skills reduced the quality of my organization to provide quality
services to its patients effectively.
1.6 Factors to consider when selecting and commissioning activities for keeping knowledge
and practice up to date

There are various factors which had impacted me and my subordinates in making decision in
selecting commission activities and improving the quality of services of health care organization
effectively (Markman and Cowley, 2019). Due to change many content on Internet I had lost my
focus to learn and gain more knowledge effectively. It is very essential for me to understand all
the facilities to make every employee more potential effectively. Due to conflicts in the
workplace it had also impacted my self learning process and reduced my efficiency to become
more effective. I was also unable to develop effective understanding about all the skill due to
lack of proper ability to draft a personal development plan.
LO 2
2.1 Principles and scope of professional supervision
Necessity of supervision: I have analysed that supervision in adult care is very essential as the
adults with age of more than 75 is considered as second child and need to be taken care of
effectively. With the help of supervision of adults if health care I can measure their health
performance to maintain record of every person separately (Valentino, LeBlanc and Sellers,
2016).
Accountability and monitoring: There were many adults which have mental diseases and cannot
take care of themselves and decide what to do. With supervision it can be assured that all needs
of adult service users are identified properly and appropriate care is delivered to them. Regular
supervision makes management accountable towards quality of service and ensure the quality
services by regular monitoring.
Role of managers in supervision: In my organisation as manager, I have the role to guide all the
employees in the health care and do research to increase the efficiency to organization to provide
effective services to patients and improve skills and knowledge of care takers. I am also
responsible to determine and set effective financial budgets which help me to develop effective
understanding of the entire factor to improve decision-making.
2.2 Theories and models of professional supervision and developing policies

I have learned different types of management theories which helped me to gain effective
understanding of all the behavioural patterns of employees in increasing the quality of health
care practice
Cognitive behavioural supervision: It helped me to understand nature of patients to increase
evidence based practices and gain higher efficiency in treatment effectively. . I have also
understood different motivation theories which help me to increase satisfaction of patients and
job satisfaction of care takers to increase retention power of employees effectively.
Integrated development model: By adopting integrated developmental model it helped me to
increase the supervision techniques to provide better guidance to my professionals to maintain
the workplace efficiency and gain high benefits of the health care effectively. This model helps
to understand the progress of development of professionals to increase quality of services to
increase satisfaction level of patients.
System approach: With the implementation of system approach in health care It helped me to
increase the relationship between the supervisee to gain better objectives and increase market
value of the health care effectively.
2.3 Ways in which legislation, codes of practice and agreed ways of working inform
supervision
I have learned that it is very essential to understand the legal aspect of health care to maintain the
ethical activities and increase satisfaction of patients effectively (Kairuz and et.al., 2016).
Care act 2014: By understanding the care act 2014 and ethical code of conduct act of 2015
helped to manage employees and provide all the information about legal factors which can
impact the careers of care takers. This has helped me to focus in employee certification
according to CQC regulations to increase performance of adult care centres.
2.4 Impacts of research findings, critical reviews and enquiries and how these can be used
within professional supervision
There are many factors which helps the health care sector to develop effective understanding
supervising their professionals and motivate them effectively. I have researched that due to

increase in the cases of different types of abuses it is very essential for care manager to supervise
the care activities for adults and specially adult women to provide the protection from all the
professional in the organization. By increasing the evidence based practice and increasing
training and development of employees will reduce the number of abuses and help health care to
make effective progress effectively.
2.5 Uses of professional supervision in performance management
It helps me to develop effective confidence and effective skills and knowledge in health care
professional and also gain effective understanding about all the procedures to gain higher
productivity of my organization (Avortri, Nabukalu and Nabyonga-Orem, 2019). Professional
supervision system also helped care manager to focus on every employee to increase
development of interpersonal skills effectively. This has helped me to understand that the
existing system had also impacted the behaviours and shared values of employees to gain higher
productivity effectively.
2.6 Factors which can result in a power imbalance in professional supervision and how to
address them
Power imbalance in health care setting had made me understand that it can reduce the efficiency
of all the employees to perform their activities and motivate their patients to increase quality of
services. Due to lack of high education which can increase disputes in operation of health care
and adult care activities and reduce the efficiency of professional supervisors (Zepeda, 2016). As
I will understand all the situation and try to focus on all the knowledge I have gain to solve the
issue with stable thinking process to increase the address all the issues.
LO3
3.1 Establish agreement with supervise in key areas
Actions to be taken in preparation and supervision: Being a care manager I plan all my
operations in a suitable action plan. Based on the plan I implement all actions. Drafting a action
plan supports me in doing all key functions of care manager effectively (Cox, 2019). Time
management is also a key aspect involve in planning operations.

Ensuring confidentiality, setting roles, boundaries and responsibilities: I manage complete
confidentiality while operating all functions. I keep all information related to my clients in a
system. I already established my work ethics, roles and responsibilities. Being a care manager I
am accountable for every action I undertake in order to give consultancy to all customer's. I also
sustain positive environment at the work place. Establishing agreement is a key aspect involve in
care manager service role. Being a care manager I need to make decision in regard to the
outsourcing services as some services get outsourced as per the strategical partnership made
between organisations. I need to over look at all such partnerships and collaborations in order top
improve the productivity of the services. IN order to achieve the highest level of efficiency from
operations it is crucial that all aspects of the service must ensure the high level of customer
satisfaction. I also take decisions in respect to continuation of strategical partnership between the
organisations in respect to services and products. Organisation culture is also a crucial aspect of
service continuation and strategical agreement and partnerships formation. I also need to
overlook at all aspects of organisation structure and work culture while drafting any new
partnership.
3.2 Range of information available and own insight
Supervision is also a crucial aspects of achieving work efficiency from operational
functions. Supervision involves controlling and measuring effectiveness of all work practices I
follow in order to conduct the care services (Garland-Baird and Fraser, 2018). Analysis of own
performance also play key role as it provide scope to improve my level of efficiency out of the
services. I also upgrade the level of services by installing the latest health care equipments that
enables me to improve the level of efficacy of my services. Competitive analysis also supports
me to improve my services in my occupation.
Analysis of information: Information is a crucial aspect involve in care manager services. I
need to collect and cater information to all respective stakeholders. Health care is immensely
depends on the information source as the credible sources must be use while delivering any
service related to health care as the sector consist the high risk of death of patient. Being a care
manager I carry the huge responsibility for go through all credible sources and its authentication
while analysing the credibility.

3.3 Constructive feedback to improve practices
Feedbacks also play crucial role in improving level of efficacy out of the operational
services. I take feedbacks from all my customers and the family members of such customers in
respect to effectiveness of services and also on the level of customer satisfaction.
Support supervise to identify own development needs: Taking feedbacks guides me to
improve my services and also to assess the level of customer satisfaction out of my services and
organisation environment (Ghosh, 2019). I also take regular feedbacks from all the human
resources of the organisation. While giving feedbacks about the work culture and working
environment I get brief about all the suitable changes in the structure that can improve the work
culture of the organisation. Feedbacks are the crucial aspect involve in business development and
growth. Feedbacks guide organisation to make suitable changes in catering services so that level
of customer satisfaction can be improved. Practices related to taking feedbacks has been utilised
for the very long period. Being a care manager its my duty to make suitable changes so that
customer needs can be better fulfil. As a result of work practice related to taking feedbacks I
could involve necessary changes in equipments and other aspects that has improved the efficient
of operations.
3.4 Supervise own development needs
Analysis of the development is an important aspects of the business and service
improvement. In order to improve the quality of services it is crucial to assess about own
development needs. In order to supervise own development needs I used critical analysis
strategies of all the work techniques I use and follow. Critical analysis about the resources I
utilise to cater my service guides me to make suitable developments in the services and resources
to cater more effective personal care services (Gilbert, Von Ah and Broome, 2017). Health care
is a service sector that is highly depends upon the quality of services which needs to cater to
customer's. All the development activities enables me tom improve my service quality and
ensure high customer satisfaction from my services. The process of supervising development
needs is a crucial process. Assessing own development needs creates major growth opportunities
for service sector organisation (Lavallee and et.al., 2016). IN order to adders own development
needs it is crucial to analyse about all the suitable development in the sector. As a care manager
its my responsibility to analyse all the suitable improvement in health care. The process related

to supervising own development needs has guided me to cater my services more effectively. I
also take control over implementing all the changes based on the assessment of development
needs.
3.5 Review and revise targets
Review and revise target is also a crucial aspects of my services. I always set my targets based
on the priorities. Setting up goals and targets enables me to cater my services effectively. Target
and goal setting motivate and drives my work actions. They also enable me to focus over all
objectives related to my services. Based on the critical analysis I upgrade my level of services
with the support of the latest equipments and based on that I modify my targets that I need to
achieve in exchange to all my efforts of being a professional. While catering my care services I
also assess my profitability and competitiveness by analysing my profitability share as compare
to other professionals. I revise all my target and objectives of business. Reviewing and revising
targets is also a crucial aspect of business growth. All policies and further strategies frame and
implemented based on the targets and aims of business. Targets are not associated with the
organisation objectives, but they are also associated with individuals employed in the
organisation. Being a care manager I also have my own targets related to business development
and profitability.
Meet objectives of work setting and individual goals: I also needs to revise my targets based
on the needs of the industry. I revise my targets based on the expectations associated with the
objectives of the organisation (Gagnon and et.al., 2016). Revising targets guides me to achieve
all my responsibilities related to business development and growth. Being an employee at
managerial position is also need to control and supervise at lower position in the organisation. I
also need to supervise the targets of all employee's at lowrer position. IN order to achieve over
all objectives of business all employee's needs to achieve the individual targets. I have to review
and revise targets of other employee's as well in the organisation.
3.6 Different methods of addressing challenges
Challenges is a part of professional life. Being a health care professional I face multiple
challenges that opposes me to cater my services effectively. I have such a personality and
positive mind set and attitude which enables me to deal with all the challenges effectively. I get

to face challenges like social challenges that becomes a part of my services. Being a health care
specialist I also carry the hectic schedule of my work. I need to deal with all my customers in day
and night. Due to 24 hours of my service I face hectic work schedule which also causes to loss of
energy for operating my functions (McColl-Kennedy And et.al., 2017). Due to such a hectic
work schedule I face many challenges. While facing challenges I could also come across my
skills and abilities like positive attitude, strong mind set, workaholic nature, communication
skills and other respective skills that has supported me through out of my journey as a
professional. Apart from all the above methods giving potential training to employee's of
organisation is also an effective approach in respect to dealing with all the challenges associated
with the organisation. Being a care manager I need to identify about all the emerging needs and
demands of the health care industry and in order to cope up with all the needs and demands I
need to frame potential training programs for all the human resources of the organisation. Giving
training and development effectively improves the potential of company's employee's. Dealing
with challenges play key role in managing all challenges attached with the sector. Health care is
among the crucial sector as it contribute in the healthcare of society and to deal with challenges
of the sector is a crucial aspect of my job position as a manager.
Reflect own strength: In order to deal with challenges it is crucial to utilises the strengths an
individual possess. I try to face challenges in the best manner based on mu capabilities and
strengths. My strengths drives me efficiently in order to address the challenges involved in care
manager role. While dealing with challenges i also give emphasis on all my responsibilities as a
care manager.
3.7 Supervision decisions
Being a care manager I need to supervise operations. In order to supervise all operations I take
many decisions that can support thorough out the journey of supervision. I take decisions like
audit of all records that can brief about all the crucial aspects of the service improvement. In
order to supervise the operations I also take control measures like expertise guidance over
supervision. Supervision is a crucial role as it emphasis over service quality and also over
process follow in order to cater the services.
Ways to record: Record are maintained on the system installed at the organisation. All record of
patient are maintained in the system. This record comprises with personal details of patients and

also related to the health issues of patients. Records supports in giving more effective treatment.
Record also guides medical team and patient in future as well.
3.8 Personal approaches to professional supervision
IN order to conduct supervision activity I also follow personal approaches of supervising
operations. I follow the approach of one to one supervision process. While operating one to one
supervision I ask questions from customers and different stakeholders involved in care services
about the experience and effectiveness of services (Moyo, 2019). This also provide scope to
analyse the quality of services in order to make suitable changes in service improvement.
Personal supervision enables personal involvement in supervision activity that also improve the
authenticity of supervision operation. With the support of feedbacks learners effectively develop
different skills and abilities to meet the operational requirements. Feedbacks drive the
improvements in learner as it effectively highlights about all the possible ways to develop the
skills and abilities.
LO4
4.1 Performance management procedures and their issues
Performance management is the systematic procedures of arranging and supervising the group of
employee's performances instead of their goals. Organization performance management system
plays essential role because HR supervise individual’s performance. Management uses various
tools such as monitoring, rewarding, ranking scale and transparent work environment etc.
encourages staff to give high efforts in their performance
Performance issues with individual
I use performance management system to determine performance issues in individual within
workplace (Profile, 2016). Issues are unable to coordinate with team member, getting difficulties
while task performing and lack of confidence. The main reason behind is that it is not only help
to identify issues but also leads desirable outcomes within workplace.
Procedure of performance management system
Performance management system completes within five steps such as:
Planning: I organize a performance plan which is measurable, attainable, time bounding,
realistic and specific. The main goal of the performance plan to improve individual performance.

Before creating plan, I communicate with care takers about goals and purpose of the goals. Even
I set several objectives and clearly defined each objective to care taker. Thus, I create sets of
collaborative plans between care takers and management. I create feedback panel which supports
me to gather feedback of overall department about care takers performance. Thus, I prepare
several formats for improving care takers performance within workplace.
Monitoring: I supervise employees’ performance where I analyse various employees unable to
perform well due to task complexity and lack of knowledge. I apply various technique to monitor
care takers performance. As I know care takers are adult and new as well so they require high
attention while performing task. I create a score balance sheet to monitor care takers
performance. In the balance sheet, I give grade to individual one on the basis of their task
achievement over the time. This is the best way to monitor employee’s performance without
concerning other department. Thus, I monitor care takers performance within workplace while
offering services to customers.
Developing: I conduct training session for employees so that they can improve their skills and
overcome their performance issues (Zepeda, 2016). In training and development classes I
encourage care takers to give high attendance and improves their performance. I train individual
who occasionally finds complexity while dealing with task at workplace. Even I support them to
determine their strength which can lead growth in their Carrier in the future. Most of the care
takers who highly skilled but doesn't know how to apply them at workplace helps them to give
learning classes where they learn to how to apply their skills and give high performance within
company. To make care takers multitasker organizes skill and development by me. The main
goal of the skills and development classes to improve list of their skills so that they can perform
various role in the absence of other employees in emergence case. Health care industry requires
suck kind care takers who is multitasker and can perform multiple role as per the situation. That's
why I conduct classes where care takers also get golden opportunity to improve their skills and
learns new tactic which makes them eligible to gain high incentives.
Rating performance: I take help of score balance sheet which helps me to analyse each employee
performance while task dealing. It is another step of performance management system which I

apply to measure each care taker performance in their working place. I give score to individual
on the basis of their task achievement (Barkow and Takahashi, 2017). For example, several
employees who completes large number of task before time deadline along with high quality
services enlists their name along with scores. I give rating to individual on the basis of their
scores which they achieve while working within workplace.
Rewarding: I offer reward to individual who give high performance that motivates them to work
harder. I give rewards on the basis of rating who is actually performed appreciable and deserve
to take reward. It is last stage of performance management process which inspires care takers to
give loyal performance at workplace and become part of rewards. This reward strategy supports
me to boost employee for giving quality care services in health care industry.
Procedure of discipline and grievance
There are five procedures of grievances such as informal action, investigation, grievance
meeting, decision and appeals which are implemented by me to take strict action. I maintain
discipline in individual about their job responsibility so that they become more serious and act
effectively. When I organize training session for them, in that state I provide grievance facilities
to them so that they can write their issues. Even I take these grievances seriously which is written
by individual relevant their senior and trainer.
Impact of performance management system
The main reason to conduct performance management system is that individual's unable to
comply with other employee due to lack of knowledge and lack of support of their team
members (Dempsey, 2016). Due to insufficiency they can't perform well, so I organize
performance management system which helps those employees to perform well. Initially I have
to face several issues while conducting performance system because most of the employee was
new joiners and rest existing so have to face issue to give such kind training classes which meets
each employee objectives.
Thus, I resolve individual performance issues and motivates them give high quality services.
4.2 Meeting current legislative and regulatory requirement
Critical evaluation of organizations disciplinary and grievance procedures
Disciplinary procedure helps organization to determine performing unsatisfactory factor while
grievance procedure deals with group of employee's issues and complaints. I conduct both

procedures for employee's so that they can complain about their issues (Wood, Hocking and
Temple-Smith, 2016). Grievance procedure is conducted by me to deal with various issues of
care takers such as salary issues, work pressure issues. I take these grievances seriously and
resolve them asap so that they become loyal (Harper and et.al., 2019). I use disciplinary
procedure supports me to analyse that which factor act as barrier or constraint for care takers
which directly gives impact on their performance. It is not effective procedures because it is time
consuming.
Recommendation To meet current legislative and regulatory requirement
To improve procedure can set deadline for each policy and procedures to be acknowledge which
is the best strategy to improve disciplinary procedures and grievance policy and leads
effectiveness in decision-making process.
4.3 Possible outcomes in disciplinary cases
Impact of service provision and impact on staffing
I upgrade policies and legislation so that I can comply with current policies. Changes in policies
improves care services of individual as well team management services. It gives impact in both
internally and externally as well future management of services delivery. For example, It
supports to give impact on staff services because they become more responsible for their duties
and improves their working performance within workplace.
Legal implication
I introduce various policies like employment policies so that individual keep power, rights and
duties within workplace and feel values for themself within workplace (Hintze and LaFever,
2017). Whatever policies applies by me to enhance quality of services gets desirables outcomes
for example care services are improved.
Future management support and training and development requirment
To improves employee’s performance so that they can comply in future as well introduces skill
and development management. I will play important role in skill and development management
such as I conduct classes for them per quarter month that automatically improves their
performance.

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