Undertake a job interview for a suitable service industry role

Professional Identity
and Practice

Table of Contents
Table of Contents.............................................................................................................................2
TASK 4............................................................................................................................................3
P6. Undertake a job interview for a suitable service industry role.....................................3
P7. Review key strengths and weaknesses of an applied interview process..........................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................6

TASK 4
P6. Undertake a job interview for a suitable service industry role.
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, have a seat!”
Interviewee: “Thank You, Sir!”
Interviewer: “Shall we commence with the interview?”
Interviewee: “Most Likely, Sir!”
Interviewer: “Alright. So, according to you, what are the key skills and abilities a general
manager of a hospitality sector should possess?”
Interviewee: “Communication is one of the most important skills according to my opinion and
experience. Moreover, management and leadership skills are also possessed by the General
manager of a hospitality organisation!”
Interviewer: “What would be your approach for handling few unhappy and dissatisfied
customers?”
Interviewee: “The very first task that should be performed by me is to communicate with them
and listen to their issue appropriately which will allow me to analyse the situations effectively.
Secondly, I would be giving them assurance that their needs would most certainly be catered to,
immediately! As I personally look over all the matter and provide them what exactly they expect
with us and desire.”
Interviewer: “How would you manage larger but attainable demands of multiple customers in
the small time period?”
Interviewee: “Delegation and Management would be two most important and primal approaches
which is use and apply in the specific situation. I would immediately approach and interact with
managers of separate departments and most certainly look over allotting them respective duties
and responsibilities according to the goal and by instructions and timelines. Furthermore, for
management purpose, I would be making use of periodic feedbacks to ensure consistency in
operations!”
Interviewer: “Alright, you may leave. Thank you so much!”
Interviewee: “Thank you for your time. I’m hoping to hear from you soon!”