Personal Interview for Job - Front Desk Manager

This document provides a transcript of a personal interview for the job role of Front Desk Manager, including information about the job responsibilities and specifications. It also discusses the strengths and weaknesses of the personal interview process for job selection.

Professional Identity and
Practice

Contents
INTRODUCTION...........................................................................................................................1
TASK 4............................................................................................................................................1
P6 Personal Interview for Job......................................................................................................1
P7 Strength and weakness of Personal Interview process...........................................................2
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Personal interview can be described as a process which involves face to face interaction
between an interviewer and an interviewee for the purpose of evaluation and assessment.
Interviewer is the person who conducts the job interview and the interviewee is the person who
has applied for a position and is getting interviewed (Anzaldúa, 2020). In the following report, a
transcript for the process of personal interview is being presented along with determination of
advantages and disadvantages of the personal interview process.
TASK 4
P6 Personal Interview for Job.
Interview for job position- Front Desk Manager
Interview transcript:
Interviewee- May I get in Sir?
Interviewer- Sure, get in and have a seat.
Interviewee- Thank you very much, Sir!
Interviewer- Hello! Tell me something about yourself!
Interviewee- My name is Andrew Luck and I am 27 years old. I am a people-oriented person
with excellent communication and team building skills.
Interviewer- So, we have received your application for the job role of Front Desk Manager at
our Hotel. Do you have any prior information about the job responsibility and specification
of a Front Desk Manager?
Interviewee- Yes, Sir! I have some prior information and knowledge about job description of
Front Desk Manager which basically involves representing the hotel but I would like to
know more about the job specifications.
Interviewer- Okay, so the job of a Front-desk manager extends beyond what you just told me
and it primarily includes managing the area of reception of guests, ensuring coordination
between activities at the front desk, compiling various reports for the management, leading
the team of front desk executives and ensuring that a good quality of service is being
rendered to the customers of the hotel.
Interviewee- Thank you very much Sir! I am sure I would be able to complete and fulfil all these
responsibilities.
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Interviewer- That’s great. Could you share some details about your work experience?
Interviewee- Sir I have had a prior experience of 5 years in the hospitality service industry and
have been working on very diverse roles in dynamic teams within the industry.
Interviewer- Great. I believe you have the skills and competencies which are requires for the job
role which you’ve applied for and having a look at your CV and based upon my interaction
which we had, I think you would be the best candidate for this post of Hotel Front Desk
Manager. So I would like to congratulate you for getting selected!
Interviewee- It’s very overwhelming for me Sir! Thank you very much! If you don’t mind me
asking, what would be salary and compensation?
Interviewer- Initially you will be paid a basic salary of 45,000 pounds per month and your
incentive will be based upon your performance and productivity.
Interviewee- Okay, Sir!
Interviewer- You will be informed about the details of the joining process by our HR team in a
few days.
Interviewee- Thank you, Sir.
Interviewer- Great, we are delighted to have you on board! Have a wonderful day!
Interviewee- Thank you very much, Sir! Looking forward to contribute my skills for achieveing
the organisational goals!
P7 Strength and weakness of Personal Interview process.
The major advantages and disadvantages of the process of personal interview for selection
are being described as follows:
Strengths:
In-depth evaluation: Application of personal interview process can help the management
of Rocco Forte Hotels in obtaining in-depth information about the candidate and evaluate the
personality and interpersonal skills which are essential in the hospitality industry in the most
effective manner (Drew and et. al., 2014).
Avoids ineffectiveness due to any barrier: Personal interview process is free from any
barrier of communication such as noise, poor internet connectivity, lack of attention etcetera
which is desirable for selecting the best candidate by the management of Rocco Forte Hotels.
Weakness:
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Time-consuming: Process of personal interview is a time-consuming process which might
be a disadvantage for the management of Rocco Forte Hotels and delays the process of
recruitment and selection (Rowley, 2012).
Costly: Personal interview process is also a costly process and expenditure is incurred for
arrangement of various resources essential for smoothly conducting the process of personal
interview which is another weakness and disadvantage of its application in Rocco Forte Hotels.
CONCLUSION
It can be concluded on the basis of above discussion that personal interview process helps an
organisation to select best candidates with matching skills and personality traits. It can also be
concluded that it has both advantages such as better assessment and disadvantages such as time-
consuming process which needs to be considered by the management.
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REFERENCES
Books and Journals
Anzaldúa, G.E., 2020. Interviews/entrevistas. Routledge.
Drew, P., Toerien, M., Irvine, A. and Sainsbury, R., 2014. Personal adviser interviews with
benefits claimants in UK jobcentres. Research on Language and Social
Interaction. 47(3). pp.306-316.
Rowley, J., 2012. Conducting research interviews. Management research review.
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