Professional Identity and Practice

Professional Identity and
Practice

Contents
INTRODUCTION...........................................................................................................................3
LO1 (700)........................................................................................................................................3
Overview of the Whitbread hotel................................................................................................3
Importance of on-going professional development.....................................................................3
Importance of projecting the brand image...................................................................................4
Professional standards and expectations......................................................................................4
Common skills expected in the workplace..................................................................................4
LO2 (700)........................................................................................................................................5
Self-assessment approaches and techniques................................................................................5
Learning and development approaches.......................................................................................6
CONCLUSION (150)......................................................................................................................7
LO3..................................................................................................................................................9
Professional development plans..................................................................................................9
LO4................................................................................................................................................12
Demonstrate a range of service industry and transferable skills for a job application..............12
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional identity have been considered as the competency for the individuals to have the
receiving the specific specializations in term of the educations and training in order to have the
practicing realm with the constant revolution in the significant manner. This is considered to be
an important aspect which make the inclusion in values at personal levels rather than sleeting the
experiences and reaction for other to define. As the world is turning put more level of
competitive in term of the employment opportunities and aspect of career progression. This have
turned to be vital for the new individuals or employees in order to make significant appreciations
of the value and correct skills and other competencies which is being expected by the employer.
In this report, there will be discussion of there different learning and development approaches
along with evaluating and developing the professional development for the specific jib role of the
general manager in the Whitbread hotels post COVID-19 situation.
LO1 (700)
Overview of the Whitbread hotel
Whitbread hotel is the British multinationals hotel and restaurant company which is being
headquartered in the Houghton Regis, Bedfordshire, United Kingdom. The hotel is the leading
operators with working over 35000 employees which are more level of appreciated in order to
make the everyday experiences for feeling specials to millions of customers in UK and overseas.
The hotel has more than 800 hotels around dealing with 76000 rooms. The firm gave the major
level sense over maintain the aspect of sustainability programmes to help everyone such as
customer, team members and supplier to live well.
Importance of on-going professional development
There has been the importance if the ongoing professional developments as this will help in the
successfully changing the way of practices in different way which will leads to outcomes, the
time management aspects, the practice opportunities, feedbacks and the institutional support in
the significant manner.
The benefit to the OPD on the employee as it makes the individuals more level of satisfied and
high productive which will be providing cherishing to the organization. This is helpful in adding
more level of values to the professional aspect and skills which will helps in greeting the future
job. The building of the confidence and standing out on the crowd will provide them the
opportunity to network along with the willingness to learn the new skills for post of general
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manager. The general manager have been considered as the brand of hotels by providing the
leadership and strategic level of planning to provide the support to the service culture of
Whitbread in order to have the maximization of operations and satisfaction level of guest.
On the other hand, the employer will be benefited as getting the skilled level of workforces
which is having the update level of knowledge for gaining the competitive edge among the
human resources. This will lead to have the organizational brand images and development
opportunities in significant manner.
Importance of projecting the brand image
The manager have the major level of reasonability in order to make the significant look put at
their brand image of the hotel Whitbread as there brand images is been considered to be the
perception of the customer which tends to be develop there over time. The manager has the
major responsivity for maintain the professional standards among the employer which will make
the revealing of the quality assurance to the customer. The general manager is adapting the
different strategy in order maintaining he brand integrity across the company marketing
intimates and communication to manages the portfolio of working.
Professional standards and expectations
As in the Whitbread hotel, the general managers are considered to be the personals who have
developed the interpersonal skills in order to keep the customer happy and satisfied. The
general manager have been considered as the responsible for all the aspects of the different
operating in the hotels, to have day to days staff management and customer. The general
manager have been considered as the brand of hotels by providing the leadership and strategic
level of planning to provide the support to the service culture of Whitbread in order to have the
maximization of operations and satisfaction level of guest.
As considered to be the prerequisite, the general manager is there considered to be highly
intelligent level of health professionals in term of having the outstanding level of management
skills and extensive hand on experiences.
Common skills expected in the workplace
The general manager has the requirement to have critical problems solving skills in order to
handle the problems of the guest and approach the issue of guest with patience, tact and
understanding, even in stressful situations. So the competencies required in the hospitality
industries are such as Results Orientation, Strategic Orientation, Developing Others, Impact and
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