P2. Professional employer expectation of skills and competencies

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Key benefits of on-going professional development for stakeholders..................................1
P2. Professional employer expectation of skills and competencies............................................3
TASK 2............................................................................................................................................4
P3. Assess own ability, skills and competencies for specific job role........................................4
Abilities:......................................................................................................................................4
P4. Range of learning theories and approaches used to explain personal and professional
development process...................................................................................................................5
TASK 3............................................................................................................................................7
P5. Construction of a professional development plan to enhance chosen skills and
competences within a specific work context...............................................................................7
P6. Job Interview for Specific Job Interview Role....................................................................8
P7. Review of key strengths and weaknesses of the job interview process..............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Professional development may be used in content of wide variety of specialized training,
advanced professional learning and formal education which is intended to support an individual
to improve their professional knowledge, skills and competencies. Premier Inn is a chain of
hotel which is headquartered in UK and provide accommodation related services. It operates its
business from variety of locations such as airport, city centres and suburbs (Olsen, 2015). The
current report contains detail about key benefits of on-going professional development for
stakeholders along with skills and competency expectation of employer. It further includes skills
audit for particular job role along with several learning skills that help in improving skills and
competencies of employees. At last it explains about job interview for particular job role and its
strength as well as weakness.
TASK 1
P1. Key benefits of on-going professional development for stakeholders
Professional development is consider as one of the most essential practice that support an
employees to achieve higher career growth. In addition to this it also help an organisation to
accomplish its goals and objective effectively by maintain a range of high skilled and competent
workforce. Hence, in order to develop a high skilled and competent workforce some
organisations maintain a On-going professional practices by arranging several events, seminars
and training programs fro sharpening up their skills and knowledge.
The hospitality industry is growing at a rapid pace and large number of players are
regularly entering into market by taking up some new idea or theme to serve its customer in a
more effective manner and providing tough competition to existing one. In such case it become
very essential for hotel like Premier Inn to work over improving its employees skills and
capabilities by providing them an on-going professional development (Nicholls, 2014). Premier
Inn is a UK's largest hotel brand which operates in variety of location including airports, suburbs
and city centre. It provide several leisure facilities such as gym, swimming pools and also
working over launching a new bedroom design.
On-going professional development help Premier Inn to deal with increasing competition
in market and achieving competitive advantage by improving the quality of services. It is
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beneficial for both employer as well as employee which can be understood using following
point:
Basis of comparison Employer Employees
Increase employee
retention
By providing on-going
professional development to its
employees, Premier Inn become
able to retain them for longer
period of time which support in
maintaining a high skilled and
loyal staff which contribute
toward improving quality of
services offered (Wald and et. al.,
2015).
On-going professional development
help employees in improving their
skills and capabilities that further
support them in getting greater
opportunities at existing workplace
and they become able to achieve their
career goals.
Improve productivity By providing regular training for
professional development, the
Premier Inn hotel will become
able to increase the productivity
as employees become able to
work according the current
market situation by getting
knowledge of trends prevailing in
market through training.
The on-going professional
development will help employees in
learning new way of doing things
which reduces the chances of error
which in turn support them in
enhancing their skills & knowledge
that further contribute toward career
enhancement.
Enhance Knowledge On-going professional
development is usually done by
providing training and learning
sessions. By conducting such
practices Premier Inn hotel will
become able to enhance the
knowledge of employees that
help hotel in dealing with
By getting proper access to
professional development, employees
become able to enhance their
knowledge regarding actions or
strategies adopted by competitors and
current market situation (Wenger-
Trayner and et. al., 2014). With the
help of this they can improve their
2

external factors and support in
achieving competitive edge.
working practices and can also
suggest management in formulating
effective strategy.
P2. Professional employer expectation of skills and competencies
Professional skill and competencies plays a crucial role in making employees able to
perform their work effectively and keeping customer satisfied with their services. Within
Premier Inn hotel employees are required to have a direct interaction with customer and manner
in which they serve have a direct influence over the satisfaction of customers and for this
expertise in professional skills are very essential (Willetts and Clarke, 2014). For the job role of
hospitality floor manager some hard as well as soft skills are required that are expected by
employer of Premier Inn hotel for this job role which is mentioned below:
 Communicational skill:- It is one of the most essential skills for a floor manager of
Premier Inn hotel as they have to interact with its subordinate on regular basis and
conveying them regarding the work they have to perform. Inappropriate communicational
skill may result in misleading of employee which in turn affect the quality of work, leads
to repetition of work, errors in operations etc.
 Delegation of work:- The floor manager of Premier Inn hotel must have an
understanding regarding the delegation of work to employees as per their capability and
skills. Mistake in delegation of work may create conflicts among others and may also
result in accomplishment of pre-specified goals and objectives.
 Use of technology:- The floor manager of Premier Inn hotel should have proper
knowledge of technology that can be used to simply work and improve the working
quality (Cruess, Cruess and Steinert, 2016). This is because effective knowledge of
technology support manager in interacting with employees and conveying message must
effectively and also able to perform work in less possible time.
 Team leading and development:- In order to align the efforts of employees toward
organisational goals, floor manager of Premier Inn hotel must know ways to lead team
and bring coordination among them. This in turn support manager in improving quality as
well as productivity of work done by employees.
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TASK 2
P3. Assess own ability, skills and competencies for specific job role
In order to determine the personal skills as well as competencies regarding the job role of
floor manager I have performed personal skill audit. This in turn support me in determining my
strengths as well as weakness or area where I need to improvement as per my job of Floor
manager in Premier Inn hotel. My personal skill audit is mentioned below:
Personal Skill Audit
Learning Skills Target Proficiency Existing Proficiency
Skills:
Communication skill
Team leading and development
10 6
10 9
Abilities:
Critical thinking
Decision making
Target Proficiency Existing Proficiency
10 9
10 6
Competencies:
Delegation of work
Use of technology
Target Proficiency Existing Proficiency
10 7
10 8
These all are the skills which are essential for the job role of a floor manager which is
ranked by me as per the targetted proficiency and the level up to which I posses. From this audit
I become able to identify my strength as well as weakness regarding such skills and capabilities
Strength Weakness
 My team handling skills are quite better
which support me in performing work
on time by keeping employees stick to
their work limit.
 Critical thinking is the biggest strength
 My communicational skills are average
as sometime I not be able to convey
message in right manner that create
issues in work.
 I am not much good at decision making
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of mine which help in identifying the
number of solution for particular
problem.
 I am quite good at my technological
skills as I hold knowledge regarding
several technologies to use for
performing work effectively.
as I sometimes get stuck in dilemma.
 My skill of delegating work is not
much good as sometimes I delegate
work beyond the capability of
employees in order to improve them but
they get fail in performing effectively.
Opportunities Threat
 The team handling skills help me in
gaining higher promotion in future by
making team work with coordination
and achieving targets much quickly.
 My knowledge in term of technology
will support me in performing my task
effectively and I can also easily
implement new technology in my
operations.
 Weaker communicational skills is a
threat for me as being a manager I have
to convey several instruction and miss
representation of message can affect the
outcomes.
 Inappropriate delegation of work or
authority may create conflicts among
subordinates which also influence their
performance.
P4. Range of learning theories and approaches used to explain personal and professional
development process
The personal and professional development is consider to be one of the most basic
practices that Premier Inn hotel must adopt and involve in practices (Warner, 2014). This in turn
support them in improving the skills and capabilities of employees so that they can be able to
accomplish the overall goals. The importance of personal and professional development within
the practices of hotel can be better understood using some learning approaches which are
mentioned below:
 Behaviourism approach:- This learning approach help in studying the changes in
behaviour that are usually caused by person's direct experience that they have through the
environment in which they resides or work. In other words it can be said that the
behaviourism approach is depend upon the behaviour which can be modified or
5

controlled on the bases of consequences. By providing an understanding regarding the
consequences to its employees Premier Inn hotel can improve the quality of work.
 Cognitivism:- The cognition is defined as mental activity which support in enhancing the
thinking ability of individual through providing them experience. This approach state that
an employees get motivated by self to learn something new (Pihl-Thingvad, 2015). With
this approach Premier Inn hotel will become able to enhance the cognitive skills of its
employees which support in enhancing their productivity.
These are the approaches of learning that can be implemented by Premier Inn hotel which
support in enhancing the learning capability of its employees by improving their organisational
culture. In addition to this hotel can also implement learning theory that help in defining the
process through which learning capability can be improved. There learning theories are
explained below:
Social learning theory:- This theory state that people learn by observing others' attitude,
behaviour and result of those behaviour. The social learning theory suggested that by observing
others an individual form up a idea of how new behaviour are basically performed as this coded
information is act as a guide for actions to be performed. It explains behaviour of a person on
the basis of behavioural, cognitive and environmental influence. The floor manager of Premier
Inn hotel can work with its subordinate in order to make them understand regarding the work
they have to perform.
Kolb learning theory:- This theory is basically represented by four stages which is
concerned with the learner's internal cognitive processes that they use to learn new things. Kolb
view learning as integrated process where each stage being supported by previous stage and feed
the next one. These stages are Experience, reflection, conceptualise and test (Cyrino, 2016). As
per this theory the learning is determined when an individual move through four stages i.e.
having an experience of particular situation which is followed by observation and reflection of
that experience which help in abstracting a concept and generalising it that further used to test
hypothesis in future. Hence using this theory the floor manager of Premier Inn hotel can make
employees experience regarding a particular situation so that they can deal with it in future by
forming up concept and creating solution to work over it in near future.
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TASK 3
P5. Construction of a professional development plan to enhance chosen skills and competences
within a specific work context
Professional development plan is a document describe about the goals, objectives,
required skills and competencies that are needed to be accomplished in order to get continuous
improvement and career development. By implementing the professional development plan I
become able to identify several measures that can be taken by me in order to improve my skills
and capabilities (Hayward, and Li, 2014). In addition to this it also support in svhedul8ing the
actions that I have to take and in what manner to work over my weaknesses. Below given table is
my professional development plan that includes skills I need to improve, along with time and
activities that is to undertaken in this regard:
Skills &
Competencies
Goals Activities for improving skills Effectiveness of PDP
Communication skill 6 months I will attend seminars to
determine the tricks for
improving my communicational
skills.
I will also participate in debate
and group discussions that
support in improving my
communicational skills.
By attending seminars
and participating in
group discussion or
debate I will be able to
learn about various
errors that an
individual perform
which affect the
communication. By
getting command on
communicational
skills I become able to
interact with my
subordinates
effectively and reduce
the changes of
misinterpretation of
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messages.
Decision making 3 months In order to improve my decision
making skills I will critically
evaluate the situation and then
prioritise the solution. The
solution with greatest benefit
will be selected by me as a
decision.
By improving my
decision making skills
I would be able to take
quick decision toward
the improvement of
my managerial
capability which
further support me in
achieving greater
success.
Delegation of work 6 months For improving my skills of
delegating work I will evaluate
the performance of subordinate
and on the basis of their
capability I assign work to them.
The evaluation of
subordinates'
performance will be
beneficial for me as I
become able to judge
their capacity as per
the previous
performance to
determine whether
they will be able to
perform particular
work. By improving
this skill I become able
to reduce the chances
of failure.
P6. Job Interview for Specific Job Interview Role
Job Interview Process can be defined as the process with the help of which is used in
order to hire new and recruit new employees in an organisation (Brooks, 2016). It includes many
8

steps which are needed to carry out during the process of Interview. In Premier Inn Hotel, there
is a vacancy of Floor Manager which need to be filled. So for this purpose, interview will be
carried out in the company premises where many candidates will be provided a chance to get the
position.
(a) Job specification
Job Specification- Job specification is a statement that represent a summary of job that is
to be performed by candidate (Guile, 2014). The job specification basically involve qualification
requirement for job and responsibilities of the candidates. For the job role of floor manager
within Premier Inn hotel job specificat6ion is mentioned below:
JOB SPECIALISATION
Organisation Name: Premier Inn hotel
Job Profile: Hospitality Floor manager
Qualification Required: MBA and PGDM ( Human Resource )
Selection Criteria:
 Delegating works & duties along with maintaining schedules.
 Providing general assistance in operations performed fro customers
 Effective managerial skills for handling team properly
 Responsible to ensure the prompt services and satisfaction of customer
 Be able to perform strategic planning for proper work done.
Desired Criteria:
 Experience of around 2-5 years in hotels.
 Effective communication skills.
 Determinative personality.
 Having technological understanding.
(b): CV
CV or curriculum vitae is a summary of experience as well as educational background of
applicants along with other personal and relevant information regarding candidate. This provide
a medium through which an organisation can select more appropriate and skilled employee for
9

particular job role (Kearney-Nunnery, 2015). For this current job role of hospitality floor
manager applications are submitted by interested candidates and one of them is given below -
CURICULAM VITAE
Name- Robin Ken
Address- 28, Abbott Street, London. United Kingdom
Contact no.- 241653475
Job Experience- Four years’ of work experience in Holiday Inn as assistant of floor manager.
Looking forward to work within a hotel organisation like Premier Inn hotel that provides more
opportunities to me for sharpening up skill and taking my career to new heights. Organisations
growth along with employee’s success is one of the primary concern that is fully satisfied with
Premier Inn hotel.
Specialisation-
 Handling team
 Technological knowledge
 Solving conflicts among employees
 Good cognitive thinking skill
Qualification-
 Bachelor in Commerce. (B.com)
 Master’s in Business administration (MBA) (Marketing)
Declaration- I hereby declare that all the information that are provided above are true and best
of my knowledge.
Date-
Place-
The following is the structured interview. The description of the Interview Process for the
Job Role of Floor Manager which was taken by the HR Manager of Premier Inn Hotel is
provided as under:
Interviewer: “Please introduce yourself ?”
Interviewee: “Hello, my name is Robin Ken. I am from Abbott Street, London. I had completed
Bachelor of Commerce and Master's in Business Administration in Marketing. I had also worked
10

for four years as an Assistant Floor Manager in Holiday Inn Hotel. Currently, I am looking for an
opportunity to work with Premier Inn Hotel as I think that there are more opportunities for
career growth and development as compared to Holiday Inn. So professionally that's all about
me. Thank You.”
Interviewer: “Why you want to work in this industry?”
Interviewee: “The reason behind my interest in this industry of my personal experience in this
industry and also because of my interest in interacting with various kinds of people as my
communication is quite good.”
Interviewer: “What's your thoughts about the skills needed in a Floor Manager ?”
Interviewee: “According to me, the necessary skills for becoming a Floor Manager is to have
good communication skills, problem solving skills, good interaction with others, patient and
calm, leadership quality which is needed mainly at the time of contacting employees or
providing them with training.”
Interviewer: “Okay, thanks for you precious time.”
Interviewee: “Thank you so much sir.”
P7. Review of key strengths and weaknesses of the job interview process
The above performed interview is for the job position of hospitality floor manager in
Premier Inn hotel which was a structured interview (Cruess, Cruess and Steinert, 2016). There
are certain strength and weakness has been found from interview which is mentioned below:
Strength:-
 This kind of interviews are easier to replicate because in this fixed set of closed question
are basically asked that are easier to quantify. By performing this Premier Inn hotel
become able to perform the reliability test much effectively.
 The structured interview are much quicker to conduct that support Premier Inn hotel to
access larger number of applicant at short amount of time period which further help in
selecting best out of larger available pool of talent.
Weakness
 The structured interview are not much flexible as new questions can not be asked because
interview has to follow the instructed criteria for particular candidate. This may leads to
wrong selection of candidate by Premier Inn hotel.
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 Another major weakness of this interview is that there is lack of information as it involve
only close ended question in which respondents provide very limited answers that make
it difficult to predict the capability of applicant.
CONCLUSION
From the above assignment it has been concluded that ongoing professional development
is very essential for the career growth and development of an individual as it results in the
improvement in the skills and abilities of an individual. In addition to this, it is also concluded
that skills and competencies should also meet the expectations of employer as it increases the
chances of selection. Self assessment of skills and abilities also helps in finding out the
deviations so that they could be eradicated with the help of PDP Plan. The use of different
theories will also be helpful in improving the learning process. Lastly, it is concluded that
interview is very complex process and should be conducted with due consideration about the
skills and qualities.
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REFERENCES
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