Professional Identity and Practice

This document explores the concept of professionalism and its importance in organizations. It examines the benefits of ongoing professional development for various stakeholders and investigates the skills and competencies expected by employers. It also assesses the individual's own abilities and skills for a specific job role and reviews different learning theories and approaches used for personal and professional development. Additionally, it constructs a development plan to enhance chosen skills and competencies and discusses the process of undertaking a job interview and reviewing its strengths and weaknesses.

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Examine of key benefits of on-going professional development for various stakeholders of
an organization.............................................................................................................................3
P2. Investigate professional employer expectations of skills and competencies.........................4
TASK 2............................................................................................................................................5
P3. Assess own abilities, skills and competences for the specific job role.................................5
P4. Review the range of learning theories and approaches used for personal and professional
development processes................................................................................................................7
TASK 3............................................................................................................................................8
P5. Construct a development plan to enhance chosen skills and competencies..........................8
TASK 4..........................................................................................................................................10
P6. Undertake a job interview for the specific service industry role.........................................10
P7. Review key strengths and weaknesses of an applied interview process.............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Professionalism is considered as person who is performing freely by utilizing own aptitudes,
skills, information in an appropriate way so as to improve efficiency of an organization.
Proficient character is primarily characterized as an individual with a one of a kind or unique
personality who has unmistakable worth, experience, traits, recognition, convictions so as to
remain in a general public (Jackson, 2016). It is recognized that an on-going proficient concern
including cooperation and social collaboration too. In order to carry forward this report, The
Mandrake hotel is considered which is situated in Newman St, Fitzrovia, in London. The report
will cover the advantages of on-going proficient improvement to different partners related with
picked association. Moreover, abilities and skills of expert business comparable to specific
occupation job are examined in report. Afterward, an advancement plan is made so as to improve
capabilities just as aptitudes. In addition, there will be conversation about meeting process
alongside its quality and shortcomings also.
TASK 1
P1 Examine of key benefits of on-going professional development for various stakeholders of an
organization
With the progression of time, continuous expert improvement assumes a significant job for
representatives, understudies and others. It is considered as a consistent improvement plan which
include different scales alongside skills that will help a worker to be progressively effective and
gainful in association (Jourdan and et. al., 2016). In the event of consideration segment,
consumer loyalty has an essential impact that helps in achieving upper hand and reinforces
showcase position in a compelling way.
It very well may be picked up by an association by creating procedures for on-going
proficient turn of events. Securing of such sort of approach of advancement process, supervisors
of The Mandrake hotel can viably build its efficiency and gainfulness level. It is discover that
on-going proficient advancement offer advantages to both worker and bosses too, which are as
per the following:
Benefits to Employees:
Job Satisfaction Level: One of the most significant components which can be gotten by
nonstop advancement is close to home fulfilment towards work. Comparable to The Mandrake

hotel, constant advancement empowers representatives to improve their aptitudes, for example,
correspondence, group working, etc. It will build up a trust in representatives that prompts Job
fulfilment.
Intrinsic motivation: It is resolved that on-going proficient improvement builds up an
inspiration of staff part towards specific targets. Likewise, it inside persuades staff part because
of which they increase both individual just as expert turn of events.
Benefits to Employers:
Skilled Workforce: One of the advantages of on-going proficient advancement to
workers is creating of talented and educated representatives (Cruess, Cruess and Steinert, 2016).
In setting to The Mandrake hotel, it helps in offering quality support to clients and upgrades
productivity level of organization.
Employee engagement: By the help of on-going proficient turn of events, a substance can
draw in its staff individuals for longer timeframe that will spare expense and time of organization
to recruit new up-and-comer and give them preparing too. In addition to this, it is helpful for The
Mandrake hotel to build proficiency of workers and improve its income level in a legitimate way.
P2. Investigate professional employer expectations of skills and competencies
Each professional manager requires aptitudes and abilities so as to improve efficiency just
as gainfulness of an association. In setting to The Mandrake hotel, it has enormous number of
contenders that sway on the general proficiency of organization. So as to manage this, the
aptitudes and capabilities that are normal in workers of The Mandrake hotel are given beneath:
Effective communication skills: It is significant for staff individuals to have great
relational abilities so they can associate with clients and build up a decent connection with them
in a powerful way (Nam and Lee, 2016). It will help The Mandrake hotel to create faithful
clients and upgrade their productivity level.
Customer service skills: One of the significant abilities that is required so as to pick up
progress and support in advertise is client care. It is significant for The Mandrake hotel inns to
concentrate on satisfying necessities of client and fulfil them. It will create positive picture in the
brain of client and create rehash administration in future.
Technological skills: A business must know about innovations so as to scan for data and
look after records. These days, innovation is changing and selection of it at work environment is
significant so as to give improve and quick assistance to clients. In the event that it is taking

about The Mandrake hotel, it utilizes new innovations so as to give viable assistance and it is
significant for its representatives to know about how to utilize them appropriately.
Team leading and development: It is confirm that groups are increasingly compelling and
help an element to accomplish destinations inside specified time span (Baldwin and et. al., 2017).
Each association create groups so as to execute exercises along these lines a representative have
aptitude to lead the group and keep up great relations with them as it will help The Mandrake
hotel to meet with its objectives and increment its efficiency level.
TASK 2
P3. Assess own abilities, skills and competences for the specific job role
It is significant for a person to measure its own capacities, aptitudes and abilities according
to their specific employment job as it help in getting open door in future in a powerful way
(Morgan, 2017). In setting to this, I need to fill in as a director head position at workplace, it
fundamental assignment is to manage others and dissect their shows. For breaking down the
capacities and abilities, SWOT examination is utilized that help in increasing an understanding
about quality and shortcomings alongside open doors for what's to come. Likewise, I have used
this ability reviewing gadget to recognize my aptitudes &shortcomings in following way:
SWOT Analysis:
Strengths Weaknesses
 It is investigated by me that I can
illuminate clashes and complete work
on time that will assist me with
performing my activity job in a
successful way.
 Good information on advancements
and innovation help me to make sense
of ongoing patterns in market and
upgrade profitability of my future
association.
 Absence of mastery in hospitality area
may empower to increase a superior
open door in future. Alongside this, it
reflects weaknesses of mine (Beddoe,
2017).
 Another shortcoming of mine is
unpractised organization in budgetary
control, which depicts me to pick up
position of head director in this
division.
Opportunities Threats
 It is breaking down that The Mandrake  Less capacity to get data at the hour of

hotel give on-going proficient
preparing to representatives and in the
event that I get a chance to work with
this inn, it will assist me with making
improves in my inadequacies
promotion increase better position
(Olausson, 2017).
 I have the chance to pick up
information on cordiality division and
create aptitudes by taking meeting from
skill.
working with bearing of others, it might
be a danger for me that don't permit
improving my abilities (Ashby, Adler
and Herbert, 2016).
 Not effectively embrace the
progressions consider as a threat, which
will stop me to work in this evolving
condition.
So as to meet with the desires for supervisors, I have likewise embraced other basic
system, for example, capacity audit. It will assist me with knowing about my capacities in a
viable way.
No. Skills and capability to work in
The Mandrake Hotel
Existing Aptitude Required Aptitude
1. Communication and listening
Competencies
9 8
2. Ability to make positivity at the
organisation
9 9
3. Projection of brand reputation 7 9
4. Problem solving skills 6 8
5. Interpersonal skills 7 9
By the above table, it is dissected by me that I have the capacity to accomplish the situation
of manager inside an association. Alongside his, there are different regions in which deprived to
concentrate, for example, how to broaden brand picture of an organization. According to The
Mandrake hotel, it give on-going learning program that will assist me with improving capacities

and annihilation my deficiencies that is required so as to play out a job of head supervisor
successfully.
P4. Review the range of learning theories and approaches used for personal and professional
development processes
For creating and improving different learning abilities, it is said that adequate number of
speculations and approaches can be embraced by a distinctive individual. With the assistance of
such speculations an individual can improve their aptitudes and lead their activities in a moral
and methodical way (Johnson and Chauvin, 2016). Some significant learning hypotheses are as
per the following:
Learning theories:
Constructivism theories: This theory is ordinarily founded on presumption according to
which the learning characterize as a functioning and persistent methodology which should be
considered by each individual on an everyday premise. This will help with analyzing that there
are adequate quantities of things accessible which can without much of a stretch improve the
general learning process.
Cognitivism learning theories: It is another most basic hypothesis dependent on different
interior techniques and is intellectually considered by the individuals. It is said that various kinds
of capacities are incorporating which help in creating information and critical thinking abilities
of an individual in a viable and proper way.
Learning approaches:
VARK style: It refers to the most significant strategy which incorporates different
approach which helps people to isolate diverse learning styles as indicated by their prerequisites
and guarantee best and most appropriate style for them (Roulston, Cleak and Vreugdenhil, 2018).
By receiving different procedures like broad media perusing, energy and composing an
individual can viably survey with the assistance of which information and comprehension can be
improved of an individual in a suitable way.
Kolb’ learning cycle: Another most basic strategy is Kolb's learning hypothesis as it
comprises of different strides in which the underlying stage says that experiencing new and
conspicuous encounters is significant. Second stage is to viably depict perception in which
students recognize irregularity in the exhibition which makes clashes and debates which is
required for the following stage. The last stage is essentially worried about advancement of best

and best ideas. This learning approach will help in making new experience which is for the most
part dependent on students past experience.
As per the previously mentioned conversation it can without much of a stretch be said that
every one of these hypotheses and learning draws near, help with upgrading the aptitudes just as
information so works in both individual and expert life can be acted in a compelling way.
Alongside this, fundamental point or explanation for this is to upgrade the individual's abilities
which help with performing individual and expert undertaking allocated by the director of The
Mandrake hotel.
TASK 3
P5. Construct a development plan to enhance chosen skills and competencies
It is said that development plan is primarily evolved by an individual so as to decrease the
feeble territories just as for improving the information and aptitudes in a constrained time span
with the goal that different open doors can without much of a stretch be get by an individual
accessible at the commercial centre (Schutz and Hoffman, 2017). Making an individual and
expert improvement plan helps with upgrading my general information and aptitudes which
subsequently help me so as to get open doors accessible at the serious condition. A successful
advancement plan will be readied which will help me so as to beat my shortcoming and make
positive results.
Personal as well as Professional Development Plan:
Skills Measurable Activities need to be
performed
Resources Attainable
Goals
Time
period
Confidence
Level
It defines as the
conduct and
demeanour
which requires
to be assessed
by
distinguishing
the usage of a
distinctive
Take normal input
from more significant
position authority
which builds the
degree of certainty
among an individual.
Making some
relational
aptitudes with the
assistance of
learning process
so level of
certainty can be
expanded.
By upgrading
the certainty
level I can
accomplish
different open
doors present at
work
environment
and play out all
2-5
Month

individual that
how
successfully
they can
without much of
a stretch
arrangement
with issues and
complex
circumstances.
the tasks
successfully.
Budgetary
control
The top
supervisory
group needs to
give his staff
varies
workplaces so
they can
comprehend
their jobs and
play out their
capacities
concerning
spending plan.
Going to various
classes, courses or
talks for improve my
general information
about how spending
will be set up in a best
and suitable way.
By embracing
different On-
going progressive
meetings
alongside off-
going learning in
general
performance and
conduct will be
improved.
Overseeing
adequate
number of
gatherings it
turns out to be
anything but
difficult to
utilize different
resources like
budgetary
plans, capital
and so on.
25-45
days
Problem
solving skills
Making
reasonable
gathering and
setting
associations
with questions
and issues so an
Attempt to
collaborate more with
gathering so gives
looked by them can
be analyzed so it turns
out to be anything but
difficult to deal with
Need to make
adequate separate
structure with the
goal that issues
and issues
emerge at the
association can
According to
this, the
feasible goals,
for example,
fathoming
unpredictable,
troublesome
Regular
basis

individual can
arrangement
and handle such
circumstance
and tackle
issues viably.
different issues
among a constrained
timeframe.
without much of
a stretch be settle.
and basic
issues all the
time.
TASK 4
P6. Undertake a job interview for the specific service industry role
General Manager characterize as the most significant activity job in a business association
where a unique individual who assuming responsibility for this activity position handles various
occupations just as obligations in a successful and proper manner (Nguyen and Loughland,
2018). In such way, it has been said that selecting a unique individual for the activity job of
senior supervisor, the more significant position authority of The Mandrake hotel need to set
diverse kind of working duties with the goal that they can aid the accomplishment of hierarchical
objectives and targets in opportune way.

Aside from the different sorts of working duties, it has additionally been distinguished that
a meeting will be scripted for the activity post of General Manager Post. Beneath notice is a
structure which will be surrounded for the activity position of senior supervisor inside The
Mandrake hotel.
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, Please have a seat!”
Interviewee: “Thank you, Sir!”
Interviewer: “Okay so, shall we start your interview?”
Interviewee: “Yes sir!”
Interviewer: “So, based at the forefront of your thoughts set, which is considered as best
expertise which is required by an administrator inside hospitality division?”

Interviewee: “According to my supposition, communication is the most basic just as significant
ability which an administrator needs what I believe is without having fitting expertise identified
with communication, a distinct individual can't have the option to convey exact and right data!”
Interviewer: “Well, so the following inquiry is what your activities are and how you going to
bargain and oversee while managing pessimistic customer?”
Interviewee: “Immediately, and question the prime procedure which will be performed by me is
that asking those client what are the issues looked by them while taking administrations from our
association. Alongside this, I would give them the security which they need and attempt to
determine their issues and issues looked by them”
Interviewer: “Okay, thank you for coming.”
Interviewee: “Thank you sir and hoping to get a positive answer and call from you very soon!”
P7. Review key strengths and weaknesses of an applied interview process
After the procedure of meeting arrives at the end point it has been distinguished that there
are some key destinations and targets which should be inspected by a unique individual in a
powerful way. There are both quality and shortcoming related with the meeting procedure which
should be considered by an individual with the assistance of which they can without much of a
stretch improve their general execution and usefulness. Both quality and shortcoming will be
examined as follows:
Strengths:
Precision: The necessities and needs remembered for the way toward directing
gatherings is explicitly resulting just as speedy and required answers on an emblematically
premise (Traynor and Buus, 2016). Alongside this, it has additionally been distinguished that it
won't leave such an extent as they can discover best and most appropriate applicant with the
assistance of their talking abilities.
Spontaneity: Besides, it is another most fundamental quality which is before them where
all the information and data identified with the inquiries can without much of a stretch be
accumulated. Alongside this, it has additionally been said that with the assistance of clear, exact
and real answers from interviewee, which help with choosing the best and most reasonable
contender for the activity position in a compelling way.
Weaknesses:

Time Consuming: Biggest weakness is that before directing a gathering it incorporates
part of time and endeavours which exceptionally influences the general execution of the meeting.
It has additionally been recognized that by inspecting the general abilities and information on the
individual it is extremely troublesome and expends parcel of time so as to choose the best
individual (Wang, 2018).
Lengthy: Another weakness is that the general procedure is protracted and expends
tremendous time from the perspective of the interviewee just as inspector.
CONCLUSION
From the above discussion, it has been analysed that it on-going proficient improvement is
gainful for both representative and manager too. There are different abilities required so as to
meet targets and addition achievement that is viable relational abilities, client support aptitude,
innovative aptitudes and some more. So as to make representatives master and successful, it is
basic for higher specialists to offer opportunity to them so as to grandstand their abilities in a
powerful way. Moreover, development plan is created in order make suitable improvements and
an interview session is also conducted in order to analyse the strengths and weaknesses.

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