Professional Identity and Practice: Evaluating Benefits of Ongoing Development

This report discusses the benefits of ongoing professional and personal development in the hospitality industry, evaluates the skills and competencies of an operations manager, and constructs a development plan to enhance chosen skills. It also covers different learning theories and principles used for personal and professional development.

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Organisation Overview...............................................................................................................3
Evaluating the benefits and importance of undertaking ongoing professional and personal
development................................................................................................................................3
Investigation of skills and competencies owned by the operations manager..............................5
Critical evaluation of own abilities, skills and other competences.............................................5
Discussing the learning theories and principles which is used for personal and professional
development................................................................................................................................7
Learning Approaches..................................................................................................................7
Learning Theory..........................................................................................................................8
Considering the best development approaches to enhance own professional and personal
development................................................................................................................................8
TASK 3 ...........................................................................................................................................9
Constructing a development plan to enhance the chosen skills and competencies.....................9
TASK 4 .........................................................................................................................................11
Undertaking the job interview for the suitable industry role ...................................................11
Reviewing the key strengths and weaknesses of an applied interview process........................11
CONCLUSION .............................................................................................................................12
REFERENCES:.............................................................................................................................13
Books and Journals...................................................................................................................13

INTRODUCTION
With the changing market conditions there are various individuals which needs to
develop different skills in order to capitalise on different career oriented opportunities. There are
different skills which includes decision making, effective communication. It help the individual
to maximize their efforts in an effective manner (Pierson, Goulding, and Campbell-Meier,
2019). The report aims to analyse about understanding the professional identity and personal
practice. Britannia international is a luxury hotel which provides various accommodation
services to the consumer. On the other hand, in this report there will be brief discussion about
various benefits of professional and personal development. Along with that, there is evaluation
about different learning theories and skills. For further instance, in this report there will be
evaluation about there are different skills which helps the individual to achieve the necessary
goals.
MAIN BODY
Organisation Overview
Britannia International is a British hotel group with various hotels across the country. It
was founded in 1976. There are various facilities which is provided by the hotel groups. It
includes Gym, Spa, swimming pool. On the other hand, they provide the luxury accommodation
services to the customers. The organisation has managed to attract various visitors with the help
of different promotional methods. They had managed to acquire a huge share in the hospitality
industry (Pepe, and Maslach, 2021). The hotel is attracting different customers with the
implementation of new strategies and approaches. With this new era the hotel has implemented
various technological advancements to optimize their services and attract new potential
customers in the market. The hotel group is facing several issues due to the changing conditions
of the market. The main vision of the hotel group is to improve their services to gain a
competitive advantage in the industry. The management needs to create new ideas to generate
more revenues for the hotel.
Evaluating the benefits and importance of undertaking ongoing professional and personal
development
There are various benefits which of doing the work in an effective manner. Professional
and personal development plays a vital role for the individual to in order to improve certain. This

will also help them to achieve the inherent goals and objectives. There are multiple benefits of
the ongoing personal and professional development which is mentioned below:
 Increased the Retention in significant manner – The organisation needs to help the
employees to overcome different challenges in the workplace. This will help the
individual to develop different skills. They can perform efficiently in the workplace by
capitalising in different opportunities. The employees of the particular place develops the
healthy feeling and become loyal towards the organisation (Mullan, 2021). The company
can retain several employees in a significant manner. In Britannia hotel there are various
ethical and values which is implemented by the management. The workforce needs to
work in a systematic manner. This is able to enhance their skills and capitalise on future
opportunities.
 Building the Confidence and boost productivity – The person needs to enhance the
overall skills in order to maximize the confidence. They can complete the work in an
effective manner (Rodrigues, and Mogarro, 2019). It will also become beneficial for the
company thy can achieve the objectives and targets in the desired industry. The
management of Britannia hotel use different methods to boost the morale and
productivity of the employees. This will help the hotel to generate more profits in the
market.
 Improving the efficiency – The employees needs to work in a productivity to help the
company achieve the necessary targets. They need to find the effective solutions of the
problems to improve their efficiency. Britannia hotel provide right training to the
candidates. This will help them to improve and and perform their duties in a best way.
 Motivating the workforce – It is necessary to motivate the employees to boost their
productivity in the workplace. There are various benefits which will help the company to
carry out the working operations smoothly. The staff members needs to be skilled in
order to provide excellent services top the customers (Schaible, 2018). Britannia hotel
can motivate the workforce with the help of different strategies and approaches. The
employees can become more productive and help the hotel to generate more profits in the
market.

Investigation of skills and competencies owned by the operations manager
The role of operation manager is important because it help the organisation to manage the
working operations effectively (Han, 2021). In accordance to the Britannia hotel the individual
certainly develops different skills in order to maximize the overall profits for the organisation.
There are skills and capabilities of the individual which is described below:
 Negotiation with the individuals – As a operation manager of Britannia hotel the
individual needs to purchase the sticks for the hotels. The individual needs to develop the
negotiation skills in order to buy various raw material which help the organisation to
carry out the working operations.
 Effective decision making - The operation manager of Britannia hotel needs to take
important decisions for the hotel (Suh, and Owens, 2021). The individual need to manage
the inventory and needs to develop a cordial relationship with the management.
 Staff management – As a operation manager of Britannia hotel the individual needs to
manage the staff and help them to perform their duties and responsibilities in an effective
manner. The manager needs to help them overcome different challenges which arises inn
the workplace.
 Leadership ability – The manager needs to help the employees to become more
productive. The manager needs to develop a cordial relationship with the workforce
which help the employees to improve efficiency. On the other hand, they need to
maximize the productivity.
Critical evaluation of own abilities, skills and other competences
It is necessary to note that the individual needs to self assess its strengths and weakness in
order to improve critical areas (Cruess, Cruess, and Steinert, 2019). There are various
improvements which the individual might indulge in order to become more productive in the
desired role. In accordance to the Britannia hotel the skills and capabilities of operation manager
is mentioned below:
SWOT Analysis
It help the individual to identity the strengths weakliness in an effective manner. It is one
of the best method for self assessment.
Strengths
 Effective Decision making skills: I
Weaknesses
 Time management skills: I need to

have developed this skills over a period
of time. This will beneficial foe me in
order to overcome different challenges
in the workplace.
 Leadership skills: This skill will help
me to manage the working operations
in an effective manner. I can establish
an effective communication with the
individuals to help them perform their
work duties and responsibilities in a
systematic manner.
improve their skill. I perform the duties
effectively but it consumes a vast
amount of time.
 Communication skills: I need to
improve this skill. There is a inherent
need to build a healthy relationship
with the individuals.
Opportunities
 There are multiple opportunities
present in the hospitality industry. Vast
number of jobs for the operation
manager.
 I use various technological tools to
complete my work. The digital
infrastructure in implemented by most
of the hotels in the market.
Threats
 With the new era there is inherent
competition present in the hospitality
industry
 The impact of Covid 19 has created
decreased opportunities for the
individuals.
Skills Audit
This is probably another way of self assessment. The individual can score the skills the
capabilities which is developed.
Skills and Competencies Score to Self Score by Others
Effective Decision making
skills
9.5 10
Leadership skills 9 10
Critical thinking ability 8 9

Strong negotiation skills 9 9.5
Communication skills 5 4
From the above self assessment the individual needs to be developed different skills in
order to perform the work duties and responsibilities effectively. There are different weakness
which needs to improved in to become more productivity in the desired role. These skills are
necesarry to help the individual to work in a significant manner (Tomlinson, and Jackson,
2021). The individual needs to enhance their knowledge to achieve professional development in
the workplace. Britannia hotel can provide better services to the consumer the operation manager
needs to enhance the overall skills and capabilities.
Discussing the learning theories and principles which is used for personal and professional
development
The theories and principles which help the individual to develop different skills and
enhance their overall performance in an effective manner. The theories will help the individual to
overcome different challenges (Chien, 2022). The theories are mentioned below:
Learning Approaches
 Behaviourism – The process of learning is totally based on the behaviour of the
individual. In order to learn different skills and enhance the knowledge the individual
needs to establish a good behaviour with other person to improve the performance.
 Cognitive – This particular theory suggests that the individual respond to different
problems on the basis of different aspects. They carefully evaluate the situation in an
effective manner (Wolf, 2019). There are different skills which is developed by the
individual. This process help the person to retain their knowledge for a longer period of
time.
 Constructivism – The individual needs to develop their own perspective and work in a
systematic manner. There is a proper way of dealing with the problems and handling it to
improve various areas. Every individual has unique strengths and capabilities in order to
deal with different problems.

Learning Theory
Gibbs Learning theory – This theory was developed by Graham Gibbs in 1988. The
main purpose of this theory is to help the individual to understand different things. It had
different components which provides a clear situation of the individual (Bimrose, and Brown,
2019). The stages are described below:
 Description – In this the individual describe the particular situation.
 Feelings – The individual develops different feelings while experiencing the situation.
 Evaluation – The individual can evaluate the strengths and weakness in an effective
manner.
 Conclusion – In this stage the candidate identify the changes which needs to be
implemented.
 Action – The person develops an action plan to perform better in the future. They are
strategies which could be formulated by the individual.
It has been evaluated that every stage contains a significant importance. It helps the
individual to deal with different problems in an effective manner and improve the critical areas.
Kolb's Learning Cycle – It is another theory of learning. This particular theory suggests
that there are various steps which helps the individual to improve the performance. They can
share their experience of the past situation. On the other hand, in the future they can take
effective measures to enhance the critical areas.
By using these theories and approaches the individual can complete their work in an
effective manner and achieve great results in the future.
Considering the best development approaches to enhance own professional and personal
development
With the help of self assessment the individual can identify the skills and capabilities and
improve them to become more productive in work duties and responsibilities. The next step is to
improve certain areas with the help of different strategies and approaches. In order to improve
the efficiency as a operations manager (Best, and Williams, 2019). Britannia hotel needs to
develop different skills and enhance their overall knowledge in an effective manner. There are
various ways which will help to improve certain areas and help them to achieve professional and
personal development.

 Providing Training and development – There is inherent need to develop my
communication skill. This will help me to interact with other individuals and improve the
overall performance in the workplace. It will help me to manage my work duties and
responsibilities in an effective manner.
 Getting Coaching – There are various effective decisions which could be taken by the
effectively and the areas can be improved with the help of coaching. In the workplace the
superiors can help me to overcome different challenges and enhance the skills and
capabilities.
 Taking the informative Feedback – It is another way to improve the critical areas. The
team members plays an essential role in improving the areas in which the individual is
lacking. It will certainly help me to become more beneficial for the organisation and help
them to achieve the necessary goals and objectives in the market.
 Learning from the Experience – The experience will help me to improve the skills and
I can perform better in the future on various other situations. I need to enhance the
negotiation skills which could help me to perform my duties and responsibilities
effectively for the Britannia hotel.
All the methods which is described above could help to achieve professional and personal
development. The organisation is also able to achieve the goals and objectives effectively.
TASK 3
Constructing a development plan to enhance the chosen skills and competencies
Development in certain areas could help the individual to perform better in the future
opportunities (Barcelos, 2021). They help the organisation to achieve the necesarry targets in the
market. The development plan is prepared below:
Skills Importance Actions Taken Time limit
Negotiating
Skills
The negotiation skills could
help to purchase the
essential raw material or the
organisation in order to
manage the working
This skills could be
developed by
interacting with
different suppliers
4 Months

operations.
Communicatio
n Skills
There are various benefits to
improve the communication
skill. The individual can help
the manage the working
operations effectively.
By taking the classes
which will improve the
communication skills
6 Months
Leadership
skills
These skills help the
individual to manage all the
employees in a systematic
manner and help them to
overcome different
challenges which arises in
the workplace.
By communication g
with the team and
understand their
problems.
4 Months
Decision-
making Skills
The main work
responsibility of the
operation is to take effective
decision which needs to be
beneficial for the
organisation.
Evaluating the situation
and solve different
problems will help to
improve the decision
making skill.
2 Months
Time
management
Skills
It is important to complete
the work in a timely manner
by dividing the effective the
duties and responsibilities in
an effective manner.
Making the schedule
will help to prioritize
the time in an efficient
manner and perform the
duties in a appropriate
manner.
5 Months
The development plan plays a vital role in identifying the strengths and weaknesses in an
effective manner. The individual can improve certain areas in order to become more efficient in
the future.

TASK 4
Undertaking the job interview for the suitable industry role
Interview of the operations manager
Interviewee: “Good Morning, Sir”.
Interviewer: “Good Morning”
Interviewer: What are the duties operations manager needs to perform in order to make the
organisation more profitable in the market ?
Interviewee: There are various duties which includes managing the inventory and managing the
working operations. This will help the organisation to carry out more productivity and help
them achieve different targets and goals in the market.
Interviewer: What are the skills which helps the operation manager to become more efficient ?
Interviewee: There are various skills which includes decision making, effective
communication, negotiating skills etc. It will help the manager to become more efficient.
Interviewer: How will you divide the responsibilities between the workforce ?
Interviewee: First of all the main concern is to divide the work in an effective manner on the
basis of employee skills and their potential. This will help them to complete the work in a
timely manner and they can become more productive.
Interviewer: “Thank you so much!”
Interviewee: “Thank you for your precious time”. I am waiting for your call.
Reviewing the key strengths and weaknesses of an applied interview process.
The interview will help to understand the candidate perspective towards the desired role.
It is important to identify the strengths and weakness of the individual in an effective manner
(Avidov-Ungar, and Forkosh-Baruch, 2018). The individual strengths and weakness in the
interview which taken by the management of Britannia hotel is described below:
Strengths
 Direct – It will help to understand the students perspective towards the role of operation
manager. It is necessary to ask these types of questions to help the individual perform the

duties and responsibilities effectively. There are various decisions which could be taken
by the individual.
 Question and answer modified – The interviewer modify the questions to test the
candidate knowledge. In Britannia hotel there are various duties which the individual
needs to perform in an effective manner.
Weakness
 Time consuming – It takes a significant amount of time to interview the candidates. The
management of Britannia hotel asses all the skills and capabilities of the individuals. It
takes a lot of time to judge the candidates. There are various other methods which could
be used by the organisation to and minimize the time consumption.
 Difficult to Judge - It is difficult to judge the candidates most of the students are good at
giving answers. There are various skills which is developed by the candidates. This is the
hectic job for the Britannia hotel management to judge the individuals.
CONCLUSION
From the above report, it has been concluded that developing the skill and capabilities
will help the individual to become more efficient. They can become more productive and various
actions could be taken to grow the overall skills. On the other hand, in this report there is
discussion about various principles and theories which could help the individual to achieve
success in the future. Along with that, the individual can asses different areas in which they are
lacking and forming different strategies to achieve the overall growth. For further instance, in
this report the development plan is formed for the individual. It will help to identify strengths
and weakness in an appropriate manner. It has also been analysed form the report that personal
and professional development will help the individual to identify to skills and their own
capabilities.

REFERENCES:
Books and Journals
Avidov-Ungar, O. and Forkosh-Baruch, A., 2018. Professional identity of teacher educators in
the digital era in light of demands of pedagogical innovation. Teaching and Teacher
Education, 73, pp.183-191.
Barcelos, A.M.F., 2021. 6 Revolutionary Love and Peace in the Construction of an English
Teacher’s Professional Identity. In Peacebuilding in Language Education (pp. 96-109).
Multilingual Matters.
Best, S. and Williams, S., 2019. Professional identity in interprofessional teams: findings from a
scoping review. Journal of interprofessional care, 33(2), pp.170-181.
Bimrose, J. and Brown, A., 2019. Professional identity transformation: supporting career and
employment practitioners at a distance. British Journal of Guidance &
Counselling, 47(6), pp.757-769.
Chien, C.W., 2022. Student teachers' professional identity construction through famous
education quotes. Journal of Applied Research in Higher Education.
Cruess, S.R., Cruess, R.L. and Steinert, Y., 2019. Supporting the development of a professional
identity: general principles. Medical teacher, 41(6), pp.641-649.
Han, I., 2021. Comprehension of experienced English language teachers’ professional identity
and related metacognitive thinking procedures. Teachers and Teaching, 27(1-4), pp.223-
245.
Mullan, J., 2021. The experiences of physiotherapy independent prescribing in primary care:
implications for professional identity and practice (Doctoral dissertation, University of
Exeter).
Pepe, J. and Maslach, D., 2021. To Identify or Not to Identify: The Impact of Performance &
Status on Professional Identity. In Academy of Management Proceedings (Vol. 2021, No.
1, p. 13651). Briarcliff Manor, NY 10510: Academy of Management.
Pierson, C.M., Goulding, A. and Campbell-Meier, J., 2019. An integrated understanding of
librarian professional identity. Global Knowledge, Memory and Communication.
Rodrigues, F. and Mogarro, M.J., 2019. Student teachers’ professional identity: A review of
research contributions. Educational research review, 28, p.100286.
Schaible, L.M., 2018. The impact of the police professional identity on burnout. Policing: An
International Journal.
Suh, E.K. and Owens, S., 2021. Seeking teacher-scholar-activists: A thematic analysis of
postsecondary literacy practitioner professional identity in practice. Teaching English in
the Two Year College, 49(1), pp.55-76.
Tomlinson, M. and Jackson, D., 2021. Professional identity formation in contemporary higher
education students. Studies in Higher Education, 46(4), pp.885-900.
Wolf, C.T., 2019, March. Professional identity and information use: on becoming a machine
learning developer. In International Conference on Information (pp. 625-636). Springer,
Cham.