Professional Identity and Practice in Service Industry: Job Interview and Review Process

This report discusses the importance of professional identity and practices in the service industry. It includes a job description for a general manager role and an interview script. The strengths and weaknesses of the interview process are also reviewed.

Professional identity
and practices

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 4............................................................................................................................................3
Undertake a job interview for a suitable service industry role...............................................3
Review key strengths and weaknesses of an applied interview process................................5
CONCLISION ................................................................................................................................6
References........................................................................................................................................7

INTRODUCTION
Professional identity is considered as the knowledge, values, beliefs as well as skills
shared with others in professional group. In this report, the chosen organisation is Leonardo
Royal Hotel London City situated in London, England as well as owned by Leonardo Hotels. It
is Four-star hotel of UK. In this report job description for general manager and interview
questions that are asked to interviewer for specific job role are mentioned. Furthermore,
strengths and weaknesses of interview process are covered in this project report.
TASK 4
Undertake a job interview for a suitable service industry role
JOB DESCRIPTION

INTERVIEW SCRIPT
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, have a seat!”
Interviewee: “Thank You, Sir!”
interviewer: “Shall we start interview?”
Interviewee: “Most Likely, Sir!”
Interviewer: “Alright, as per your views what are the qualities and skills that are required for
job role of general manager in hospitality sector.
Interviewee: “According to my point of view communication and decision making are the most

important skills that are requited for for job role of general manager. Furthermore, management
and team building skills should be possessed by the candidate to perform task of general
manager in hospitality sector. Critical thinking and problem-solving skills are important for
defined job role.”
Interviewer: “which approach of motivation you would like to prefer for motivating
employees?”
Interviewee: “ It is most important responsibility of general manager to communicate as well as
understand perspective of team members and identify their influential elements and
motivational factors. As per analysis, parapsychological and cognitive motivational approaches
are the best for analysing employees perception and motivate them accordingly.”
Interviewer: “How would you manage employees in organisation ?”
Interviewee: “As a general manger in large organisation I have responsibility of working in
ethically and analytically way. These approaches help me to critically evaluate data and take
appropriate decisions.
Interviewer: “Alright, you may leave. Thank you so much!”
Interviewee: “Thank you for your time. I’m hoping to hear from you soon!”
Review key strengths and weaknesses of an applied interview process
The process of interview for the job role of general manager is very import for the
organisation. After conducting interview, it is very important for human resource department to
identify strengths and weaknesses that are undertake during interview process (Nor, 2019).
Strengths and weaknesses of interview process are mentioned below:
Strengths:
 Interview process is precise that strengthen it because direct questions are asked by the
interviewer. It facilitates organisation to get relatable information in less time. As interview face-to face interview is conducted that enable interviewer to evaluate
candidate's expression and provide scope to ask detailed questions that are required for
defined job role.
Weaknesses:
 The process of interview is time as well as cost consuming that enhances the weakness of
whole process that is conducted by the Leonardo Royal Hotel London City. There are

descriptive questions are asked by the interviewer and some other arrangements are
required for the selection process that are quite lengthy and costly.
 Time management is the basic problem that is faced during the process of interview that
enhances its weakness (Swinton, 2019). Arriving timing of candidates and their schedule
of interview process is not decided previously.
CONCLISION
As per above report, it can be concluded that professional identity and practices are
required for organisation to run in efficient manner and gain defined goals and objectives
efficiently. To appoint suitable candidate in specific job role, organisation conduct interview
process. It facilitates organisation to find appropriate candidate who have potentiality to perform
defined operations with full effectiveness.

References
Books and Journals
Logan, C. B., 2020. Professional identity on the high street: investigating identity work of
company pharmacists, navigating commercial, professional and public service
identities (Doctoral dissertation, University of Warwick).
Nor, M.Z.M., 2019. Contribution of faculty developmental programmes to professional identity
development of medical educators in Malaysia: A phenomenological study. Journal of
Taibah University Medical Sciences, 14(4), pp.324-331.
Swinton, J., 2019. Professional Identity and Confidence1. Chaplaincy and the Soul of Health and
Social Care: Fostering Spiritual Wellbeing in Emerging Paradigms of Care, p.157.