Professional Identity & Practice Unit 3

Professional
Identity &
Practice

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Key benefits for on-going professional development for different stakeholders in The grand
Brighton..................................................................................................................................1
Assessment of on-going professional development from the perspective of an employer....3
Professional employer expectations of skills and competencies in The grand Brighton.......3
Assessment of own benefits skills and competencies for job role of front office manager...4
Review of learning theories and approaches used in personal and professional development6
Detailed development plan.....................................................................................................7
CONCLUSION..............................................................................................................................12
Interview Role Play Reflection......................................................................................................13
Review your strengths and weaknesses during the role play process..................................13
Obstacles and challenges faced during the interview role play process...............................14
Overcoming the challenges and obstacles during the role play process..............................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Business in the hospitality industry offer employees opportunities for professional
development in order to build talented workforce. Seeking and participating in continuous
professional development is important for employees from every department in the hospitality
industry because it helps the employees update their skills with changing requirements. This
report looks at the significant of on-going professional development for stakeholders of The
Grand Brighton. In addition to this evaluation of own competencies and learning approaches is
completed in this report. A detailed professional development plan for the job role of front office
manager along with analysis of role play interview for same job role.
Company Overview: The Grand Brighton is a luxury Hotel located in Sussex at
Brighton's iconic seafront. The Hotel offers different amenities including Wi-fi and Egyptian
cotton linen bed sheets. The Hotel first opened in July of 1864 and has remained a landmark
building of the region. The Hotel has hosted many celebrity guest including riyal family and
international musicians such as ABBA (About Us, 2022).
MAIN BODY
Key benefits for on-going professional development for different stakeholders in The grand
Brighton
On-going professional development is defined as the procedure which centres around
regular action for developing maintaining and documentation of professional development. The
aim of on-going professional development is to offer individuals an extensive view of their
professional skills and competencies so that action can be taken to enhance their proficient
competencies and improve areas which are weaker in comparison (Zhang, Admiraal and Saab,
2021). On-going professional development supports business create talented workforce which is
capable for handling various crises.
The Grand Brighton is able to develop a workforce which is dedicated to attaining
organizational development and face various challenges caused by external environment changes
by adopting continuous professional development. In case of personal progress, participating and
initiating continuous professional development for own job role helps employees focus on
achieving their career objectives in a timely manner. The main stakeholder of the The Grand
Brighton are the owners of the company which is the Whittington investment. In addition to this,
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the employees, suppliers and consumers are also significant stakeholders. The importance of on-
going professional development from perspectives of different stakeholders is provided below:
 Helps address weakness: Continuous professional development enhances employee
performance so that weak areas in terms of workforce capabilities can be identified and
addressed in a practical manner (Bugti, Umair and Basharat, 2021). This is suitable for
investors and employees as it creates a better working environment and supports
attainment of company goals. In terms of consumers removal of company weaknesses
helps them gain better services. This aspect of on-going professional development is
beneficial for the suppliers as it creates relationships between suppliers and The Grand
Brighton.
 Provides consistency: Regular professional development provides the company
consistency in terms of performance and quality of business operations as employee gaps
are evaluated and eliminated. This is advantageous for employees as they are able to offer
high quality performance while the investors gain consistency in terms of profit.
Continuous professional development is beneficial for suppliers as it offers consistency
while dealing with the company regardless of external environment changes while the
consumers gain the benefit of consistence hospitality service offered by The Grand
Brighton.
 Improved productivity and efficiency: Employees at The Grand Brighton are able to
enhance their output through on-going professional development. This has positive
impact on investors and consumers as they get better profits and services. In terms of
suppliers better employee productivity leads to better collaboration between suppliers and
The Grand Brighton which serves in the best interests of suppliers and the company.
 Better credibility and confidence: Different performance areas of The Grand Brighton
are positively affected because of on-going professional development of employees
which increases brand credibility and consumer confidence (Atiku, 2021). This is
beneficial for investors as it leads to higher brand equity. Employees of the firm gain
advantage of working with reputed organization. Suppliers of The Grand Brighton gains
the benefit of working with a company with industry credibility.
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