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Program Planning and Evaluation in Public Health

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Added on  2020-03-16

Program Planning and Evaluation in Public Health

   Added on 2020-03-16

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Running head: PROGRAM PLANNING AND EVALUATION IN PUBLIC HEALTH 1Program Planning and Evaluation in Public Health (Student’s Name)(Institutional Affiliations)
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PROGRAM PLANNING AND EVALUATION IN PUBLIC HEALTH 2Program Planning and Evaluation in Public Health Part 1Developing the Patient’s ExperienceMeasureMeasuring patient’s experience is not only significant because individuals’ care experiences are associated with clinical costs and income, but it also controls health care service improvement. The manner in which patients experience the health services offered to them is a critical component to determining the quality of care in the health care system. So as to provide care that addresses the specific needs of every patient, one needs to understand what patient experience is all about. Patients need care that will satisfy their needs and values. To assess patient experience, one needs to examine the various aspects that constitute the patient experience, including how responsive the hospital is staff is towards the preferences of the patient. Usually, assessing patient experience should be carried out in conjunction with other critical aspects that include, but are not limited to safety and efficiency of the offered care. Patient-centeredness is the best measure of patient experience as suggested by the Institute of Medicine (IMO) (Browne, Roseman, Shaller&Edgman-Levitan, 2010). A strategic way of measuring if care is patient-centered is through fathoming persons who have associated themselves with the healthcare system. Some of the questions which ought to be asked to the patients include whether there exist effective coordination amid care providers, availability of healthcare information and responsiveness of clinical staff to the patients, effective communication between the clinicians and the patients, and ease of scheduling appointments with the clinical staff. Another important way of measuring patient centeredness includes how the care providers engage a patient as a whole individual in health promotion, disease
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PROGRAM PLANNING AND EVALUATION IN PUBLIC HEALTH 3management, and in decision-making. Moreover, the assessment of patient’s experience should include patients’ experiences with nursing homes, dialysis centers, and health plans. It is important to note that the measure is needed since it can offer an opportunity to meritoriously monitor and manage health care performance, meet patient’s expectations, enhancestrategic decision-making, and to improve care. According to Browne, Roseman, Shaller, and Edgman-Levitan, (2010), measurement of patients’ experiences can also act as a platform which informs healthcare organizations on the utilization of resources, improvement of clinical outcome and processes as well as enhancement of safety. Some of the measures such as staff quality measure is not sufficient since it does not involve patients who are the primary stakeholders in the healthcare setting. It is essential to allow the patients give their views regarding the care which they receive. Mixed methods can also be used to help in measuring the patient experience. Mixed methods incorporate both the qualitative and quantitative approaches, therefore, can aid in gaining broader perspectives of the patients. Notably, quantitative data is useful for documenting quantifiable and benchmarking. The assessment methods can be utilized at the time of care as well as a few minutes after the care was received. Notably, the targeted population for patient experience measurement includes the sick in the hospitals and people who have previously encountered care. It is important to conduct interviews and release questionnaires to help in carrying out the measurements. The interviews and the questionnaires should be performed on both the patients and the care providers.Part 2Testing the MeasureThePatient experience measure is a crucial step towards improving and understanding care quality.Essentially, there is a need for a positive patient experience is it is a
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