Organisational Performance

This document explores the functions, systems, and processes that contribute to organisational performance. It discusses the impact of internal and external factors on business systems, as well as the constraints and benefits of these factors. The case study of Mo's Meals is used to provide practical insights.

Organisational
Performance

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1: Functions, Systems and Processes.........................................................................................1
P2: Contribution of Business Systems.........................................................................................2
LO2..................................................................................................................................................4
P3: Impact of Internal and External Factors................................................................................4
P4: Constraints and Benefits........................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
There are not any single function can improve any organizations all over
performance. All functions within business environment give their equal contribution the
improvement of any organization's performance. A company or business is always
focuses on covering such activities which are giving great return. There are some major
functions of the any organization are production, marketing, planning, and managing
human resource, etc. Specially with of the help of these functions an organization is
able to improve their performance in the market. There are businesses take many
actions towards improve their particular performance, like; taking training sessions,
implementing new business strategies, employ modern marketing tactics etc. Here this
is discusses the organizational performance of the Mo's Meals. In this company their
business systems and functions are giving effective contribution in its performance
improvement.
LO1
P1: Functions, Systems and Processes
These all are major aspects of the company which manage by its top-level
management. There are functions, systems, processes are something similar to each
other but not fully. These all are completely interrelating with each other which
specifically defined below;
Functions: Functions of the company are basically such activities which it regulates for
the purpose of improve their all over business performance (Hijal-Moghrabi, Sabharwal
and Berman, 2017). There are major functions of the Mo's Meals are; production,
packaging, finance, accounting etc.
Systems: Here system indicate the structure of the company. In which all functions,
processes, planing etc. are regulating under this. The management of the company is
responsible for manage all systems productively for gain high profit in the market. The
company also need to set-up their all division in systematic form.
Processes: Processes are such things which the company proceed for done any work
in systematic form. Processes are indicating such steps of the company which it takes
for improve their all over performance in the market (Huff and et.al., 2016). Suppose
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marketing is a function of the company, but steps for conducting marketing activities are
processes.
There are many types of functions, systems, and processes the company need
operate in their business environment. This is too necessary for gain high competitive
advantage in the market. There are many things are also comes under the business
environment which highly impacting to the Mo's Meals in both term; positively and
negatively. For example: customers, suppliers, competitors, market trends etc. Here is
the first priority of the management of Mo's Meals is to manage all aspects
systematically in its business environment. Currently the top-management of the
company is too effective, because it divided their major tasks into two parts. It also
setted two directors (Managing and Finance) for perfectly supervise both parts of major
tasks. Here is another major responsibility of the management is to build effective and
good relationship with the customers (Kifle, 2019). The main reason behind the last
statement is, currently here is large competition in the market. In this case it highly
needs to make effective relations with all stakeholders in the market. Currently the Mo's
Meals improved 8 employees to 20 employees within business environment which is
good, but there are also many opportunities for this to more expand their business
operations in the market. Here is orders of the customers are firstly taken by the admin
section and then that spread in all divisions of the company, like; production and
accounts. This process is also good but not much effective, because when admin sends
these order forms to different divisions, then this process become very time-consuming.
So, to proceed the process of sending order forms in fast manner, the company need to
start the use of personal website or online control panel.
P2: Contribution of Business Systems
In the Mo's Meals company there are many business systems are existing which
the management is controlling in very productive way. These all systems are very
helpful for the company to improve its performance in the market.
The Management System: Here is one managing director of the company which is
responsible for supervise the production and packing functions (Anderson, 2019).
These are most important functions of the Mo's Meals which managed by the managing
director. There are 12 cooks and assistants are working under the managing director.
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The company divided their major tasks or functions in both directors; the managing and
the finance which is good thing. This step of the company is reducing many errors and
complexity within business environment, because all are responsible for their respective
task. So, this systematic environment for the business functions is helping to the Mo's
Meals in rise their profit year by year. With the support of this system the company was
able in rise orders and profit in the last two years. So, this is how the management
system is contributing in sustainable performance of the company.
The Finance System: In the Mo's Meals here is specific position for the finance director
which is supervising the all activities related to the admin, delivery and logistics (Hage,
2018). After the production and packing task of the managing director here is the next
task for the finance director. It is putting their high efforts in manage the counter of
admin. It is not easy task to handle all orders of the customers by transfer them in
different sections like production and accounts on time. Here the finance director
manage these order of the customers systematically. In the company when production
section prepared the meal then the finance director is responsible to choose suitable
way to deliver that meal to customer. There are 8 employees are comes under the
finance manager's command. Here is this director is completely focuses on deliver
company's meal to the customary in safe manner without decreasing quality of the
meal. So, this system is giving effective contribution in sustainable performance of the
Mo's Meals company.
The Admin System: The admin system is also playing great role for the company in
the current time. The admin is responsible to take orders from the customers by phone
and email. Then it is also responsible for covert those orders into triplicate forms for
transfer them to the production and accounts sections (El-Majali, 2016). Admin stays
one order form always on own counter. The admin stay touch with all divisions of the
company for be up-to-date about production process. It is also work as a mediator in the
company, because it sends one department's message to the other department. So,
here is the admin system is completely managed by the managing director of the Mo's
Meals. There are various functions of the admin system are also helpful for the
company to improve its performance.
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The Production System: This system of the company playing on of the major roles,
because with the help of this the Mo's Meals is able to produce meals which customers
are demanding from the company. It is firstly collecting the form of customer order from
the admin. Then it sees for set new order in the exiting production schedule for produce
the new order meal on time. The production department also work on the basis of
deadline of order. It is also identifying needed raw-material is available or not for fulfil
orders of the customers. It is really systematic procedure of the production department.
The company is always trying to deliver meals to the customers before deadline (Tan,
2019). In which the production department is very supportive to the company. These
functions of the production department are also helpful in provide effective satisfaction
to the customers. So, this is how the production system giving great contribution in the
sustainable performance of the Mo's Meals.
LO2
P3: Impact of Internal and External Factors
There are various internal and external factors are highly impacting to the
business systems of the Mo's Meals in both terms; positively and negatively. There are
SWOT and PESTLE models used for internal and external factors respectively.
Concepts of these models are helpful in perfectly analyse the impacts of internal and
external factors on business systems.
SWOT Analysis (Internal Factors)
Strengths: The Mo's Meals has effective management system in their business
environment. Their all major functions are divided into different parts. There are different
people in the company are responsible for different tasks. Suppose the managing
director is see the all activities related to the admin, production and packaging
departments (Lau, Lee and Chung, 2019). So, these all conditions are the symbol of
good and effective management in the company. These strengths make more motivate
to the manager for operate all systems and processes of the company more effectively
and which is too good in the improvement of their performance.
Weaknesses: Currently company's marketing function is not much effective. Many of
the activities under the marketing function are running very slowly which not good for
the business systems and processes of the company. Here is the top-level
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management of the company need to focus on their marketing aspect to gain huge
competitive advantage in the market.
Opportunities: Here is great opportunity for the company to expand their business in
the new market segments (Baranchenko and et.al., 2019). Currently company is
succeed in build large customer base in the market, but here is another opportunity for
the company to employ digital marketing aspect in their marketing functions for gain
more customer base.
Threats: Here is the biggest threat for the Mo's Meals is day by day increasing market
competition. There are many other companies are also running their business
operations in the same market of Mo's Meals. So, it will become more challenging for
the systems and processes of the company if the management will not improve its
business strategies.
PESTLE Analysis (External Factors)
Political Factors: Political factors are impacting to the business systems and
processes of the Mo's Meals when the government impose taxation on it. In this case
the company is responsible for pay the full tax amount to the government of the United
Kingdom.
Economic Factors: UK is one of the richest countries of the world. In this case people
of this country are easily able to afford the products and services which the Mo's Meals
company is offering (Mafimisebi, Obembe and Aluko, 2020). So, these factors are also
impacting to the business systems and processes of the company in positive term.
Social Factors: Social factors are too favourable for the Mo's Meals in the United
Kingdom. People are here very literate and ready to pay any cost for buy quality
products and services. In which the management need to employ these conditions in
their business systems and processes for provide quality meals to the customers in the
market.
Technological Factors: The company is able to gain many advantages in the market
by implementing the latest technologies in the business systems and process. Currently
there are technological gadgets and tools are available to the company which will help
to the Mo's Meals in improve its all over performance in the market.
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Legal Factors: The top-level management of the company need employ laws and
regulation in their business systems and processes for run all operations in legal form.
In case if the company completely follows the all legal terminologies within the
operations, then it also able to gain effective goodwill in the market.
Environmental Factors: There are many laws and regulations related to the
environment are also it needs to follow in their business systems and processes
(Rahim, 2017). In which the company completely need to focus on avoid such attempts
within their business systems and processes which harmful for the environment.
P4: Constraints and Benefits
Impacts of internal and external factors upon systems and processes are
something beneficial and something constraint for the company. There are constraints
and benefits of internal and external impacts upon systems and processes are
discusses below;
Constraints and Benefits of Internal Factors
Currently in the internal factors, weaknesses of the company are too constraint
in the improvement of performance. The management need to remove these all
weaknesses within the company. Suppose the marketing aspect of the Mo's Meals is
something weak. In this case it is constraint to its systems and processes to gain
effective results in the market. Here another constraint is current market situations.
Nowadays the market competition is too high for the company. So, this is also a
negative impact on the business systems and processes of the company (Gleeson,
2018). In which the managing director of the company need to develop some business
strategies to perfectly handle these internal constraints.
In other hand the benefits are, the company is able to expand their business
operations in the new markets. Here is the management also motivate to develop their
business strategies on the basis of current threats. Another benefit for the company's
systems and processes is, these will become more effective than the current time,
because here is great opportunity for the company to employ digital marketing tools in
their marketing operations. These benefits of the eternal factors are also helpful for the
Mo's Meals to improve its performance.
Constraints and Benefits of External Factors
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The major constraints of the external factors are, here is the company
necessarily need to follow the all legal terms in their all systems and process.
Otherwise, it'll face issues related to court hearing. The management also need to focus
on avoid such activities within its business systems and processes which promoting the
environment pollution. In case the management not follow these laws and regulations,
then it'll loss their high goodwill in the market. High taxation is also constraint to the
company's systems and processes.
Impacts of external factors upon company's systems and processes are very
beneficial. Suppose the social factor are too good for the company, because people in
the United Kingdom are ready to pay any cost for buy quality products and services
(Organization Performance Improvement, 2018). In which this is benefit to the company,
because it is able to improve their meals quality on people's demand. There are impacts
of technological factors are also too beneficial to the Mo's Meals. The main reason
behind this statement is, with the help of technological factors it is able to improve their
all over sustainable performance in the market.
CONCLUSION
It can be concluded that there are various functions, systems and processes are
operating by the management of Mo's Meals. The major functions of the company are
production, packaging, delivery and logistics etc. These all are completely supervising
by the managing director and finance director in very proper manner. With the effective
systems and processes the company succeed in rise their profit in the last two years
and currently it still on their progressive path. The company need implement such
technological gadgets in their business operations which will help it in gain high
competitive advantage in the market. There are various external and internal factors are
also highly impacting to the business systems and processes of the Mo's Meals. In
these factors many of them too beneficial and rest are constraint to the company. The
management need to avoid all those things within operations which negatively impact to
its brand image. By developing such new and effective strategies within the systems
and processes the company is able to improve its sustainable performance in the
market.
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REFERENCES
Books and Journals
Anderson, D. L., 2019. Organization development: The process of leading
organizational change. SAGE Publications. Incorporated.
Baranchenko, Y., and et.al., 2019. Relationship between employability and turnover
intention: The moderating effects of organizational support and career
orientation. Journal of Management & Organization, pp.1-22.
El-Majali, B. A. W., 2016. Organizational Culture and Its Relationship with the
Organizational Climate in the Youth Higher Council from the Perspective of
Council Staff. Journal of Education and Practice. 7(8). pp.39-51.
Hage, G. ed., 2018. Organizational innovation. Routledge.
Hijal-Moghrabi, I., Sabharwal, M. and Berman, E. M., 2017. The importance of ethical
environment to organizational performance in employment at will states.
Administration & Society. 49(9). pp.1346-1374.
Huff, A. S., and et.al., 2016. A Conversation on Uncertainty in Managerial and
Organizational Cognition', Uncertainty and Strategic Decision Making.(pp. 1-
31). Emerald Group Publishing Limited.
Kifle, M., 2019. A Learning Oriented Approach for Organizational Development
Requirements. Ethiopian e-Journal for Research and Innovation Foresight (Ee-
JRIF). 6(1).
Lau, K. W., Lee, P. Y. and Chung, Y. Y., 2019. A collective organizational learning
model for organizational development. Leadership & Organization Development
Journal.
Mafimisebi, O. P., Obembe, D. and Aluko, O., 2020. Organization and product design
pairings: A review of product innovation capabilities, conceptualization, and
future directions. Strategic Change. 29(1). pp.13-24.
Rahim, M. A., 2017. Managing conflict in organizations. Routledge.
Tan, B. S., 2019. In search of the link between organizational culture and performance.
Leadership & Organization Development Journal.
Gleeson, P., 2018. Internal & External Factors That Affect an Organization.
Online
Organization Performance Improvement. 2018. [Online]. Available Through:
<https://www.businessmapping.com/blog/organization-performance-
improvement/>.
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