How Public Services are Delivered and How Communities Gain Access

Performance Evidence Record
Unit (s): Community and Organisations
Assignment 5 – How Public Services are delivered and How Communities Gain Access
Learner:
Use this form to record details of activities or evidence (tick as appropriate)
□ observed by your assessor
□ seen by witness
□ self reflective account
□ work products reviewed by your assessor.
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recording these. The person who observed/witnessed your activity must sign and date overleaf.
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Unit Assessment
Criteria Performance evidence
2.1
2.2
3.1
3.2
Search for some of the public services in your area and find out what kind of
services they offer.
Complete a written report of 300-500 words covering the following points:
 List the services provided by two public services
 For each of the two services, name three ways the service is different in
the UK from one of the countries in which your language is spoken. (For
example, if you speak Spanish and have chosen ‘Health’ you might name
three ways that the health provision in the UK differs from the health
provision in Spain).
 Name three different ways that the local community can access their
public services and explain how the community uses each one.
 Explain three difficulties that only Limited English Speakers might face if
they want to use the local public services’.

This assignment will meet the following criteria in the mandatory unit ‘Community
and Organisations’: Assessment Criteria 2.1, 2.2, 3.1 and 3.2.
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All the services that are aimed to deliver to all members and
individuals associated with the society. Education and health care are
ISL Performance Evidence Record v0.1
January 2017

among the two major public services catered to people.
Types of services provided by public service
All services catered on the name of public service are directly
allocated to the general people of society. Different types of services
catered by these specific public services identified can demonstrate in
following points.
Education: is among the most significant public service area. It
involves educational planning, development and implementation in
society. Government needs to make sure that education in country is
reaching at all level of society irrespective to any economic
background of an individual. Services like providing licences to
institutions so that they can start their own institution. Apart from this
government also provide free education service to all the needy people
in society who are economically unbalanced or challenged (Curtis and
et.al., 2017). Providing free education not only involve conducting
class room activities free of cost but also to provide necessary
resources that can favour such students to gain quality knowledge.
Government has also been involved in UK in allotting education loan
to students. This has motivated many students who were not
economically pleased to enrol for further studios.
Health care: is also among the major public service area. Under this
government cater services related to health care, pharmaceutical,
Health care sector of UK involve both private and public organisation
hold. Government also implement services like providing licences to
companies involve in business operations under health care sector
(Ellis and et.al., 2017). Along with the direct health care practices
other services related to equipment, research to transform the heath
care area of country also a part of service area under the sector.
Service differentiation
Education
In United Kingdom government has given more emphasis to

privatize the entire sector. Private educational institutions are more
active in United Kingdom than government hold institutions. Whereas
in Saudi Arabia government hold institutions are contributing
massively to provide quality education. (Knight and et.al., 2020) In
United Kingdom due to available of sufficient resources modern
methods or techniques like digital classrooms, online learning and
such practices are more active. Whereas, in Southy Arabia the focus is
more towards traditional class room teaching methods. Parents in
United Kingdom are stricter towards providing quality education to
children on the other hand parents in Saudi Arabia are not much
concerned towards quality education. Infrastructure in UK is also
advanced as compare to Saudi Arabia.
Health care
United Kingdom is more developed in respect to the health
care services all hospitals are more advanced and developed. Whereas,
in Saudi Arabia hospitals are still not well-structured based on the
current or future need and requirements. Heath care system of United
Kingdom is such advanced that almost every single disease can cure
successfully in the country. Approximately £46.2 billion turnover
health care sector is contributing in the overall economy of UK
(Lomer, 2018). The other side Saudi Arabia is not much advanced
which imposed peoples to access to traditional approaches like Yoga
and other physical exercises to cure the diseases. People in UK are
also more educated as compare to Saudi Arabia which motivate them
to keep themselves healthy. This difference in health awareness
between UK and Saudi Arabia also denote in the average life
expectancy ratio between both the countries. In UK on an average an
individual lives for approximately 81 years whereas, in Saudi Arabia
the age is 75 years (Martin and et.al., 2017).
Local community access to public services
Local community can become a part of public services in the
following ways. Direct access, public help line and internet are among
ISL Performance Evidence Record v0.1
January 2017