Project Design, Implementation, and Evaluation: A Comprehensive Guide

This report delves into the comprehensive process of project design, implementation, and evaluation, using a real-world case study of Bandcamp, a music platform seeking to enhance its customer experience and market reach. The report explores two potential projects: Chatbot Integration and Country Specific Services, focusing on the Chatbot Integration project. It outlines project specifications, identifies key factors influencing project selection, and details a comprehensive project plan using tools like Work Breakdown Structure (WBS) and Gantt charts. The report further examines resource allocation, project implementation, and evaluation techniques like PERT analysis. It concludes with recommendations for future improvements and analyzes the project's success in meeting its objectives.

Project Design Implementation
and Evaluation
Page 1

Table of Contents
INTRODUCTION...........................................................................................................................................4
TASK 1: TO BE ABLE TO FORMULATE THE PROJECT.....................................................................................5
A.C1.1 Formulate and record possible outline project specifications.....................................................5
A.C1.2 Identify the factors that contribute to the process of project selection.......................................7
A.C1.3 Produce a full specification for the agreed project not limited to, but in the lines of timescales,
the scale of operations, standards, resource implications, business data and so on for the given
project.....................................................................................................................................................8
A.C1.4 Produce an appropriate project plan for the agreed project using any suitable tool such as
Work Breakdown structure, Gantt chart and so on the Project-based plan..........................................10
LO2: BE ABLE TO IMPLEMENT THE PROJECT WITHIN AGREED PROCEDURES AND TO SPECIFICATION.....17
A.C2.1 Match relevant resources efficiently to the project from the given case study.........................17
A.C2.2 Undertake the proposed project in accordance with the agreed specification. Below list down
the plan and the milestones of the project...........................................................................................19
A.C2.3 Organize, analyze and interpret relevant outcomes for your project using a suitable recording
mechanism such as a periodic log book................................................................................................21
LO3: Evaluation of Project Outcomes........................................................................................................22
A.C3.1 With the Help of various Project Evaluation Techniques like PERT for the Evaluation of the
Project...................................................................................................................................................22
A.C3.2 Result Interpretation and Analysis over the Initial Project Specification....................................25
A.C3.3: Make suitable recommendations and justify areas for further consideration and future
improvement for the developed project. Consider the implication of how far your project has met its
outcomes...............................................................................................................................................27
LO4: Project Outcomes Presentation........................................................................................................28
A.C4.1 Produce a record of all stages of your project procedures and project development Used to
complete your project...........................................................................................................................28
A.C4.2 Use an agreed format and appropriate media to present the outcomes of all of your findings
professionally to an audience. You may choose to make an effective presentation as you deem fit.......32
CONCLUSION.............................................................................................................................................35
REFERENCES:.............................................................................................................................................36
Page 2

List of Figures
Figure 1: Business Data................................................................................................................................9
Figure 2: Chatbot Usage..............................................................................................................................9
Figure 3: WBS Structure............................................................................................................................10
Figure 4: Gantt Chart.................................................................................................................................14
Figure 5: Total Budget...............................................................................................................................14
Figure 6: Total Project Cost........................................................................................................................15
Figure 7: Cost Break Down........................................................................................................................15
Figure 8: Bar Graph for Costing.................................................................................................................15
Figure 9: Progress and Cost Graph............................................................................................................16
Figure 10: PERT..........................................................................................................................................16
Figure 11: Allocation of Resource..............................................................................................................18
Figure 12: Log Book...................................................................................................................................20
Figure 13: Work Allocation........................................................................................................................21
Figure 14: PERT Analysis Diagram..............................................................................................................25
Figure 15: Comparison Graph....................................................................................................................27
Figure 16: Gantt Chart for the Chatbot......................................................................................................32
Figure 17: Customer satisfaction rate........................................................................................................33
Figure 18: Feedback from user on Chatbot Effect.....................................................................................34
Figure 19: Satisfaction Rate.......................................................................................................................34
Figure 20: Workflow at the completion of project....................................................................................35
List of Tables
Table 1: Work Breakdown Structure and Scheduling of Project................................................................11
Table 2: PERT Analysis Table......................................................................................................................22
Table 3: Comparison Between Gantt Chart and PERT Analysis..................................................................25
Table 4: Scheduling of the Project phases.................................................................................................28
Page 3

INTRODUCTION
This report is for Bandcamp company that creates an interactive and effective platform for various
Genre of the Music Enthusiasts. They create an application that helps them in accessing all type of
online music and also allows the users to access the Live Streaming Music contents. The company was
founded after the launch of Apple iPod that is in 2002 in order to compete with the Apple iTunes. In the
beginning, the profit was less but after a Financial Year, the company gathered the attention from
various promoters that helped Bandcamp to establish much more profit and gather more Clientele in
Europe and Asia Region. A Survey is conducted that shows that Company last Financial Profit crosses
$250 Million. Bandcamp Vision is to become the most prestigious and Widely used Company in the field
of Music and Entertainment. Thus, this report is going to help the Organization in order to enhance the
performance of the product and the organization can achieve the Vision to become the best company to
sell the Entertainment Platform. This report is going to include the approaches to achieve the vision
along with multiple key features that could replace all the Current Tactics and Features of the Bandcamp
Organization.
Page 4

TASK 1: TO BE ABLE TO FORMULATE THE PROJECT
A.C1.1 Formulate and record possible outline project specifications
Bandcamp is a company that wants to enhance their clientele and increase their market reach by
improving the quality of the products and enhancing the performance of the various other products
offered. Using this the company wants to take the control of the market. For the better Clientele
gathering, the organization can use two projects or system within their organization that can help in
achieving that vision. The two System or Projects methodology that could be used by the Bandcamp are:
 Chatbot Integration within the Products
 Country Specific Services
Project Title: Chatbot Integration System
Definition: The Chatbot Integration System when integrated into the product of the Bandcamp can
enable the successful problem-solving method using which the Organization is going to able to help out
the customers and create a better solution. Using the Chatbot, the customer can send feedbacks for
their products and the company can get more recommendations using which they can build a better
product for the Customers. The main aim of using this System is that it is going to increase the
performance of the integrated system and can give solution for the queries made by the users.
Objectives: The Chatbot system that is being integrated into the system is going to achieve some
objective. These includes:
 Get the feedback upon the product from the users
 Create a better chat integration for the product using which the organization could enhance the
product
 The Chatbot will help in filtering out the smaller problems that could be answered effectively
using simple Chatbot
Risks Involved in this Project: In any project, there are several risks that need to be handled by the
organization. In Chatbot integration those risks are:
 The System can crash if there are too many problems
 The user might feel a little lag in answers due to complex structure of the Chatbot
 The Chatbot testing on various platform is needed
Constraints:
 This project must get completed within 45-60 days
 The total project cost is going to be $17,000 that includes Development, promotions,
maintenance, and cost of deployment.
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Successful Completion:
 When the Chatbot can answer the Frequently Asked Question without any external entity and
resolve the issue
 When Chatbot is able to handle large requests and direct them to a successful gateway for their
completion
Project Title: Country Specific Service
Definition: The main aim behind using this integration is to provide a region-specific data meaning all
the users will get the data that is legal in their countries such that they would not get banned for using
services and entertainment offered by the organization. This will enhance the customer belief and the
Government of the country could allow the products of the Bandcamp very easily.
Objectives: This service will help in creating a region-specific service to enable the user for getting much
more information and feeds according to the content that is region specific so that the user could get
better information and feeds.
 Feed according to the Region
 The user could get better information about the products
Risks Involved in this Project: In any project, there are several risks that need to be handled by the
organization. In Country Specific Service those risks are:
 The System can crash if there is too much load on the server from one region
 The Regions could get mixed up on the border regions and could lead to bad feeds
Constraints:
 This project must get completed within 90-130 days
 The total project cost is going to be $20,000 that includes Development, promotions,
maintenance, and cost of deployment.
Successful Completion:
On successful completion, the user will be able to get the popular and trending feeds according to their
regions with minimum efforts and without restrictions (Chapman, 1997).
Page 6

A.C1.2 Identify the factors that contribute to the process of project selection
Risks: The risk involved while implementing the Chatbot within the products of the organization will
cause damage to the products and loss for the organization image. So, must be certain measures that
need to be followed by the organization in order to create a better risk handling while Integrating
Chatbot in the Products. The Risk management must be implemented in order to get the better product
deployment and making reliable clientele.
Time Constraints: For development of any project the organization should keep a threshold time which
should be the limit in which the project must be developed. The timing constraints are going to impact
the performance of the Chatbot. The divided tasks within the Chatbot should have certain time limits
with a definite start point and ending point. Keeping the timing constraints in mind the entire project
should be developed within the limit and the tasks should be completed within that limit. This process is
going to further improve the product quality of the Bandcamp (Abashev et al., 2016).
Technical Factors: The tools used for development of the Chatbot product for the Bandcamp are the
technical factors. It is the most important factor that can affect the performance and image of company
over the entire Clientele. The tools for development must be of a high quality such that it reduces the
damage caused and improve the validations.
Financial Factor: for the Financial factors of the Organization following points can be studied:
 Development Cost: The cost of development should be low
 Product Components Performance: The Components should be able to perform in extreme
conditions to decrease the cost of maintenance (Sánchez-Algarra and Anguera-Argilaga, 2005).
Scope and Business Benefits: The scope of this product within the organization is going to add the
various benefits. The Scope is going to add certain features that are going to help in maintaining the
accuracy and help in improving the whole system performance of the entire system. There needs to be a
limit that could help in deciding how many users can access the Chatbot at the same time such that the
server does not hang up. This is going to create a better product that could be used in order to increase
the system reliability.
For Bandcamp company the Business Benefits that are being provided are written below:
 A 24x7 service should be provided to the customer in order to enhance the reliability of the
whole system.
 The system should be made such that it could represent the whole organization in the global
market
 The product should also increase the system quality such that the Bandcamp is reachable via
various Social Platforms and the users could be able to connect with more and more products
(Han, Lee and Kim, 2017).
Page 7

A.C1.3 Produce a full specification for the agreed project not limited to, but in the lines
of timescales, the scale of operations, standards, resource implications, business data
and so on for the given project.
Hardware Specification: For this product, development stage is going to use certain hardware
components. Among which there must be a Computer System to implement the code of the Chatbot for
the organization. Below are the Minimum requirements that are needed for the development for the
Chatbot.
 5th Generation Processors
 8 GB DDR4 RAM
 Ubuntu Operating System
The Software components that are needed for the development of this Chatbot are going to be:
 Framework for development of Chatbot
 Database to store the stopwords for the Chatbot
 To ensure its reliability the system should be developed for the increasing the compatibility
Duration: The duration of this project is going to be 45 to 60 days. The development of this project must
be completed within this time period. This will include the additional 15 days for testing of the Project.
Working: The project for developing the Chatbot includes various different types of methodology which
will help in developing the Chatbot within the given time duration. This working process is going to help
in completing the project within the scheduled time limit and a manager in the organization is going to
supervise the time duration of the project (Xu et al., 2012) .
Quality: The policies chosen for this project is going to be useful in increasing the project and its quality.
The quality of the products chosen is going to be decided at the beginning of the project. The Quality
assurance service of the system is going to be helpful in making a better system development plan such
that the Chatbot that is developed is going to have better reliability over the system (Joslin, 2015).
Resources: For the implementation of the Resources of the project, there should many different variants
of the Resources that could be used. All the Resources are dependent on the Chatbot that is being
developed. This step is going to find out all the resource required for the implementation of the
Chatbot. The resources selected must be able to fulfil the requirements of the assigning the resources of
the entire development. To prevent the misuse of the system there should be some legal agreements
(De Millo, 2005).
Page 8

Figure 1: Business Data
Figure 2: Chatbot Usage
Page 9

A.C1.4 Produce an appropriate project plan for the agreed project
using any suitable tool such as Work Breakdown structure, Gantt chart
and so on the Project-based plan.
For creating this, project the basic development cycle of this project, this stage is implemented in order
to calculate the whole process of this project and it is going to create an analysis model for the
scheduling the task on the basis of development. For project planning various tools are used, they are
Work Breakdown Structure and Gantt Chart.
Work Breakdown Structure
It is commonly known as WBS. It is a project analysis graph to schedule the project at the initial stage of
the project. It is widely used to create the structure for the Project Development. It is the phase that is
going to be created at the beginning of the project for the entire projects.
Figure 3: WBS Structure
Gantt Chart
It is the technique used to develop all the scheduling cycles of the tasks that are going to be used for the
Work Breakdown Structure. By using this technique, it is very easy to find out scheduling of all the tasks.
Using this it is easy to find all the resources needed, the process of evaluation, cost analysis for the
process of Gantt Chart. Gantt Chart provides an easy way to schedule all the tasks and manage the
allocated resources for them.
Page 10

Table 1: Work Breakdown Structure and Scheduling of Project
Task Name Duratio
n Start Finish Predecess
ors
Resource
Names Cost
% Work
Complet
e
Xtreme Chatbot 37 days Tue
6/5/18
Tue
7/17/18 $16,952.00 100%
Requirements 5 days Tue
6/5/18
Sun
6/10/18 $2,736.00 100%
gather Market
Requirement 1 day Tue
6/5/18
Tue
6/5/18 Developer $360.00 100%
Target Customer
analysis 2 days Wed
6/6/18
Thu
6/7/18 2 Marketing
Executive $1,600.00 100%
Points analysis 1 day Fri
6/8/18
Fri
6/8/18 3 Team Manager $400.00 100%
Solution Benefits
analysis 1 day Sun
6/10/18
Sun
6/10/18 4 Tester $376.00 100%
Spec 3 days Mon
6/11/18
Wed
6/13/18 $1,136.00 100%
Identify Feature 1 day Mon
6/11/18
Mon
6/11/18 5 Team Manager $400.00 100%
Identify
Functionality 1 day Tue
6/12/18
Tue
6/12/18 7 Developer $360.00 100%
Description along
with Collateral 1 day Wed
6/13/18
Wed
6/13/18 8 Tester $376.00 100%
Script 3 days Thu
6/14/18
Sun
6/17/18 $1,160.00 100%
Build
Conversational
Scripts
1 day Thu
6/14/18
Thu
6/14/18 9 Developer $360.00 100%
Build User
Interface 2 days Fri
6/15/18
Sun
6/17/18 11 Team Manager $800.00 100%
Architect 11 days Mon
6/18/18
Fri
6/29/18 $3,960.00 100%
Create
Engineering Design
for Bot
2 days Mon
6/18/18
Tue
6/19/18 12 Developer $720.00 100%
Create Front-end
components 2 days Wed
6/20/18
Thu
6/21/18 14 Developer $720.00 100%
Create Back-End
components 2 days Fri
6/22/18
Sun
6/24/18 15 Developer $720.00 100%
Development 3 days Mon
6/25/18
Wed
6/27/18 16 Developer $1,080.00 100%
Code for Bot 1 day Thu
6/28/18
Thu
6/28/18 17 Developer $360.00 100%
Page 11

Create
Messaging Interface
for unit Test
1 day Fri
6/29/18
Fri
6/29/18 18 Developer $360.00 100%
Test 4 days Sun
7/1/18
Wed
7/4/18 $1,504.00 100%
Testing in
Emulator 2 days Sun
7/1/18
Mon
7/2/18 19 Tester $752.00 100%
Check Access
Limitation 1 day Tue
7/3/18
Tue
7/3/18 21 Tester $376.00 100%
Quality
Assurance 1 day Wed
7/4/18
Wed
7/4/18 22 Tester $376.00 100%
Deploy 2 days Thu
7/5/18
Fri
7/6/18 $720.00 100%
Deployment in
Hosted Environment 1 day Thu
7/5/18
Thu
7/5/18 23 Developer $360.00 100%
Devops Support 1 day Fri
7/6/18
Fri
7/6/18 25 Developer $360.00 100%
Publish 2 days Sun
7/8/18
Mon
7/9/18 $1,600.00 100%
Send to Various
applications 1 day Sun
7/8/18
Sun
7/8/18 26 Marketing
Executive $800.00 100%
Descriptive
Elements 1 day Mon
7/9/18
Mon
7/9/18 28 Marketing
Executive $800.00 100%
Monitoring 3 days Tue
7/10/18
Thu
7/12/18 $2,208.00 100%
Ops Monitoring 1 day Tue
7/10/18
Tue
7/10/18 29 Tester,Developer $736.00 100%
Monitoring
Based on Actual
Conversational
Scripts
1 day Wed
7/11/18
Wed
7/11/18 31 Developer,
Tester $736.00 100%
Monitoring
Based on User
Conversation
1 day Thu
7/12/18
Thu
7/12/18 32 Tester,
Developer $736.00 100%
Promote 1 day Fri
7/13/18
Fri
7/13/18 $800.00 100%
Cross-Platform
Bot Store Promotion 1 day Fri
7/13/18
Fri
7/13/18 33 Marketing
Executive $800.00 100%
Analyze 3 days Sun
7/15/18
Tue
7/17/18 $1,128.00 100%
Performance
Analysis 1 day Sun
7/15/18
Sun
7/15/18 35 Tester $376.00 100%
Reliability 1 day Mon
7/16/18
Mon
7/16/18 37 Tester $376.00 100%
Analyzing 1 day Tue Tue 38 Tester $376.00 100%
Page 12

conversational
behaviour 7/17/18 7/17/18
Page 13

ID Task
Mode
Task Name Duration Start Finish Predecessors Resource Names
0 Xtreme Chatbot 37 days Tue 6/5/18 Tue 7/17/18
1 1 Requirements 5 days Tue 6/5/18 Sun 6/10/18
2 1.1 gather Market Requirement 1 day Tue 6/5/18 Tue 6/5/18 Developer
3 1.2 Target Customer analysis 2 days Wed 6/6/18 Thu 6/7/18 2 Marketing Executive
4 1.3 Points analysis 1 day Fri 6/8/18 Fri 6/8/18 3 Team Manager
5 1.4 Solution Benefits analysis 1 day Sun 6/10/18 Sun 6/10/18 4 Tester
6 2 Spec 3 days Mon 6/11/18 Wed 6/13/18
7 2.1 Identify Feature 1 day Mon 6/11/18 Mon 6/11/18 5 Team Manager
8 2.2 Identify Functionality 1 day Tue 6/12/18 Tue 6/12/18 7 Developer
9 2.3 Description along with Collateral 1 day Wed 6/13/18 Wed 6/13/18 8 Tester
10 3 Script 3 days Thu 6/14/18 Sun 6/17/18
11 3.1 Build Conversational Scripts 1 day Thu 6/14/18 Thu 6/14/18 9 Developer
12 3.2 Build User Interface 2 days Fri 6/15/18 Sun 6/17/18 11 Team Manager
13 4 Architect 11 days Mon 6/18/18 Fri 6/29/18
14 4.1 Create Engineering Design for Bot 2 days Mon 6/18/18 Tue 6/19/18 12 Developer
15 4.2 Create Front-end components 2 days Wed 6/20/18 Thu 6/21/18 14 Developer
16 4.3 Create Back-End components 2 days Fri 6/22/18 Sun 6/24/18 15 Developer
17 4.4 Development 3 days Mon 6/25/18 Wed 6/27/18 16 Developer
18 4.5 Code for Bot 1 day Thu 6/28/18 Thu 6/28/18 17 Developer
19 4.6 Create Messaging Interface for unit Test 1 day Fri 6/29/18 Fri 6/29/18 18 Developer
20 5 Test 4 days Sun 7/1/18 Wed 7/4/18
21 5.1 Testing in Emulator 2 days Sun 7/1/18 Mon 7/2/18 19 Tester
22 5.2 Check Access Limitation 1 day Tue 7/3/18 Tue 7/3/18 21 Tester
23 5.3 Quality Assurance 1 day Wed 7/4/18 Wed 7/4/18 22 Tester
24 6 Deploy 2 days Thu 7/5/18 Fri 7/6/18
25 6.1 Deployment in Hosted Environment 1 day Thu 7/5/18 Thu 7/5/18 23 Developer
26 6.2 Devops Support 1 day Fri 7/6/18 Fri 7/6/18 25 Developer
27 7 Publish 2 days Sun 7/8/18 Mon 7/9/18
28 7.1 Send to Various applications 1 day Sun 7/8/18 Sun 7/8/18 26 Marketing Executive
29 7.2 Descriptive Elements 1 day Mon 7/9/18 Mon 7/9/18 28 Marketing Executive
30 8 Monitoring 3 days Tue 7/10/18 Thu 7/12/18
31 8.1 Ops Monitoring 1 day Tue 7/10/18 Tue 7/10/18 29 Tester,Developer
32 8.2 Monitoring Based on Actual
Conversational Scripts
1 day Wed 7/11/18 Wed 7/11/18 31 Developer,Tester
33 8.3 Monitoring Based on User Conversation 1 day Thu 7/12/18 Thu 7/12/18 32 Tester,Developer
34 9 Promote 1 day Fri 7/13/18 Fri 7/13/18
35 9.1 Cross-Platform Bot Store Promotion 1 day Fri 7/13/18 Fri 7/13/18 33 Marketing Executive
36 10 Analyze 3 days Sun 7/15/18 Tue 7/17/18
37 10.1 Performance Analysis 1 day Sun 7/15/18 Sun 7/15/18 35 Tester
38 10.2 Reliability 1 day Mon 7/16/18 Mon 7/16/18 37 Tester
39 10.3 Analyzing conversational behavior 1 day Tue 7/17/18 Tue 7/17/18 38 Tester
Developer
Marketing Executive
Team Manager
Tester
Team Manager
Developer
Tester
Developer
Team Manager
Developer
Developer
Developer
Developer
Developer
Developer
Tester
Tester
Tester
Developer
Developer
Marketing Executive
Marketing Executive
Tester,Developer
Developer,Tester
Tester,Developer
Marketing Executive
Tester
Tester
Tester
Jun Jul Aug Sep
Qtr 2, 2018 Qtr 3, 2018
Figure 4: Gantt Chart
Chatbot Budget sheet:
Figure 5: Total Budget
Page 14

Figure 6: Total Project Cost
Figure 7: Cost Break Down
Figure 8: Bar Graph for Costing
Page 15

Figure 9: Progress and Cost Graph
Figure 10: PERT
Page 16

LO2: BE ABLE TO IMPLEMENT THE PROJECT WITHIN AGREED
PROCEDURES AND TO SPECIFICATION
A.C2.1 Match relevant resources efficiently to the project from the given case study
Resources: For any project, the most important is the resource allocation part. The development of this
project is going to include various different type of resources that are needed to be allocated for the
working. In above section, the process flow of overall development is defined and it is going to be
helpful in deciding the above resources and then find a proper and most effective execution plan for it.
For the project development, it is highly advised in order to develop the project. For the better
performance of Chatbot different types of resources are used. The main resource in this is going to be
Team Manager as the team manager is responsible for the whole management of the project (Holland,
Young and Hamilton, 2005). The factors that are affecting the resource related to the development of
the Chatbot are:
 Requirement analysis
 Specification Analysis
 Script Design
 Architect
 Test
 Deploy
 Publish
 Monitoring
 Promote
 Analyse the project
Page 17

Figure 11: Allocation of Resource
Page 18

A.C2.2 Undertake the proposed project in accordance with the agreed specification.
Below list down the plan and the milestones of the project.
The Requirement for the Chatbot organization: The requirement needed for the development of the
Chatbot integration system as it gives better management plan for the organization and it could help in
making the making the organization much more efficient and reliable in terms of reach and customer
satisfaction is going to increase. Using Chatbot the customer can perform live chatting over the internet
and could get the result easily.
Project Prototype: For the project development there are going to be some kind of prototype that has
to be developed to find out the better analysis over the Chatbot. Further, using the prototype the
organization can get the idea about what is going to be helpful for the project.
Project plan and Lifecycle Selection for this project: For this project development there is going to be
an effective and systematic development life cycle as it will make the project development easy and can
help in managing the flow of development within the entire allocated resources.
Appropriate Team Selection: For the development, a team is needed. A Project Manager is going to
supervise this Development task along with many other team members. The Project Manager is going to
select the appropriate team and distribute the work to them accordingly.
Appropriate Language Selection: During the development of Chatbot when the scripting phase comes
the Project Manager has to decide with the developers about the language that is going to be used for
the development. So, a specific language is going to be chosen for the project development.
Chatbot Interface: After the selection of the Chatbot Language, the interface of the Chatbot is going to
be developed in order to make the Chatbot more user-friendly. This means the Chatbot is going to be
tested for various kind of platforms using which the Chatbot is going to be enhanced.
The Chatbot is going to be tested after final development to ensure its easy to use
 The Chatbot is going to be integrated within the products of Bandcamp
 A chatbot is going to be developed with the help of project planning phases
 The Chatbot is going to have a documentation for the better understanding
Page 19

Figure 12: Log Book
Page 20

Figure 13: Work Allocation
Page 21

A.C2.3 Organize, analyze and interpret relevant outcomes for your
project using a suitable recording mechanism such as a periodic log
book
For the analysis of the better outcomes of this project lot of points are made that is going to ensure that
the better and desired outcome that is going to be relevant to the project. Some points include:
Project Understanding: For a proper development of this project the Project Manager and the
Development team must have the coordination between them as if they lack conversation the Chatbot
that is being developed is going to face lot more difficulties in development phase.
Stakeholder Analysis: For any Project development there should be various stakeholders that affect the
project somehow. The Stakeholders could be an external entity or Internal Entity. Failure of project or
Success of the Project is among one of them.
The outcome of Chatbot: After the successful Development of the project a testing phase is going to be
conducted after that the project could be completed successfully.
Project Scope: The scope of this project is very vast as this project is being made for the Bandcamp
organization in order to develop a Chatbot that can take user queries and help in giving a better solution
to their problems. The User could ask various different types of queries that could help in deciding what
are user needs and the products could be developed as such.
Page 22

LO3: Evaluation of Project Outcomes
A.C3.1 With the Help of various Project Evaluation Techniques like
PERT for the Evaluation of the Project
For any project, main stage is to evaluate the project this is going to give developers a chance in order to
create an analysis over the certain project to understand the working. Further, Project Evaluation is
going to help in evaluating the project using various approaches that are present for the analysis this
includes Gantt Chart, PERT analysis or CPM. All of the techniques uses various types of formula in order
to evaluate the work for the better implementation and tracing of the project. Chatbot is developed for
the Bandcamp organization and on that project an Evaluation report is made.
Table 2: PERT Analysis Table
Task Name Duratio
n Start Finish Predecess
ors
Resource
Names Cost
% Work
Complet
e
Xtreme Chatbot 37 days Tue
6/5/18
Tue
7/17/18 $16,952.00 100%
Requirements 5 days Tue
6/5/18
Sun
6/10/18 $2,736.00 100%
gather Market
Requirement 1 day Tue
6/5/18
Tue
6/5/18 Developer $360.00 100%
Target Customer
analysis 2 days Wed
6/6/18
Thu
6/7/18 2 Marketing
Executive $1,600.00 100%
Points analysis 1 day Fri
6/8/18
Fri
6/8/18 3 Team Manager $400.00 100%
Solution Benefits
analysis 1 day Sun
6/10/18
Sun
6/10/18 4 Tester $376.00 100%
Spec 3 days Mon
6/11/18
Wed
6/13/18 $1,136.00 100%
Identify Feature 1 day Mon
6/11/18
Mon
6/11/18 5 Team Manager $400.00 100%
Identify
Functionality 1 day Tue
6/12/18
Tue
6/12/18 7 Developer $360.00 100%
Description along
with Collateral 1 day Wed
6/13/18
Wed
6/13/18 8 Tester $376.00 100%
Script 3 days Thu
6/14/18
Sun
6/17/18 $1,160.00 100%
Build
Conversational
Scripts
1 day Thu
6/14/18
Thu
6/14/18 9 Developer $360.00 100%
Build User
Interface 2 days Fri
6/15/18
Sun
6/17/18 11 Team Manager $800.00 100%
Architect 11 days Mon
6/18/18
Fri
6/29/18 $3,960.00 100%
Page 23

Create
Engineering Design
for Bot
2 days Mon
6/18/18
Tue
6/19/18 12 Developer $720.00 100%
Create Front-end
components 2 days Wed
6/20/18
Thu
6/21/18 14 Developer $720.00 100%
Create Back-End
components 2 days Fri
6/22/18
Sun
6/24/18 15 Developer $720.00 100%
Development 3 days Mon
6/25/18
Wed
6/27/18 16 Developer $1,080.00 100%
Code for Bot 1 day Thu
6/28/18
Thu
6/28/18 17 Developer $360.00 100%
Create
Messaging Interface
for unit Test
1 day Fri
6/29/18
Fri
6/29/18 18 Developer $360.00 100%
Test 4 days Sun
7/1/18
Wed
7/4/18 $1,504.00 100%
Testing in
Emulator 2 days Sun
7/1/18
Mon
7/2/18 19 Tester $752.00 100%
Check Access
Limitation 1 day Tue
7/3/18
Tue
7/3/18 21 Tester $376.00 100%
Quality
Assurance 1 day Wed
7/4/18
Wed
7/4/18 22 Tester $376.00 100%
Deploy 2 days Thu
7/5/18
Fri
7/6/18 $720.00 100%
Deployment in
Hosted Environment 1 day Thu
7/5/18
Thu
7/5/18 23 Developer $360.00 100%
Devops Support 1 day Fri
7/6/18
Fri
7/6/18 25 Developer $360.00 100%
Publish 2 days Sun
7/8/18
Mon
7/9/18 $1,600.00 100%
Send to Various
applications 1 day Sun
7/8/18
Sun
7/8/18 26 Marketing
Executive $800.00 100%
Descriptive
Elements 1 day Mon
7/9/18
Mon
7/9/18 28 Marketing
Executive $800.00 100%
Monitoring 3 days Tue
7/10/18
Thu
7/12/18 $2,208.00 100%
Ops Monitoring 1 day Tue
7/10/18
Tue
7/10/18 29 Tester,Developer $736.00 100%
Monitoring
Based on Actual
Conversational
Scripts
1 day Wed
7/11/18
Wed
7/11/18 31 Developer,
Tester $736.00 100%
Monitoring
Based on User
Conversation
1 day Thu
7/12/18
Thu
7/12/18 32 Tester,
Developer $736.00 100%
Page 24

Promote 1 day Fri
7/13/18
Fri
7/13/18 $800.00 100%
Cross-Platform
Bot Store Promotion 1 day Fri
7/13/18
Fri
7/13/18 33 Marketing
Executive $800.00 100%
Analyze 3 days Sun
7/15/18
Tue
7/17/18 $1,128.00 100%
Performance
Analysis 1 day Sun
7/15/18
Sun
7/15/18 35 Tester $376.00 100%
Reliability 1 day Mon
7/16/18
Mon
7/16/18 37 Tester $376.00 100%
Analyzing
conversational
behaviour
1 day Tue
7/17/18
Tue
7/17/18 38 Tester $376.00 100%
Figure 14: PERT Analysis Diagram
Table 2 shows the PERT analysis and the means by which the Evaluation of the project has been done.
Figure 14 shows the Development Process Flow of the Project. The Project is Chatbot that is Developed
for the Bandcamp organization.
Page 25

A.C3.2 Result Interpretation and Analysis over the Initial Project
Specification
The aim of this report is to develop a product for the integration within the Bandcamp organization
products for the better performance of the organizational structure. Project analysis and the project
completion is going to be evaluated by using various techniques but the techniques that are used in the
analysis are Gantt Chart and PERT Analysis. In Gantt Chart, the scheduling of the tasks has been done in
order to show an appropriate scheduling of the tasks. The Gantt Chat then assign the resources to the
project according to the scheduling basis. Whereas PERT analysis is a scheduling process that schedule
the task within the different variation of time. The variation of time shows the resultant time that is
needed for the completion of the entire project. For Bandcamp, both the approaches are used in order
to develop Chatbot integration with the products of the Bandcamp. It is going to help the organization in
making reliable products and could lead to a better analysis of the customers’ issues.
Table 3: Comparison Between Gantt Chart and PERT Analysis
S.no Task Name Gantt Chart PERT
1 Requirements 4 Days 4 Days
1.2 gather Market Requirement 1 day 1 Day
1.3 Target Customer analysis 1 day 1 Day
1.4 Points analysis 1 day 1 Day
1.5 Solution Benefits analysis 1 day 1 Day
2 Spec 3 days 3 days
2.1 Identify Feature 1 day 1 Day
2.2 Identify Functionality 1 day 1 Day
2.3 Description along with
Collateral
1 day 1 Day
3 Script 2 Days Days
3.1 Build Conversational Scripts 1 day 1 Day
3.2 Build User Interface 1 day 1 Day
4 Architect 3 days 3 days
4.1 Create Engineering Design
for Bot
1 day 1 Day
4.2 Create Front-end
components
1 day 1 Day
4.3 Create Back-End
components
1 day 1 Day
5 Development 2 Day 2 Day
5.1 Code for Bot 1 day 1 Day
5.2 Create Messaging Interface
for unit Test
1 day 1 Day
6 Test 3 days 3 days
6.1 Testing in Emulator 1 day 1 Day
Page 26

6.2 Check Access Limitation 1 day 1 Day
6.3 Quality Assurance 1 day 1 Day
7 Deploy 2 Day 2 Day
7.1 Deployment in Hosted
Environment
1 day 1 Day
7.2 Devops Support 1 day 1 Day
8 Publish 2 Day 2 Day
8.1 Send to Various applications 1 day 1 Day
8.2 Descriptive Elements 1 day 1 Day
9 Monitoring 3 days 3 days
9.1 Ops Monitoring 1 day 1 Day
9.2 Monitoring Based on Actual
Conversational Scripts
1 day 1 Day
9.3 Monitoring Based on User
Conversation
1 day 1 Day
10 Promote 1 Day 1 Day
10.1 Cross-Platform Bot Store
Promotion
1 day 1 Day
11 Analyze 3 days 3 days
11.1 Performance Analysis 1 day 1 Day
11.2 Reliability 1 day 1 Day
11.3 Analyzing conversational
behavior
1 day 1 Day
Requirements
Points analysis
Identify Feature
Script
Architect
Create Back-End components
Create Messaging Interface for unit Test
Check Access Limitation
Deployment in Hosted Environment
Send to Various applications
Ops Monitoring
Promote
Performance Analysis
0 1 2 3 4 5 6 7
Gantt Chart Vs PERT
Gantt Chart PERT
Figure 15: Comparison Graph
Page 27

A.C3.3: Make suitable recommendations and justify areas for further
consideration and future improvement for the developed project.
Consider the implication of how far your project has met its outcomes.
For the better development of the Chatbot, after completion of the project there are several
improvements that are made according to the recommendation given as it will improve the profitability
of the Bandcamp Organization.
Cost verification and Profit Generated: Cost is the most crucial factor in any project. In this project, at
initial Stage a cost is defined for the creation of the Chatbot. At the analysis phase in development there
are various tools that are going to consume more cost and as a result costing of the project might be
higher. This step is also going to analyse all those critical tasks where cost and resources required is
going to be more.
Analysis of Gaps: This phase is going to analyse the expected outcome by the organization with the
actual outcome decided at the beginning of the project. This analysis phase is most important as it is
going to help in deciding the level of improvement that is needed in the project.
Quality Check: This project is very important for the Bandcamp organization as it is going to help the
organization in attaining more clientele and achieving the level of Satisfaction in customers. For this
various Quality Check processes must be implemented over the product that is being developed for
Bandcamp.
Recommendation:
 At the end of every chat the Chatbot must provide the Feedback window, it will allow the user
to give the recommendations for improving the bot.
 The Chatbot keep on updating itself meaning the data is stored from various users and it is going
to learn itself using the conventional theorems.
 After each update the developers must provide new features and remove the bugs the product
previously has.
By following the above recommendations, the organization could achieve better solutions for the
Chatbot and could attain more profit.
Page 28

LO4: Project Outcomes Presentation
A.C4.1 Produce a record of all stages of your project procedures and
project development Used to complete your project
For any project there are various method of development plan available, for this Chatbot creating for
the Bandcamp the stage in which the project is developed is defined below:
Finding the Project for Implementation: It is the initial stage of any project as this stage helps in
deciding the project based on various option available at present and chose the best project that can
influence the Business of the Bandcamp organization. After the critical analysis the best project that is
chosen is going to be Chatbot integration with in the various products of the Bandcamp.
Project Planning: This stage is the stage at which the initial analysis of the project begins meaning the
working over the project is initiated in this phase. During the analysis this project is going to indulge the
profitability for the Bandcamp organization. In this phase, requirements are also found out.
Project Requirement Analysis: During this stage a proper requirement analysis is done that includes the
requirement of the resources along with the requirements of the developer for the organizational
aspects. This stage also finds out the resources needed by each stakeholders along with proper
scheduling of the tasks.
Project Implementation: it is very crucial stage as it is going to implement the planning within the
implementation. In this the Project is developed meaning the development stage starts.
Project Evaluation: After the completion of this project the development team is going to evaluate the
project developed using various analysis tools. This is going to help in enhancing the project in better
manner and the Bandcamp organization can get much more profit using this Evaluation project. Further,
the expected and actual Project is compared and process is then done accordingly.
Table 4: Scheduling of the Project phases
Task Name Duratio
n Start Finish Predecess
ors
Resource
Names Cost
% Work
Complet
e
Xtreme Chatbot 37 days Tue
6/5/18
Tue
7/17/18 $16,952.00 100%
Requirements 5 days Tue
6/5/18
Sun
6/10/18 $2,736.00 100%
gather Market
Requirement 1 day Tue
6/5/18
Tue
6/5/18 Developer $360.00 100%
Target Customer
analysis 2 days Wed
6/6/18
Thu
6/7/18 2 Marketing
Executive $1,600.00 100%
Points analysis 1 day Fri
6/8/18
Fri
6/8/18 3 Team Manager $400.00 100%
Solution Benefits
analysis 1 day Sun
6/10/18
Sun
6/10/18 4 Tester $376.00 100%
Page 29

Spec 3 days Mon
6/11/18
Wed
6/13/18 $1,136.00 100%
Identify Feature 1 day Mon
6/11/18
Mon
6/11/18 5 Team Manager $400.00 100%
Identify
Functionality 1 day Tue
6/12/18
Tue
6/12/18 7 Developer $360.00 100%
Description along
with Collateral 1 day Wed
6/13/18
Wed
6/13/18 8 Tester $376.00 100%
Script 3 days Thu
6/14/18
Sun
6/17/18 $1,160.00 100%
Build
Conversational
Scripts
1 day Thu
6/14/18
Thu
6/14/18 9 Developer $360.00 100%
Build User
Interface 2 days Fri
6/15/18
Sun
6/17/18 11 Team Manager $800.00 100%
Architect 11 days Mon
6/18/18
Fri
6/29/18 $3,960.00 100%
Create
Engineering Design
for Bot
2 days Mon
6/18/18
Tue
6/19/18 12 Developer $720.00 100%
Create Front-end
components 2 days Wed
6/20/18
Thu
6/21/18 14 Developer $720.00 100%
Create Back-End
components 2 days Fri
6/22/18
Sun
6/24/18 15 Developer $720.00 100%
Development 3 days Mon
6/25/18
Wed
6/27/18 16 Developer $1,080.00 100%
Code for Bot 1 day Thu
6/28/18
Thu
6/28/18 17 Developer $360.00 100%
Create
Messaging Interface
for unit Test
1 day Fri
6/29/18
Fri
6/29/18 18 Developer $360.00 100%
Test 4 days Sun
7/1/18
Wed
7/4/18 $1,504.00 100%
Testing in
Emulator 2 days Sun
7/1/18
Mon
7/2/18 19 Tester $752.00 100%
Check Access
Limitation 1 day Tue
7/3/18
Tue
7/3/18 21 Tester $376.00 100%
Quality
Assurance 1 day Wed
7/4/18
Wed
7/4/18 22 Tester $376.00 100%
Deploy 2 days Thu
7/5/18
Fri
7/6/18 $720.00 100%
Deployment in
Hosted Environment 1 day Thu
7/5/18
Thu
7/5/18 23 Developer $360.00 100%
Devops Support 1 day Fri
7/6/18
Fri
7/6/18 25 Developer $360.00 100%
Page 30

Publish 2 days Sun
7/8/18
Mon
7/9/18 $1,600.00 100%
Send to Various
applications 1 day Sun
7/8/18
Sun
7/8/18 26 Marketing
Executive $800.00 100%
Descriptive
Elements 1 day Mon
7/9/18
Mon
7/9/18 28 Marketing
Executive $800.00 100%
Monitoring 3 days Tue
7/10/18
Thu
7/12/18 $2,208.00 100%
Ops Monitoring 1 day Tue
7/10/18
Tue
7/10/18 29 Tester,Developer $736.00 100%
Monitoring
Based on Actual
Conversational
Scripts
1 day Wed
7/11/18
Wed
7/11/18 31 Developer,
Tester $736.00 100%
Monitoring
Based on User
Conversation
1 day Thu
7/12/18
Thu
7/12/18 32 Tester,
Developer $736.00 100%
Promote 1 day Fri
7/13/18
Fri
7/13/18 $800.00 100%
Cross-Platform
Bot Store Promotion 1 day Fri
7/13/18
Fri
7/13/18 33 Marketing
Executive $800.00 100%
Analyze 3 days Sun
7/15/18
Tue
7/17/18 $1,128.00 100%
Performance
Analysis 1 day Sun
7/15/18
Sun
7/15/18 35 Tester $376.00 100%
Reliability 1 day Mon
7/16/18
Mon
7/16/18 37 Tester $376.00 100%
Analyzing
conversational
behaviour
1 day Tue
7/17/18
Tue
7/17/18 38 Tester $376.00 100%
Page 31

ID Task
Mode
Task Name Duration Start Finish Predecessors Resource Names
0 Xtreme Chatbot 37 days Tue 6/5/18 Tue 7/17/18
1 1 Requirements 5 days Tue 6/5/18 Sun 6/10/18
2 1.1 gather Market Requirement 1 day Tue 6/5/18 Tue 6/5/18 Developer
3 1.2 Target Customer analysis 2 days Wed 6/6/18 Thu 6/7/18 2 Marketing Executive
4 1.3 Points analysis 1 day Fri 6/8/18 Fri 6/8/18 3 Team Manager
5 1.4 Solution Benefits analysis 1 day Sun 6/10/18 Sun 6/10/18 4 Tester
6 2 Spec 3 days Mon 6/11/18 Wed 6/13/18
7 2.1 Identify Feature 1 day Mon 6/11/18 Mon 6/11/18 5 Team Manager
8 2.2 Identify Functionality 1 day Tue 6/12/18 Tue 6/12/18 7 Developer
9 2.3 Description along with Collateral 1 day Wed 6/13/18 Wed 6/13/18 8 Tester
10 3 Script 3 days Thu 6/14/18 Sun 6/17/18
11 3.1 Build Conversational Scripts 1 day Thu 6/14/18 Thu 6/14/18 9 Developer
12 3.2 Build User Interface 2 days Fri 6/15/18 Sun 6/17/18 11 Team Manager
13 4 Architect 11 days Mon 6/18/18 Fri 6/29/18
14 4.1 Create Engineering Design for Bot 2 days Mon 6/18/18 Tue 6/19/18 12 Developer
15 4.2 Create Front-end components 2 days Wed 6/20/18 Thu 6/21/18 14 Developer
16 4.3 Create Back-End components 2 days Fri 6/22/18 Sun 6/24/18 15 Developer
17 4.4 Development 3 days Mon 6/25/18 Wed 6/27/18 16 Developer
18 4.5 Code for Bot 1 day Thu 6/28/18 Thu 6/28/18 17 Developer
19 4.6 Create Messaging Interface for unit Test 1 day Fri 6/29/18 Fri 6/29/18 18 Developer
20 5 Test 4 days Sun 7/1/18 Wed 7/4/18
21 5.1 Testing in Emulator 2 days Sun 7/1/18 Mon 7/2/18 19 Tester
22 5.2 Check Access Limitation 1 day Tue 7/3/18 Tue 7/3/18 21 Tester
23 5.3 Quality Assurance 1 day Wed 7/4/18 Wed 7/4/18 22 Tester
24 6 Deploy 2 days Thu 7/5/18 Fri 7/6/18
25 6.1 Deployment in Hosted Environment 1 day Thu 7/5/18 Thu 7/5/18 23 Developer
26 6.2 Devops Support 1 day Fri 7/6/18 Fri 7/6/18 25 Developer
27 7 Publish 2 days Sun 7/8/18 Mon 7/9/18
28 7.1 Send to Various applications 1 day Sun 7/8/18 Sun 7/8/18 26 Marketing Executive
29 7.2 Descriptive Elements 1 day Mon 7/9/18 Mon 7/9/18 28 Marketing Executive
30 8 Monitoring 3 days Tue 7/10/18 Thu 7/12/18
31 8.1 Ops Monitoring 1 day Tue 7/10/18 Tue 7/10/18 29 Tester,Developer
32 8.2 Monitoring Based on Actual
Conversational Scripts
1 day Wed 7/11/18 Wed 7/11/18 31 Developer,Tester
33 8.3 Monitoring Based on User Conversation 1 day Thu 7/12/18 Thu 7/12/18 32 Tester,Developer
34 9 Promote 1 day Fri 7/13/18 Fri 7/13/18
35 9.1 Cross-Platform Bot Store Promotion 1 day Fri 7/13/18 Fri 7/13/18 33 Marketing Executive
36 10 Analyze 3 days Sun 7/15/18 Tue 7/17/18
37 10.1 Performance Analysis 1 day Sun 7/15/18 Sun 7/15/18 35 Tester
38 10.2 Reliability 1 day Mon 7/16/18 Mon 7/16/18 37 Tester
39 10.3 Analyzing conversational behavior 1 day Tue 7/17/18 Tue 7/17/18 38 Tester
Developer
Marketing Executive
Team Manager
Tester
Team Manager
Developer
Tester
Developer
Team Manager
Developer
Developer
Developer
Developer
Developer
Developer
Tester
Tester
Tester
Developer
Developer
Marketing Executive
Marketing Executive
Tester,Developer
Developer,Tester
Tester,Developer
Marketing Executive
Tester
Tester
Tester
Jun Jul Aug Sep
Qtr 2, 2018 Qtr 3, 2018
Figure 16: Gantt Chart for the Chatbot
Page 32

A.C4.2 Use an agreed format and appropriate media to
present the outcomes of all of your findings professionally
to an audience. You may choose to make an effective
presentation as you deem fit
The Bandcamp is going to develop a Chatbot using which they could help the customer in better way.
For the fulfilment of this project the user requirements are analyzed and according to that the
Developer will change the entire product for the better usage of the system. Figure 13 shows the effect
of the Chabot over various clientele over the period of time.
Comparison Between Satisfied and Unsatisfied customers:
Customer Before Chatbot Use Customer After Chatbot Use
0
200
400
600
800
1000
1200
Satisfied Versus Unsatisfied Customers
Satisfied Unstisfied
Figure 17: Customer satisfaction rate
Page 33

User Feedbacks:
Before After
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Chatbot Feedback Graph
Figure 18: Feedback from user on Chatbot Effect
Rate of User Satisfaction:
Rate of Sati sfacti on
Excellent Good Average Poor Very Poor
Figure 19: Satisfaction Rate
The Above charts shows the status of Chatbot among various Customers.
So, it could be concluded that by development of this Chatbot the users will feel much more helped as
the Chatbot is going to filter out most of the problems at initial levels and give them the answers as
expected (Frijns et al, 2017).
Page 34

1 2 3 4 5
0
50
100
150
200
250
300
225
175
200
221
246
49 40 58 49 58
WorkFlow
Actual Work Work Remaining
Figure 20: Workflow at the completion of project
Page 35

CONCLUSION
This report is addressed to the Bandcamp organization, it is about the Chatbot integration within their
products and how the Bandcamp can use Chatbot for their own clientele increasing and profit gain.
Initially for profit gain there are two method presented a) Chatbot Integration and b) Country Specific
Content. From them Chatbot is integrated with the products of the Bandcamp organization. Chatbot
integration is going to help in making a better organization profitability and expansion among other
regions. The analysis over the Chatbot is done by using two techniques Gantt Chart and the PERT
Analysis. Those analysis report are also shown with the help of Diagrams and various Charts.
Page 36

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Frijns, P., Van Leeuwen, F. and Bierwolf, R., 2017, June. Project management-a more balanced approach.
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De Millo, A. (2005). Risk management strategy: A practical guide for risk awareness and its cause and
effect on project deployment. Journal of Digital Asset Management, 1(2), pp.88-95.
Sánchez-Algarra, P. and Anguera-Argilaga, M. (2005). Time Management in the Cost Evaluation of
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