Project Plan for Gourmet Online

This document is a project plan for Gourmet Online, an online platform for Whitley's Gourmet Food. It includes information about the project background, objectives, value statement, stakeholders, scope, task list, project budget, project time estimate, quality management process, risk management process, communications strategy, project control structure, and change control procedure.

32541 Project Management – Assignment 2
Whitley’s Gourmet Food
“Gourmet Online”
Project Plan
Prepared By: [Student Id & Full Name]
[Student Id & Full Name]
[Student Id & Full Name]
Project Managers
© Alan Sixsmith 2020

Project Plan Gourmet Online
Table of Contents
DOCUMENT PURPOSE_______________________________________________3
PROJECT BACKGROUND_____________________________________________3
OBJECTIVES_________________________________________________________3
VALUE STATEMENT_________________________________________________3
STAKEHOLDERS____________________________________________________3
SCOPE______________________________________________________________3
TASK LIST__________________________________________________________4
PROJECT BUDGET___________________________________________________4
PROJECT TIME ESTIMATE____________________________________________4
QUALITY MANAGEMENT PROCESS___________________________________4
RISK MANAGEMENT PROCESS_______________________________________4
COMMUNICATIONS STRATEGY______________________________________5
PROJECT CONTROL STRUCTURE_____________________________________5
CHANGE CONTROL PROCEDURE____________________________________5
IMPLEMENTATION STRATEGY_______________________________________5
RECOMMENDATION(S) AND APPROVALS____________________________5
[Please ensure the Table of Contents is updated to reflect the final headings and
page numbers in your Project Plan]

Project Plan Gourmet Online
Document Purpose
[The document purpose is about the purpose of the project plan. It is not an
introduction to the project plan contents]
Project Background
[The project background is about why the company is undertaking the project
not background to the company. It should also cover, at a high-level, what the
project is about?]
Objectives
[This could be goals / objectives / aims of the project? So this section is about what
the company believeswill achieve or aims to achieve from undertaking this
project.]
Value Statement
[What is the Value proposition for the project? The Value Statement must be
written as a clear statement and must:
 be Measurable (that is have a metric);
 Provide value;
 be able to be Agreed on, and
 be Verifiable at some point in time after the project is completed - that is,
have a timeframe]
Stakeholders
[Document the project stakeholders with the appropriate level of detail. The
stakeholders should be presented in a table. All stakeholders require a name
(first and last name), stakeholder position and consistent contact details
which should be consistent across all stakeholders where applicable.
Please note: Donot include the project team or the company’s customers as
stakeholders.]
Scope
[Document the Project’s Product-Oriented Scope.This is the In-Scope items which
are to be product-oriented only. Do not include any project-oriented scope
items.]

Project Plan Gourmet Online
Task List
[Present you task list in the following format. It is envisaged you will have roughly
120 - 150 tasks and that about 25% of these tasks will have a deliverable
Please note: The task list presents the scope item and its lowest level tasks only.
There is no need to show the intermediate levelseg., if the lowest level task is
at level 5 then you do not need to show the level 3 and level 4 items]
Scope Item:
Task Name Deliverable
[Repeat this table for eachscope item]
Project Budget
[Document the budget and its breakdown. Copy the budget table from the Case
Study and allocate the entire $8 million to the budget components. Please note:
 Your group may decide to add more components to the budget but you
must remain within the budget the budget given.
 You must spend the entire$8 million
 When allocating the budget use rounded figures, for example use a
minimum multiple of $25,00 or $50,000
 Your group does not need tojustify the budget
Project Time Estimate
[Document and justify the Project’s Time Estimate]
Quality Management Process
The quality management process is the process which the company undertakes to
maintain the right quality for their services or item offer. The company Gourmet Food
has the plan to establish a strong technological platform for their customers so that the
customers who could not find the product at retail stores can brought it through the
online platform. The company can set the standards for the online platform for
example, the delivery services they would going to provide to the customers, the
services related to post purchase, the customer services, the safe and secure software
which the company would use so that the customer can make their easy and secure
payments and so on (Hoda and Murugesan, 2016). The quality management process
would help the company in overlooking to their change in easy implementation

Project Plan Gourmet Online
without any compromise in their quality. The factors for which the company will
insure the quality are:
Customer experience: The company would put major focus upon the experience
delivered to their customers. Making the customers happy and satisfied is the main
objective of any organisation, if the customers are happy they would make the
purchase again. Gourmet Food would insure that online services should not hamper the
experience of their customer.
Efficient Processing: The Company seeks its focus also at cost saving through the
application of better and advanced resources so that their operational activities would
not get hamper. Gourmet Food has taken care that their organisational activities must
run as good as earlier even at the online platform, therefore for this they need to
monitor their quality for order entry, online payments, online displaying of item and so
on.
Inventory system: As the organisation has planned to expand their business through
online platform they need to take care for their inventory too. They have to maintain
the level of their inventory in such a way that it fulfils the upcoming demand for the
product (Meredith, Shafer, and Ma Jr, 2017). To succeed this the company has to
maintain a advance inventory management in which they have the full account for their
stocks, finished and semi finished goods.
The quality management process for the Gourmet Food is as follows:
Plan quality: In this the company set the standards for their quality. They also make
mode their activities in such a way that they can achieve the same (Picciotto, 2019).
The gourmet Food has also in set their standards for their quality purpose and the
activities through which they can achieve it. For example they have set the activities
for assuring the timely delivery, secure payments, and order management and so on so
that they can achieve their standard quality goal.
Do quality assurance: Through this management process, the company can assure
that their process are performing as per the quality or not. For checking this they have
set a quality standard which the company needs to achieve. Through this the company
can bridge the gap between the actual performance and standard performance to attain
the quality standard.
Quality control: It is a way to bridge the gap between the actual quality and standard
quality. The actual performance is matched with the quality set. If the gap between the
two is high then the company is required to take the quality measures so that they can
minimize the gap.

Project Plan Gourmet Online
Risk Management Process
Risk is a threat which a company has or faces during a project. In the case with
Gourmet Food, the project is to expand the operational business of the company at the
online platform. There major aim is to deliver the products to the customers who
cannot purchase it from retail store due to unavailability. As they would expand their
business, they surely would face number of problems or the risk which they need to
take under account and find solutions for these problems.
The risk management process is said to the managing the risk by taking the corrective
actions (San Cristóbal, and et al., 2018). These may include identification of risks,
analysing the risk, put the risks at priorities and then finding out the solutions for these.
The following risk can be indentified in the Gourmet Food project:
Software hack: There are times when the software or online sites of the company gets
hack and the personal information of the customers gets leaked or grab by some other
person who can make the other use of such sensitive information. Such cases are
happening in such a speed that now people preferred to buy the products through retail
store only. It is the responsibility of the company to take care for the information of
their customer through the application of secure software into the system.
Inappropriate management system: The inventory management system which is
applied by the company is not as compatible for the organization as it supposes to be.
This would create the problem for the company only as they would not be able to
manage the inventory in a proper manner, which can put its impact upon the online
business of the company as they would not be not able to satisfy the customer demand
for products (Eriksson, Larsson and Pesämaa, 2017).
Online payment risk: When a customer paid at the online platform, sometimes due to
some technical issues the payment could not complete, or gets transformed at some
different account and etc. It is the company’s responsibility to make sure that the
payments done by the customers is safe and secure so that it can gain confidence upon
the company and make their continual purchase.
The above present risks can get reduce or eliminated through the adoption of
corrective steps or actions, these actions can be presented through risk register which is
presented below:
Risk identified Impact Action taken Responsible person
Software hack Software hack can leak
the information about
the customers and about
The company needs to
build up the strong
software which should
Information
Technology department
head and project

Project Plan Gourmet Online
the company also which
would impact the
business as they will
lose its customers. Such
information can be used
for mal activities which
can hamper the
customer.
be highly protected.
The software should
have the ability to
detect any wrong
activities when it is
performing by someone
with the system.
manager
Inappropriate
inventory
management system
The data and the
activities performed
related to inventory
would not get matched
which can create
confusion regarding the
inventory. Lack of
inventory will also
result into non
fulfilment of customers
demand.
This can be reduced or
eliminate through the
adoption of an
inventory system which
can fulfils and
integrates the goals and
objectives of
organisation need.
Project members along
with managers
Insecure payments Insecure payments
would lead to bad
customer satisfaction as
the customer would
lose the confidence
upon the company.
To surmount this
problem the company
needs to applied a safe
and secure payment
method which can
secure the personal
information like credit
and debit card details of
the customers, so that
they can perform the
safe transactions.
Security engineer
Communications Strategy
A clear and transparent communication is an essential for any project. Clear
communication enables the project to early detection of problem or issues face in
between, monitoring of tasks, and taking the corrective measures in time. Apart from
this it also helps in maintaining the coordination among the activities which are
undertaken in the project. The company can maintain a good communication system in
the project through:
Conducting meetings: The project manager needs to conduct the meetings twice in
every week. In that meeting he can check up the details and work progress done yet.

Project Plan Gourmet Online
The other team members present there can also share their experience and the problems
which they are facing in performing the project work. This can insure the monitoring
of proper work and timely corrective actions for the problems (Daniel and Daniel,
2018). Such activities will also enable the project manager in meeting his target at the
decided schedule as he would be completing the entire task as per the time table.
Reports: The team heads would suppose to present a report in every 10 days in which
they need to present the work which has been completed by them yet. In report they
also need to make a graphical representation about the point they have reached to
achieve the goal. This would help the project manager about the level of progression
they have achieved in the project completion.
Project Control Structure
Controlling the project and its activities is very important otherwise the project can
take into some other turn. For this the manager need to make some plans which would
help him in handling the project when it is not going as per planning. Some of these
plans are as follows:
Contingency plan: The contingency plan can be taken as a Plan B in which the
company has to plan for the project (Kerzner, 2019). To prepare such plan the
company has to image about the worst of situations which they can face in the project
and then they need to plan for this contingency Plans. The contingency can help the
project to not get sink. This provides a sense of security and safety to the project
manager.
Time margin: When the company is planning for this schedule about the activities
which they need to take under account for completing the project along with the time
need, they can add up some extra time margin so that if any factor gets arise which
would result in some delay of the work. Therefore a time margin can help the project in
such circumstances.
Change Control Procedure
Change of activities can be a normal thing in a project. But when a manager has to
initiate any change, he has to go through a process or the procedure to establish it
properly. In the case with Gourmet Company, the procedure which needs to get
followed can be:
Defining the change request: The person who has raise the request for bring the
change in the activity has to explain about the logical and legitimate reason for

Project Plan Gourmet Online
bringing the change. He needs to present his request and reasons to the heads in a
document.
Reviewing the change request: In this the company or the project manager with all
the other heads, review the request made by the person. These people analyse the
whole situation and reason which he has bring up for making a change (McLaren and
Loosemore, 2019). If the reason is consider logical to the heads then the request would
be taken under consideration otherwise it will get rejected.
Giving the response: At this stage the company needs to give response to the person
about considering or rejecting of his request. A document would be provided by the
heads stating their results.
Implementing change: At this stage, if the request of that person is considered by the
heads then the proper implementation process would take place in which the project
manager would bring the appropriate change accordingly.
Implementation Strategy
If all the things went according to the plans then they are very ready to
implement their products at the online platform. In this the company, Gourmet Food
would lined up all of their products along with their details at the online sites and
create a secure platform for the customer to pay (Noguera, Guerrero-Roldán, and
Masó, 2018). In the implementation strategy the company also implement their
inventory management system so that they can take care of all their inventories and
stocks which they have in their warehouses.
Recommendation(s)and Approvals
Approvals
 The payment security system which is adopted and planned by the company is
very strong and also approved by the company’s heads. The strong payment system
would enable the customer to safely and easily perform the transactions which the
customer would perform.
 The Hardware which is established by the hardware engineer is also approved
by the company as they are very much compatible with the company’s needs and
requirements.
Recommendations
 The software which the company has adopted for the project should be
compatible enough that it gets run in the slow internet speed also. The software needs

Project Plan Gourmet Online
to build up that much compatible by the software engineer that it gives the easy
directions to the customer about where they can find out their essentials.
PART B PERSONAL REFLECTION
To make this project successful, we all are allotted with a group. In this group
we have managed to divide the task or work among each other so that we do not face
any sort of confusion about the work which a person needs to perform. During the
division of work we can state clear roles and responsibilities which every person is
untitled to take. For example, Jack did the point 1 which discusses about the
documentation till the task 4 which states the project value statements. The task and the
work that lies between 1 to 4 tasks come under the responsibility of jack. He is liable to
perform these tasks (Turner, 2016).
Whereas the tasks between the 5 to 9 needs to be done by Lucas. We have learned that
while working as a team we need to divide the task within the members. Division of
work would help in reduction of confusions and the conflict within the group members.
In a work we need to listen to the other person’s opinions and interest areas. Like jack
was interested in performing all the documentation related task as he considered them
as his interest or he thought that he can perform it with more efficacy. This would
enable in bringing peace and understanding among the group members.
I also learned about the coordination. When a person works individually he made his
own plan and follows it. He also can bring the changes when and as he requires. But
when you work in a group you make a plan for a group which you need to follow very
strictly. He can’t bring the change in the plan without the consent of his group
members. The key to effective team is the good communication. When the
communication among the group members is clear and transparent then it would result
in clearing the doubts and difficulties which the group members face in between the
tasks. It also helps the members to know the other members which help in increase of
the bond in the team. To check upon the communication, we conducted meetings on a
regular basis in which we have about the progress of our work and then we coordinates
accordingly. The group work has taught me a lot of things like discipline, coordination,
communication, empathy and much more. Glad that I has an opportunity to a part of
such group.

Project Plan Gourmet Online
REFERENCES
Books and Journals
Hoda, R. and Murugesan, L. K., 2016. Multi-level agile project management
challenges: A self-organizing team perspective.Journal of Systems and
Software. 117. pp.245-257.
Picciotto, R., 2019. Towards a ‘New Project Management’movement? An international
development perspective. International Journal of Project Management.
Meredith, J. R., Shafer, S. M. and Ma 5t6ntntel Jr, S. J., 2017. Project Management: A
Strategic Managerial Approach. John Wiley & Sons.
San Cristóbal, J. R., and et al., 2018. Complexity and project management: A general
overview. Complexity, 2018.
Eriksson, P. E., Larsson, J. and Pesämaa, O., 2017. Managing complex projects in the
infrastructure sector—A structural equation model for flexibility-focused
project management. International journal of project management. 35(8).
pp.1512-1523.
Daniel, P. A. and Daniel, C., 2018. Complexity, uncertainty and mental models: From
a paradigm of regulation to a paradigm of emergence in project

Project Plan Gourmet Online
management. International journal of project management. 36(1). pp.184-
197.
Kerzner, H., 2019. Using the project management maturity model: strategic planning
for project management. John Wiley & Sons.
McLaren, M. and Loosemore, M., 2019. Swift trust formation in multi-national disaster
project management teams.International Journal of Project
Management. 37(8). pp.979-988.
Noguera, I., Guerrero-Roldán, A. E. and Masó, R., 2018. Collaborative agile learning
in online environments: Strategies for improving team regulation and project
management.Computers & Education. 116. pp.110-129.
Turner, R., 2016. Gower handbook of project management. Routledge.

Project Plan Gourmet Online