Project Management METHODOLOGIES INTRODUCTION

PROJECT MANAGEMENT
METHODOLOGIES

INTRODUCTION
The process of making ongoing efforts for enhancing the quality of the products and
services is called as continuous improvement. Companies use this approach in the form of meta-
process for handling their issues regarding management of projects or system. These areas
include project management, quality management, business process management and many
others. It is one of the best processes which increases the efficiency of business processes and
helps them in accomplishing their objectives (Hexom and Menoher, 2015).
The file is based on the given case scenario of Latino Engineering which is facing issues
regarding the quality of services and products. In context to it, the report focuses on the tools and
techniques for understanding the root cause, continuous process improvement program for
developing an effective continuous improvement plan for improving and enhancing the quality.
TASK
Use of tools and techniques for identifying the cause of the problem
As per the given case, Latino Engineering is a medium scale organization which is
located in New South Wales of the Australia. The firm provides services regarding the designing,
development, and manufacturing of the engineering equipment to the customers. The list of
clients includes construction, oil and gas and infrastructure companies. Latino Engineering is
working for 30 years and has developed a repudiated brand image among the customers by
offering them high-quality services and products.
But after the takeover of the firm by the investors, the situation has been changed
completely. The organization is receiving various complaints from the clients due to improper
and low-quality engineering equipment and related services. Latino Engineering wants to keep
its previous market position and relations with the customers, and for this, it needs to handle the
situation efficiently. With the help of appropriate tools and techniques, root cause behind the
occurring problems can be identified. As a Project Management Consultant, proper tools will
help in gathering the data which are causing the issues (Allen, 2014). These tools and techniques
are defined below:
Cause and Effect Tool: It is one of the 7 Quality control tools which is also called as fishbone
method. This helps in understanding the various causes of occurring incident in the Latino
Engineering. This device consists of multiple categories: People, Methods, Materials,
Environment, Machines, and Measurements. As per the problem of the company 5Ms is the most
suitable for finding the root cause of the problem. Machine: The organization is using appropriate tools and techniques for designing and
manufacturing the equipment. This factor of the Latino Engineering is accurate and has

no issues. Along with this, machines used by the firm are updated and latest which helps
in reducing the production time along with utilization of excellent resources.
 Methods: Latino engineering is using improper and inappropriate approaches and
processes for producing the engineering equipment. Due to this reason, the company is
receiving complaints regarding the damaging equipment, wrong packaging, and delivery
of the products, etc. Along with this, the strategies used for managing the workforce is
also not appropriate which is resulting in indecent customer service and other services.
 Material: The quality of equipment used by the respected firm is high, and there is no
ignorance in this matter. The organization is giving full attention to the raw materials,
machines, etc. it is taking from the suppliers. This helps in manufacturing the engineering
equipment of good quality.
 Man: This is the main reason behind the occurring problems of the company. The
workforce of the Latino Engineering is unable to handle the different processes which are
causing the issues regarding the low-quality services and products. Along with this,
employees of the firm do not have proper communication, team management, decision
making and problem-solving skills.
 Medium: The working environment of the Latino Engineering is not so good and not so
bad. The company is trying its level best for offering the best quality services and
products to the customers, but due to lack of risk assessment process, it is unable to
identify the main reason behind the occurring faults. Along with this, lack of senior
employees in the organization is also the reason behind the improper business processes
(Cannata, Redding and Rubin, 2016).
Check Sheet: This tool helps Latino Engineering in collecting data in real time from the place
where it was generated. In this, the company will segregate the received data into the defect type,
defect location and defect cause. This helps in better understanding of the root cause behind the
receiving complaints from the customers. Evaluation of defect type (wrong packaging of
products, damaged equipments, poor customer service,. Etc ), defect cause (dissatisfaction of
customers, lack of trust, poor quality of products, etc) and defect location (company) results to
inform that quality of the products and services has been decreased after the takeover of the firm
by the investigator.
Histogram: This tool offers a graphical representation of the problem for practical and better
understanding of the issues. Data with respect to the sales percentage, profit margin, .raw
material, etc. leads to aware about the present condition of the respected firm. The graph delivers
that number of customers are decreasing along with the demand for the equipment which is
affecting the profitability and brand image of the Latino Engineering.
Control Chart: The Project Management Consultant uses this tool for collecting information
regarding the control over the quality of goods, services, and processes of the Latino
Engineering. The chart represents an increase in profit and customer base with the time but after
takeover respected firm is suffering from the decline in advantage due to the dissatisfaction of