logo

Case Study Continuous Improvement Plan Report

   

Added on  2020-04-07

17 Pages3978 Words92 Views
LATINO ENGINEERING COMPANY 1Case Study Continuous Improvement PlanAuthor’s NameInstitutional AffiliationTutorCourseCity and State

LATINO ENGINEERING COMPANY 2Latino Company Case StudyIntroductionLatino Company is facing a lot of problems some of which are as a result of the change in proprietorship to an investment group. As a result of Dominic quit of the business and leaving the business for the investment group, this changed the structure of the organization and decision-making was not entirely on one person shoulder. The change brought radical changes inthe management of the business. Dominic was a sole proprietor, and the entire decision-making was one by him. Therefore, the decisions were quick and instant since there were no consultations. The better performance in the manufacturing and development of the engineering equipment was a result of improved work relationship with the workers (Kerzner, 2017 P.78). Also, the result of the exceptional performance was contributed to his passion and his love for designing the equipment. This improved his morale and motivation as the head and the decision maker and emphasized much on excellence that made the enterprise attract a lot of interest to investors. Identifying the root cause(s) by effective tools and techniquesAfter the quit of Dominic Latino in the business, he left it for an investment group where later the clients raised a lot of complaints about the services provided. The complaints are alarming and need an urgent address to avoid the company losing the market share. The paper looks closely what could be the cause of the clients' complaints and provide recommendations that can help in achieving continuous quality improvement.

LATINO ENGINEERING COMPANY 3Quality managementThe company had an excellent performance regarding the equipment provided to customers. This indicates that under Dominic management quality was the overall goal of the company. Therefore, to ensure that quality is provided throughout then total quality management approach is the best for Latino Engineering Company. TQM mainly focus on the process of manufacturingand development and calls all another department to work in collaboration to satisfy customers' expectations (Paliska, Pavletic, and Sokovic, 2017 P.50).Use of tools and techniquesThe best way to solve the problems of Latino Company is first to identify the cause of theproblems that people are complaining about. If the best tools are used to identify the problems, then the best action can be developed to solve the issues. In this case, where the company is losing its popularity and clients' are complaining about the services provided, the 7QCs tools are appropriate (Salah, Rahim, and Carretero, 2010.P.23). The tools include the use of Pareto diagram, Scanner plot, check sheet, causes, effects, control chart and histogram.Therefore cause and effect will help identify the development of the problem and how big harm the causes have brought to the company. Additionally, Pareto diagram is another tool that can help to dig into the causes of problems suffered by Latino Company.Pareto diagramThe use of this tool is most effective and requires different elements to be arranged to bring out the association of the elements and how much they contribute to the problem. Using this tool, it can detect which element contributes greatly to the problems identified in

LATINO ENGINEERING COMPANY 4Latino Company. Through identification of the magnitude of the problem, the tool can also provide solutions to the problems. Pareto tool can be applied as follows:The first element is the change of proprietorship. Before Dominic sold the business, it was performing excellently as he was the only person to make a decision. Also, he was passionate about the firms' performance which was an intrinsic motivation. It was until his quit on the business as the founder that the problems started arising (Pavletić, Soković, and Paliska, 2014 n.p)The second element that could have contributed to the problems is deteriorating quality. Latino Engineering Company was better in designing and development of equipment, under the management of Dominic. The quality of the designs started worsening after the takeover. The new management could not bring together the workers in the designing team to work to the standards set by the founder, Dominic Latino. As a result, the equipment provided was defective that led to complaints from the customers (Tannock, Krasachol and Ruangpermpool, 2012 p.67).Thirdly, there was poor communication with the customers. As indicated, workers were happy with how Dominic conducted his leadership roles that developed a healthy and conducive working environment for them. As a result of this, they could quickly respond to the customers, perfect designing. Dominic leadership was habituated with high-quality services to the customers. The set standards and the culture of high-quality services to customers were ignored after the takeover.It is very normal at the current time for businesses to change ownership for reasons of expansion, growth or like Latino Company's case. Dominic Latino opted to quit since he was

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Case Study: Continuous Improvement Latino Engineering Company
|16
|3746
|223

Case Study Latino Engineering Company
|17
|3928
|38

Continuous Improvement Plan | Case Study
|14
|3015
|42

Case Study Continuous Improvement Plan
|16
|3599
|42

The Latino Engineering Company
|13
|3587
|122

Case Study of Latino Engineering | Leadership Assignment
|18
|4197
|53