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Silicon Forest University’s ticketing system : Risk management - BN205

   

Added on  2020-03-02

9 Pages1442 Words98 Views
Project Management1Project ManagementStudent's Name:Instructor's Name:Date:

Project Management2IntroductionThis risk management plan is for the Silicon Forest State University’s ticketing system.Currently, the ticketing system plays an integral role in many departments. Though alldepartments are not in need of the ticketing system, the new solution is customized and installedat all levels. This has left many departments in jeopardy. Engineers are unable to blend with theticketing system’s features and platform. The University Office is not prepared to change thesystem. Thus, they are trying to identify and mitigate all possible risks.Executive SummaryRisk is an event that can have a negative impact on a project or system. At the Silicon ForestState University, risk can introduce performance, functional and technological challenges intothe departments. According to the current scenario, there are marked differences between the back end and frontend requirements at the Silicon Forest State University. The ticketing system is required forcommunicating requests, reports and issues. When departments are not able to use the ticketingsystems efficiently, it would introduce a gap. There will be a prominent gap on how informationis conveyed. This is a critical risk to the entire university.Background of case studyAt the moment, the ticketing system relies on two different operating systems. Few departmentsare used to UNIX and the others rely on Windows. Difference in operating systems can introducea prominent gap. Engineers at different departments will not be able to send and receivemessages seamlessly. They must engage in manual translation procedures. These procedures are

Project Management3resource and time consuming. In the long run, it would influence the overall productivity of theorganization. With the use of two different platforms, the company is facing serious cost issues. The softwarelicenses cost around 20,000 USD per year. This increases the need for open-source solutions. Manual translation has increased the risks of lost or misinterpreted information too. Risk IdentificationNoRiskDescriptionLikelihoodImpact1Cost RiskThis includes the cost ofmaintaining the current ticketingsystem. The cost is as high as20,000 USD. This will affect theoverall productivity andinvestment in other areas(Tchankova, 2002)HighHigh2ScheduleRiskIt would difficult for employeesto exchange information in atimely fashion.HighHigh3Performance RiskEmployees must spend aconsiderable amount of timeconverting or translatingmessages between platforms. Employees must spend sometime understanding messages thatcan have gaps (Froot,HighHigh

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