Effective Team Collaboration and Communication

This assignment focuses on the crucial elements of effective teamwork. It emphasizes the importance of establishing clear rules and policies, promoting active listening and brainstorming sessions among team members. The goal is to understand how these practices contribute to a cohesive and productive team environment.

Project Management
[Year]

Contents
Assessment 1:........................................................................................................................................3
Purpose:.............................................................................................................................................3
Roles and responsibilities:.................................................................................................................3
Accountability:..................................................................................................................................3
Group dynamics which support hinder team performance:................................................................3
Three strategies which support team cohesion, performance, and participation................................3
The goal:............................................................................................................................................4
Action required:.................................................................................................................................4
Responsible team members:..............................................................................................................4
Time frame:.......................................................................................................................................4
Expected outcomes and outputs:........................................................................................................4
Key performance indicators:..............................................................................................................4
Three strategies:.................................................................................................................................5
Key responsibilities of the operation manager...................................................................................6
Working in the team environment:....................................................................................................6
Follow up to resolve issues:...............................................................................................................6
Three policies and procedures:..........................................................................................................6
Three methods of feedback:...............................................................................................................6
Stakeholder engagement theory and strategies..................................................................................6
Assessment 2:........................................................................................................................................7
Action taken:.....................................................................................................................................7
Consultant:........................................................................................................................................7
Resolve issues of the working team:..................................................................................................7
Manager concern and recommendation.............................................................................................7
Positive influence of the work team:..................................................................................................7
Development model...........................................................................................................................8
Assessment 3:........................................................................................................................................9
Four types of stakeholders.................................................................................................................9
Expectation of the stakeholders.........................................................................................................9
Identification of Primary, secondary, and other stakeholders............................................................9
Stakeholder communication:...........................................................................................................10
Communication methods:................................................................................................................10

Content and timing of engagement:.................................................................................................10
Assessment 4:......................................................................................................................................11
Development and implementation stakeholder engagement for the project.....................................11
Communication mechanism:...........................................................................................................11
Techniques used maintain open communication:............................................................................11
Communication and unresolved issues and problems:.....................................................................11
Corrective action for unresolved issues:..........................................................................................11
Outline strategies for effective team leadership:..............................................................................11
References...........................................................................................................................................12

Assessment 1:
Purpose:
The purpose of the company is to increase the sale of the peripheral units of the computer
system.
Roles and responsibilities:
Sales Manager Make the record of the increase in sale of the
peripheral units
Marketing manager “He focuses on the marketing schemes which
should be undertaken to increase the sale of
the unit” (Kumar, 2014)
Logistic team member “They focuses on hiring the employees to
speed up the productivity of the organization
according to the increasing demand of the
products” (Flanagan, 2015)
Production manager He focuses on increasing the production
according to the demand of the peripheral
units
Accountability:
Operational manager is responsible for the overall development of the plan to increase the
sale of the peripheral units
Group dynamics which support hinder team performance:
The group dynamics helps in improving the organization profitability, coordination of the
working activities, increasing the staff retention rates, improving the individual and team
performance, helps in increasing the reputation of the company, and others.
Three strategies which support team cohesion, performance, and participation
1. Clear definition of goals and target
2. Delegate authority with responsibility to the team members
3. Conflict and chaos should be handled carefully and also the success of the team
should be celebrated at glance.

The goal:
The goal of the company is to increase the sale of the peripheral units which results in
increasing the profitability of the company.
Action required:
The action which should be undertaken are that proper should be taken to recruit or hire
skilled workers, the conflicts of the team should be resolved, success should be celebrates,
trust should be developed on the team members, value should be given to the contribution of
the team members, and others
Responsible team members:
Sales manager, marketing manager, logistics team member, production manager, and
operational manger are responsible for managing the sale and production of the organization.
Time frame:
The time frame of the activities should be developed for managing the admin work,
generating automatic redundant tasks, develop the research process, use of better tools and
technologies, increasing sale of the operational team, periodic arrangements of the meeting,
and others.
Expected outcomes and outputs:
“The sale of the peripheral units will be optimized which result into profitability of the
organization” (Luoma, 2014).
Key performance indicators:
Team Performance Plan
Action item Responsible
person
Time frame Expected
outcome
KPI
Marketing and
sales of the
product
Marketing and
sale manger
6 months Increasing sale
of the product
Acquisition of
the new
customers
Satisfaction
level of the
existing
customers

Attribution of
the customers
Manufacturing
of the product
Production
manager
3 Months Supply of the
product should
meet the rising
demand
Availability of
the product on
demand
Performance
Quality of the
product
Calculation of
the cycle time
ratio
IT operations IT manager During the
product
development
cycle
Smooth
functioning of
the system
Earned value
analysis
Project
overhead cost
Supply chain
management
Production and
marketing
manager
Life time Diversification Forecasting of
the sale
Inventory
management
Three strategies:
“The trust should be developed among the team members, conflicts should be effectively
managed, and communication practices helps in involving he positive participation of the
team members” (Bal, 2013).

Key responsibilities of the operation manager
The operational manager is responsible for overseeing the demand and supply of the
production to improve the services provided by the organization. These responsibilities are
essential because it helps in developing team building and motivation among the members
Working in the team environment:
Formal and informal methods should be used to know the positivity and negativity of the
employees.
Follow up to resolve issues:
It helps in increasing the working capability of the employees which results in optimizing the
productivity of the organization.
Three policies and procedures:
1. Equal opportunities should be given to the employees
2. Safety plans
3. Clarity in providing roles and responsibilities
Three methods of feedback:
1. Surveys
2. Feedback boxes
3. Formal and informal communication methodologies
Stakeholder engagement theory and strategies
Stakeholder engagement is the central part of the corporate social responsibility. The decision
which are going to be implemented are get affected by the stakeholder engagement program.
Strategies:
1. The issues raised by the stakeholders should be given consideration
2. The concerns and views of the stakeholders should be truly understands to develop
good relationship with them
3. Setting of priority to the associated activities.

Assessment 2:
Action taken:
No, the action taken by the peter is not sufficient to resolve the performance of the employees
because there may be several other reasons which can be the hazard in the performance of the
employees such as lower incentive provided, emotional satisfaction, illness, and other.
Consultant:
The human resource manager can be the better consultant for the peter to assist him in
resolving the issues of the team members
Resolve issues of the working team:
The concern of the Peter is to resolve the conflict and issues of the team management which
helps in improving the team performance. There are some recommendations to resolve the
issues of the team members:
1. Awareness about the conflict
2. Setting the ground rules
3. Management of destructive conflicts
4. Understanding the whole scenario
5. Listening to the perspective of both side
6. Meeting the resolution
Manager concern and recommendation
Encouraging team members to participate in the activities with the implementation of the
following policies:
1. Active participation of the team members
2. Giving equal opportunities to team members
3. Providing incentives for their extra work
4. Increasing the level of satisfaction and acceptance
5. Providing healthy working conditions
Positive influence of the work team:
The positive influence on the working team can be predicted by measuring the Key
performance indicators such as acquisition of the new customers, satisfaction level of the

existing customers, attribution of the customers, increasing productivity of the organization,
and others.
Development model
Stages Description
Stage 1: Forming “It focuses on the uncertainty of the rules,
provides clear definition of the job,
provides guidance and direction to the
team members, and coordination of
activities” (Missionier, 2014)
Stage 2: Storming The confidence should be built over team
members, resisting the demands of the
tasks, look upon the working capability of
the team members, and hierarchy
management of the team.
Stage 3: Norming “Management of the team, views and
thoughts should be openly shared,
procedures to start the tasks, and
ignorance should not be given on
individual difference” (Wilson, 2010)
Stage 4 : Performing The job should be completely done.
The problems of the team members
should be resolved

Assessment 3:
Four types of stakeholders
1. Project manager
2. Project Sponsors
3. Project team
4. Customers
Expectation of the stakeholders
Stakeholder Interest Expectation
Project Manager Overall management of the
project
“The activities of the project
should be synchronised in the
sequential organization and
pre-planned to achieve the
objective of the organization”
(Yang, 2014).
Project Sponsors Cost of the project The project should be
completed within allocated
budget and time.
Project Team Functional and non-
functional requirement of the
project
Health working condition
and smooth flow of project
activities
Customers Quality of the product “Good quality product which
can completely satisfy the
requirement of the
customers” (Missionier,
2014)
Identification of Primary, secondary, and other stakeholders
Categories Stakeholders
Primary stakeholders Project manager, Project sponsors, and
project team members
Secondary stakeholders Financial manager, administration manager
Direct and indirect stakeholders Project manager,

Government and partners
Internal and external Stakeholders Customers, project team, suppliers, and
others
Stakeholder communication:
The effective communication should be developed between the stakeholders to develop the
positive attitudes among the participating units
Communication methods:
The communication methods are as follows:
1. Meetings
2. Organization of the conference call
3. Circulation of the newsletter, posters, and email
4. Voice mails
5. Informal communication
Content and timing of engagement:
Organization of meetings and conferences is the most peculiar communication method to
impart effectiveness in achieving the objective of the organization.
Periodic conferences and meetings should be organized to know the reasons of conflicts.

Assessment 4:
Development and implementation stakeholder engagement for the project
There are two steps which should be followed for managing the stakeholder engagements
which are identification of the intension of the key stakeholders an built the strategic plan for
keeping engage the stakeholders.
Communication mechanism:
“The trust relationship should be developed between the stakeholders. The expectation of the
project should be made clear between the stakeholders” (Linman, 2011). The feedback
received should be analysed. The relevant information should be provided to the stakeholders
to increase the progress of the productivity. The planning should be done to make stakeholder
engaged in the respective roles and responsibilities.
Techniques used maintain open communication:
“The open communication should be arranged between the stakeholders such as newsletters,
online collaboration with the website, use of public forums, and arrangement of remote
conference” (Charles, 2010).
Communication and unresolved issues and problems:
The monitoring and evaluation procedures should be used for communication unresolved
issues and problems raised by the team members
Corrective action for unresolved issues:
1. Periodic arrangement of meetings with stakeholder
2. Develop the feeling of trust
3. Consideration should be given on the views and thoughts of the team members
4. Equal opportunities should be given to the team members.
Outline strategies for effective team leadership:
1. Consideration and value should be given on the employees ideas
2. The unspoken feelings of the team members should be understand
3. Promoting communication
4. Sharing of information between team members
5. Rules and policies should be develop
6. Listening and brainstorming should be promoted

References
Bal, M. (2013). Stakeholder engagement: Achieving sustainability. Retrieved from
http://citeseerx.ist.psu.edu/viewdoc/download?
doi=10.1.1.666.274&rep=rep1&type=pdf
Charles, S. (2010). Effective team leadership. Retrieved from
https://www.csu.edu.au/__data/assets/pdf_file/0006/51936/Effective-Team-
Leadership-2008.pdf
Flanagan, N. (2015). How to develop team cohesiveness. Retrieved from
https://aimwa.com/~/media/Marketing/Documents/Articles%20-%20Archived/How
%20to%20Develop%20Team%20Cohesiveness.ashx
Kumar, D. (2014). Ensure team effectiveness. Retrieved from
http://anrl.com.au/samples/NWOR502AC_S.pdf
Linman, D. (2011). Stakeholders engagement planning. Retrieved from
http://www.mymanagementguide.com/stakeholder-engagement-planning-two-steps-
for-engaging-stakeholders-in-project-implementation/
Luoma, V. (2014). Understanding stakeholder engagement. Retrieved from
http://www.instituteforpr.org/wp-content/uploads/updated-vilma-pdf.pdf
Missionier, S. (2014). Stakeholder analysis and engagements in projects. Retrieved from
https://fenix.tecnico.ulisboa.pt/downloadFile/845043405428939/12%20Stakeholder
%20analysis%20and%20engagement%20in%20projects.pdf
Sinclair, M. (2012). Developing a model for effective stakeholder engagement management.
Retrieved from
https://blogs.deakin.edu.au/apprj/wp-content/uploads/sites/33/2014/02/12-sinclair.pdf
Wilson, C. (2010). Bruce Tuckman’s Forming, Storming, Norming, and Performing, team
development model. Retrieved from
http://www.sst7.org/media/BruceTuckman_Team_Development_Model.pdf
Yang, D. (2014). Bruce Tuckman Team development model. Retrieved from
http://www.google.co.in/url?sa=t&rct=j&q=%20Bruce%20Tuckman%E2%80%99s
%201965%20team%20development%20model%20and%20explain%20each%20stage