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Latino Engineering

   

Added on  2020-03-16

14 Pages3401 Words263 Views
Business DevelopmentLeadership Management
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Project Management Methodology
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ContentsIntroduction......................................................................................................................................2Discussion........................................................................................................................................2Identifying Root Cause Using Appropriate Tools and Techniques.............................................2Plan To Eliminate or Reduce the Root Cause.............................................................................5Continuous Improvement Plan....................................................................................................9Conclusion.....................................................................................................................................10References......................................................................................................................................11
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IntroductionLatino Engineering was founded by Dominic Latino and has been operating for last 30 years.The client base of the company was strong due the professionalism and work quality of theDominic and various contracts had been awarded. It attracted various investors and after thetakeover of the Latino Engineering by an investment company, various complaints have startedbeen received by the clients, which include defective engineering equipment, poor follow upswith clients regarding design and development, long turnaround time for the resolution of theissues, and non-responsive customer service team. Furthermore, there were some cases, inwhich, wrong equipment were packaged and delivered to the clients. In order to resume back inthe market, the senior management of the company has employed me as a project managementconsultant in order to provide continuous improvement plan so as to overcome the issues andcomplaints within the next three months. DiscussionIdentifying Root Cause Using Appropriate Tools and TechniquesTo resolve the issue, it has become essential for me to identify the root cause of the issuesarising, for which, I will have to propose the use of appropriate tools and techniques. Root causeanalysis (RCA) is considered as a most popular technique to assist the people in identifying thecause of the issues occurring within the organization. It requires the identification of the origin ofthe problem utilizing a specific set of steps along with the associated tools in order to find theprimary cause of the problem. RCA presupposes the systems and events to be interrelated to eachother[ CITATION Bri173 \l 1033 ]. It is a well-known fact that actions keep on triggering otheractions in sequence and by tracking such actions, the root cause of the problem can be identified
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[ CITATION Chr141 \l 1033 ]. There are three basic types of causes, which include physicalcauses, human causes, as well as organizational causes. All three types of causes are taken intoconsideration by the RCA, which involves investigation of the patterns of negative impacts byfinding out the hidden flaws within the system, and by discovering the specific actions that havecontributed to the problems that occurred in the organization[ CITATION Yan03 \l 1033 ]. There are five identifiable steps of RCA for the process of Root Cause Analysis. These includedefining the problem, which involves the current issues with the company as well as the specificsymptoms that appears. The second step is to collect the relevant data, which involves theanalysis of the situation before looking at the factors that have added to the problem. In order toexploit the effectiveness of RCA, one should consider the opinion of the experts and the frontline staff, who are familiar with the situation of the company. CATWOE is a significant tool atthis level, through which, the situation can be analyzed from various perspectives, i.e. theCustomers, the Actors implementing the solutions, the Transformation process that affected,the opinion of the World, process Owner, as well as the Environmentalconstraints[ CITATION Ron08 \l 1033 ]. The identification of the possible causal factors should be the next step, in which, the sequenceof the events that have led to the problem is required to be identified, and the conditions due towhich, the problem has occurred, should be identified. In this step, the causal factors behind theoccurrence of the problem are required to be identified, for which, the tools to be utilized mustbe Appreciation, 5 Whys, Drill Down, as well as Cause and Effect Diagrams[ CITATIONMin173 \l 1033 ].In step four, recommendations and implementation of the solutions are required to be suggested,which involves, preventing the problem from occurring in future, ways of implementing the
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