Importance of Quality Control Methods

This assignment explores the importance of quality control methods in businesses. It covers various aspects such as project completion, data collection, and solution identification. The document also emphasizes the significance of proper coordination among employees, communication with external stakeholders, and utilizing statistical tools to address quality-related issues. The assignment provides a detailed analysis of these concepts, making it an essential resource for students studying business management or related fields.

PROJECT MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Question 6........................................................................................................................................1
(A)Probable risks occur in project..............................................................................................1
(B) Evaluation of risks.................................................................................................................2
© Risk mitigation strategies........................................................................................................3
Question 7........................................................................................................................................4
(A) SWOT analysis.................................................................................................................4
(B) Chart for analysis..............................................................................................................5
Question 8........................................................................................................................................5
(a)Factors that have impact on reliability of silver box...............................................................5
(b) Argument against belief.........................................................................................................6
Question 9........................................................................................................................................6
(A)Steps for quality control and quality assurance in respect to production system...................6
(b)Identification of statisitical tool for identification of quality issues.......................................7
Question 10......................................................................................................................................7
(A)Identification of standards......................................................................................................7
(b)Steps to be taken while performing quality audit...................................................................8
Question 11......................................................................................................................................8
(A)Varied sort of curves for analysis...........................................................................................8
(B)Analysis of Pareto chart.........................................................................................................9
Question 12......................................................................................................................................9
(a)Steps for data collection..........................................................................................................9
(b)Identification of solution to problem......................................................................................9
CONCLUSION................................................................................................................................9

Bibliography..................................................................................................................................10

INTRODUCTION
Production department is one of the important department that is observed in every
business. Some of the issues related to quality are always observed in respect to mentioned
department. In current report varied tools and approaches are disucused in detail that can be used
to solve the problem in production department. In this way, entire research work is carried out.
Question 6
(A)Probable risks occur in project
Reference Description of risk Source Impact
1 Lack of support to
new changes that
firm is going to
implement (Aliverdi,
Naeni, & Salehipour,
2013).
Workforce is always
habitual to work with
old technology and
they find themselves
uncomfortable with
usage of new
technology. Hence, it
is possible that
employees support
less to any change.
Workforce will be
given training on new
system but it will take
time to adjust with
new changes in the
business.
2 Making changes in
wrong direction and
way.
In case if there are
personnel that have
not deep
understanding of six
sigma methods
changes can be
implemented in
wrong way
(Wysocki, 2011).
Failure of project will
result due to this risk.
3 Lack of support from
suppliers
It is possible that
suppliers may failed
to provide services on
time and due to this
Increase in cost of
project.
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reaosn delay may
happened in
implementation of
project.
4 Lack of support from
employees
Due to lack of proper
support from
employees side
project
implementation may
delayed (Burke,
2013)
There are higher
chances of failure of
project.
5 Natural calamities Natural calamities
like earthquake may
occur which will
negatively affect
firm.
Entire investment on
project may loose.
(B) Evaluation of risks
Ref: Description of risk Likelihood Seriousness Grade
Lack of support to new changes that
firm is going to implement.
H H A
Making changes in wrong direction
and way.
M H B
Lack of support from suppliers M M C
Lack of support from employees M H B
Natural calamities L H B
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© Risk mitigation strategies
Ref
:
Description of risk Actions Responsible
Department
Change
Lack of support to new changes
that firm is going to implement.
Giving more and more
training to employees.
HR department
Making changes in wrong
direction and way.
New individuals will be
hired that have
experience in Six
Sigma for at least 5
years.
Lack of support from
suppliers
Just in time approach
will be used to ensure
that within short time
period all sort of
materials will be
available and
shortage will not be
observed in project
(Haughey, 2017)
HR and
production
department.
Lack of support from
employees
Conflict resolution
process can be begin
in order to convince
employees to accept
change at workplace.
HR department.
Natural calamities Insurance policy will
be purchased to
mitigate risk.
Marketing
department.
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Question 7
(A) SWOT analysis
Strength
 Major strength is that in firm there is well
developed data storage system in which
huge set of data is already stored.
 Silver box is developed at own workplace
and its innovation is possible at
workplace.
Weakness
 R&D cost may be high in business. In
case R&D cost is too high and project
become failed then it can prove costly to
the business firm. Hence, it is very
important to identify areas where by
doing work cost can be controlled to
maximum possible value.
 Solution may prove costly to the business
firm. No doubt that if it will be
implemented then positive results will be
obtained but if changes will not be
supported by employees then in that case
efforts may go waste.
Opportunity
 Less PPM in business in respect to Silver
box.
 R&D will be increased in the business
and firm will become technically more
competitive in comparison to its rivals as
it will be able to compete and innovate its
products in better manner.
 Due to innovation in product customers
will be more satisfied as in current time
period many problems are observed in
firm products. With implementation of
changes at workplace chances of fault in
product will be reduced as much less as
possible.
 Profit will be increased in business as
Threat
 In case project does not implemented
properly cost may increase.
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customers will be satisifed and due to
innovative product they will start relying
on the busines firm. Hence, positive word
of mouth marketing will happened and
due to this reason sales of firm product
will increase.
(B) Chart for analysis
© Calculation of budget
Total Budget=109,000mUS$
Work Completed=50%
Budget spent =45%
Estimated total budget= {(45x100)/50}x109000=981,0000 US$
Question 8
(a)Factors that have impact on reliability of silver box
Production factor
 Unkilled labor: Labor force that firm have in its business is highly unskilled in nature
and it can be observed that they are not able to operate softwares in proper manner which
lead to increase in cost.
 Machine accuracy: Current limite of machine and there are some limitations that may
affect reliabiulity of silver box.
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Assembly factor
In case of assembly factor there are number of factors that need to be taken in to account in
respect to reliability of silver box. Relevant factors are handling and storage capacity of
assembly line and locking mechanism and alignment of machines.
Operation factor
Equipments are not handeled properly and sometimes low quality of equipmemnts are used for
product testing which lead to improper checking of products.
(b) Argument against belief
In order to achieve higher reliability a very heavy amount of capital expenditure need to
be made on the project. Due to this reason it seems that it will be uneconomic decision to achieve
reliability beyond specific level. In respect to repairable product MTBF and in respect to non
repairable products MTTF lead to elevation in cost of product. It can be observed that level of
1260 PPM was one of the major matter of concern for the firm. Main target must be to optimize
total cost and other expenses at workplace so that higher level of reliability can be achieved in
respect to product and PPM can be reduced to great extent.
Question 9
(A)Steps for quality control and quality assurance in respect to production system
 Finding out firm goals: Main oprganiztional goal behind this project is to ensure that
better quality of products are offered to customers and 12200 PPE level can be reduced to
maximum possible extent. By doing so main goal is to improve firm performance and to
win customer confidence as much as possible so that profitability can be achieved in
business.
 Finding out critical success factors: There are number of critical success factors of the
business firms because firm is working with GM and Ford like companies. Good
technical know how workforce and availability of abudent amount of information in the
business are the one of the major critical success factors of the business firm and same
will play decisive role in growth of the business firm. This assure that in specific areas
there will be good quality in the products.
 Finding out internal and external stakeholders: Stakeholders refers to the entity that
play an important role in growth of any business firm. This is because they support
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company in number of areas like effective use of resources in the business etc. Interrnal
stakeholders in respect to current project are quality team and group of officers that are
involved in operating manufacturing plant. On other hand, external stakeholders are
vendors and creditors that are associated with the project.
 Customer feedback: Customer feedback will be gathered from relevant people and same
will be analyzed to identify extent to which customers are satisfied from the firm product
and areas where improvements are required in the business product (Kerzner, 2013). By
doing so area where quality assurance need to be done can be easily identified and
problem can be solved to great extent.
 Implementing strategy or techniques: In this stage strategy or technique that firm intend
to launch at workplace in respect to quality management is implemented to ensure that
determined target will be achieved in business in proper manner.
 Chossing software for managing quality at workplace: In this stage Continental Tianjin
need to choose quality mangement software by using which quality of product can be
implemented in proper manner. By using software quality of product can be implemented
in proper manner.
 Measurement of results: In this stage impact of implementation of strategy of steps that
are taken by the firm on Silver box will be measured by using quality control software.
By using this software it can be identified that rejection reduced to 50 PPM and cost
saving of 1,30,000 is observed.
(b)Identification of statisitical tool for identification of quality issues
Pareto analysis is statistical method that is used for identification of quality issues. In
Pareto analysis it is rule that 80% of total problems are caused by 20% cause types like people,
process and machines etc (Meng, 2012). There are number of factors that cause defects in Silver
box like failure of nevigation as mentioned in case study, no screen and wrong orinetation etc.
Case study clearly reflect that failue in navigation was caused due to PCBA proccess. Defects in
PCBA were not detected during testing process and this lead to failure of product (Meng, 2012).
Apart frrom this, due to lack of testing coverage of screen display and EDI issues also problem
caused.
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Question 10
(A)Identification of standards
Standard for design and development stage:
 ISO 3534-3 – This standard is considered while experiment is designed.
 ISO 10456: Standard used for determining procedures.
Standard in respect to manufacturing of products:
 ISO 22716:2007 – This standard is used for manufacturing products in better
way.
Assembling
 ISO 1402 Rubber and plastics hoses and hose assemblies – Standard is used in
Hydrostatic testing.
(b)Steps to be taken while performing quality audit
Different stages to perform for quality audit in respect to GM Holden 0 KM return
reduction project is given below.
 Project initiation: In this stage reasons due to which quality audit is carried out are
determined so that direction can be given to project in proper manner.
 Project proposal: In this stage boundries of project and procedure that will be followed to
bring change are determined carefully (Meredith & & Mantel, 2011).
 Project planning: In this stage entire plan is prepared in respect to performance of
quality audit at workplace in order to ensure that work will be done in proper manner in
respect to audit of operations.
 Project realisation: In this stage according to plan entire production department activties
audit is done and it is identified whether performance is good or bad in busines.
 Project completion: In this stage project is delivered to the top managers and report is
submited to them in respect to product quality.
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Question 11
(A)Varied sort of curves for analysis
On basis of chart it can be said that failure cost is negatively related to quality level. It can be
seen that for low quality of silver box failure cost is high but in case of silver box quality is
high then in that case failure cost is low. Hence, it can be said that in case of low quality
product cost is very high.
(B)Analysis of Pareto chart
There are number of reasons due to which error in product occur namely nevigation fail,
no screen and wrong orientation etc. Some of strategies to reduce internal and external failure
cost are given below.
 Each and every individual in production department must be made responsible for its task
whether it is related to production or quality conrol of goods.
 Proper coordination among employees must be ensured at workplace (Mosadeghrad,
2012).
 As part of external strategy communication must be increased with all external
stakeholders so that business growth can be accelerated.
Question 12
(a)Steps for data collection
In order to collect data IOT can be used by using which data can be generated from
systems which can be trasfeered directly to specific system. Gathered data can be analyed
properly and by doing so it can be analyzed in proper manner. In this way, in specific direction
project can be carried out.
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(b)Identification of solution to problem
In order to solve quality related problem statistical tools, fault intersection and six sigma
process can be used at workplace (Schwalbe, 2015). Product must be tested in three stages or
locations like ICT station, GHW station and GFT station. It was identified that problem caused
due to number of reasons and in order to solve that problem 17 new test were added to three
stations. Seven test assed to ICT, five added to GHW and same added ton GFT. Finally, QA and
QC plan need to be developed and implemented in proper manner.
CONCLUSION
On the basis of above discussion it is conclued that there is significent importance of
quality control methods for the firms because by using same problem can be solved in proper
manner and cost can be controlled in business. Hence, firms must time to time evaluate their
busniness operations and must make decisions.
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Bibliography
Aliverdi, R., Naeni, L., & Salehipour, A. (2013). Monitoring project duration and cost in a
construction project by applying statistical quality control charts. International Journal
of Project Management, 31(3).411-423.
Burke, R. (2013). Project management: planning and control techniques. New Jersey,USA.
grg. (2007). WP. Retrieved from WS: https://www.projectsmart.co.uk/pareto-analysis-step-by-
step.php
Haughey, D. (2017). Pareto analysis step by step. Retrieved from Projectsmart.co.uk.
Kerzner, H. (2013). Project management: a systems approach to planning, scheduling and
controlling. Jogn Wiley &Sons.
Meng, X. (2012). The effect of relationship management on project performance in construction.
International Journal of Project Management, 30(2).188-198.
Meredith, J., & & Mantel, J. J. (2011). Project management: a managerial approach. John
Wiley & Sons.
Mosadeghrad, A. (2012). Towards a theoryof quality management: an integreation of strategic
management, quality management and project management. International Journal of
Modelling in Operations Management, 2(1).89-118.
Schwalbe, K. (2015). Information technology project management. Cengage Learning.
Wysocki, R. (2011). Effective project management: traditional ,agile, extreme. John Wiley &
Sons.
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