Exploring the Impact of Public Service Motivation on Student Performance

The provided content discusses the relationship between public service motivation among teachers and student performance in schools. The articles explore how teacher motivation affects their job performance, which in turn impacts student outcomes. Specifically, the studies investigate how factors such as overall justice, daily leadership, and intrinsic motivation influence teacher performance and student achievement.

Research Project

Contents
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................1
1.1 Research project outline........................................................................................................1
1.2 factor that contribute in the selection of research project......................................................2
1.3 critical review of key references............................................................................................2
1.4 Research project specification...............................................................................................5
1.5 Appropriate plan and procedure for the agree research specification...................................7
Task 2...............................................................................................................................................8
2.1................................................................................................................................................8
2.2 Undertaking research investigation in accordance with agreed specification and procedures
.....................................................................................................................................................8
2.3................................................................................................................................................8
Task 3...............................................................................................................................................8
3.1................................................................................................................................................8
3.2................................................................................................................................................8
3.3 Recommendations..................................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

Introduction
Motivation is the essential tool that can help in increasing the performance level of the
employees to great extent. In the modern competitive era it is essential that to encourage people
so that they put their best efforts and contribute well in the success of the entity. In the modern
era most of the organization focus more on encouraging its staff members so that they be loyal
towards the brand and perform their duties well. There is strong relationship between employee
motivation and company’s performance (Cerasoli, Nicklin and Ford 2014). Satisfied and
motivated employees perform well in order to accomplish goal of the organization. They
continuously try to enhance revenues of the entity and making consumers satisfied by rendering
quality services to them. Present report is based on the Hilton hotel which is leading brand of
hospitality industry. Cited firm serves quality services to guest world wide that has created
unique brand image of the entity globally. Current research project will discuss the concept of
employee motivation in the organization. Its impact on employee performance will be reviewed
in this study. In addition, it will discuss several research methodologies in order to gather in
depth information about subject matter. Data will be collected from the manager of Hilton hotel
and it will be analyzed and evaluated. Project plan will be prepared so that activities and
completion time can be find out (Noe and et. al.,2014)..
Task 1
1.1 Research project outline
Aim-
To analyse the impact of employee motivation upon work performance- a case study of Hilton
hotel.
Objectives
 To understand the concept of employee motivation.
 To determine the importance of employee motivation resulting in enhancing work
performance.
 To examine the factors that affects work performance of employees.
 To recommend methods of improving employee motivation.
Research questions
 What is the concept of employee motivation in the organizations?
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 Explain the significance of employee motivation in order to enhance work performance?
 What are the major factors that affect working performance of workers of Hilton hotel.
 What are the ways that can help in improving motivational level of employees of Hilton
hotel?
1.2 factor that contribute in the selection of research project
There are several factors that have contributed in the selection of research project.
Description of these elements are as following:
Interest area: The main reason of selection of the topic is that researcher has huge interest in
this topic. Scholar has worked in hospitality industry and have knowledge about this industry
also it would be interesting topic and individual will enjoy the working on this topic. That is
the main reason of selecting this project. Due to interesting subject individual will be able to
understand each factor effectively and it will support in preparing the good report (Cerasoli,
Nicklin and Ford., 2014).
Data availability: Research can gather information from managers of the Hilton hotel. By
this way it will be able to collect in depth and practical detail about employee motivation and
its impact on their working performances of the staff members. There are several prior
studies have been conducted on the same topic so here are huge data is available so
researcher will not get troubled for collecting the data. Data availability is the big relief
because by this way individual can understand the topic and can prepare a good report and
can complete it within stipulated time duration (Noe and et. al.,2014).
Burning topic: Employee motivation is the burning topic, now a days employee turn over is
increasing in the hospitality industry so by carrying out this study scholar will be able to
understands the rational of increasing turnover and it will be able to provide proper solution
to minimize this.
1.3 critical review of key references
Concept of employee motivation
Cerasoli, Nicklin and Ford (2014), stated that employee motivation is one of the effective
factor that results in encouraging individuals to enhance their commitment, and creativity
towards accomplishing company's targets. Management of firm requires to undertake effective
strategies for enhancing the morale of workers and thus encourages them to work hard towards
attaining desired success. They are involved in decision making process and thus results in
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influencing consumers towards firm. However, employees working in each and every industry
needs to be encourages effectively as it results in improving their morale of rendering quality
services to customers. Thus, it results in enhancing customer base and raise their standards so
that success could be attained. Management of organization uses effective motivation theory
which results in enhancing their skills and capabilities and thus render appropriate services to
clients. Here, within Hilton hotel that operates in hospitality industry, managers are required
empower their workers by providing them appropriate training and development session so that
their involvement could be raised and thus encourage them to achieve desired results. However,
Bellé (2013), argued that if in any case employees are not involved in decision making process
due to critical situation of business as it would directly impact upon the performance of
organization therefore, it is essential for firm to empower their workers and thus enhance their
skills so that they could render better services to consumers.
As per the view of Noe and et. al., (2014), employee motivation is related to enhancing
their skills and proficiencies through encouraging them by providing both monetary and non
monetary rewards. Therefore, it is significant for management to plan appropriate strategies in
relation to motivate workers and thus lead to improve their behaviour which results in fulfilling
their needs and thus enhance their performance which ultimately raises the level of customer
satisfaction. Aryee and et. al., (2015), argues that motivation defines the intensity of employee
need or desire and then evaluate the same so that appropriate results could be achieved.
However, people working within hospitality industry requires to improve their overall
encouragement and thus move towards the same. Therefore, it is significant for businesses
related to service sector to encourage their employees as they are directly connected with
customers. For instance, if the employees will be satisfied from the roles and responsibilities
assigned then he/she would give better customer services and thus improves their overall
performance so that sales and profitability of business could be enhanced.
Importance of employee motivation resulting in enhancing work performance
As per the opinion of Andersen, Heinesen and Pedersen (2014), there are majority of the
organizations competing to survive in such fierce competitive market. Motivation and
performance are interconnected and therefore, it is essential for firm to encourage its workforce
from time to time through organizing different facilitation function and programs and thus
provide them both rewards and awards so that performance of organization could ultimately be
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increased. Thus, in order to remain successful, it is essential for firm to maintain competitive
environment and therefore, acknowledge its workers in terms of influencing business
effectiveness. However, in regard to overcome challenges, firms are required to create a strong
and positive relationship with its employees so that they could be directed them towards
accomplishing the task. However, Breevaart and et. al., (2014), argued that implementing Theory
X and Theory Y results in making effective decision making and thus encourages workers to
enhance their morale and improve work performance. Thus, carrying out both these elements
helps in creating an pleasant work environment and thus align individual goals. Management
need to undertake effective policies and thus it helps in developing positive attitude towards
employees. It assists them to enhance their encouragement and thus improves work performance
of firm.
Furthermore, it is significant for hospitality industry to improve interpersonal
competencies and thus encourage workforce so that they could raise their performance and
achieve desired targets as per Karatepe (2013). Here, Hilton hotel requires undertaking effective
strategies in regard to motivate workforce and thus ultimately it would develop positive impact
upon job performance. Thus, all the needs and desires of workforce to be identified so that they
could be accomplished in regard to deliver better services or products to customers. Employee
could also be motivated through providing them appropriate leadership as all the things could be
done in a right way. However, Pinder (2014), argued that if Hilton is unable to provide
motivation to workforce than it might impact upon work performance of employees. Hence, it is
significant for employees to raise their degree of motivation and improves the level of
productivity within firm. Manager of hospitality industry is required to adopt effective practices
that helps in raising their encouragement level so that challenges faced by workers could be
avoided. However, it could be easily done by adopting effective strategies such as providing
rewards and awards helps in improving job performance of individuals and thus enhance their
satisfaction level.
Factors that affects work performance of employees
As per the opinion of Cerasoli, Nicklin and Ford (2014), employees aim to earn
reasonable salaries and therefore, it is significant for business to plan incentive programs so that
it influences workers and thus raise their productivity within business. Further, employees could
also be motivated through proper leadership and thus it assists in getting things done in right
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manner. Also, in regard to attain desired goals, leader is required to develop trust upon
employees and make them follow their set targets.
Empowerment and organizational performance
Bellé (2013), stated that employees are required to provide good working conditions as
through which employee motivation can be planned. Good working conditions include hygienic
and clean environment with proper rest rooms, friendly working environment where supervisors
and seniors act as supporting persons. Also, it is essential for all the departments within
hospitality industry requires to work interconnectedly and thus develop effective relationship so
that work could be done in right manner. Motivation methods should be applied as per the level
and position of employees. It is witnessed in most of the working areas that workers who use to
work at lower level of management get motivation through monetary methods like pay raise,
bonus, incentives and so on. While middle and upper level of employees get motivation through
recognition, promotions, better job responsibilities etc. Through providing appropriate
motivation it results in enhancing the morale of workers and the raise their productivity so that
set targets could be attained. This can be done by giving proper motivation to all workers so that
each one becomes able to coordinate with each other. This helps the organisations to enhance
their productivity by rendering a quality service to the guests. Moreover, the motivation
techniques help in building goodwill of business as well. However, Aryee and et. al., (2015),
argued that raising the morale of workers results in improving the skills and experience of
workers so that their performance could be raised and thus manages the work within hospitality
industry. In addition, the enterprise can better manage their workers in attainment of
organisational goals. This will also help in solving the biggest issue of increasing employee
turnover among industries.
1.4 Research project specification
The following report is based on the impact of employee motivation on their working
performances. Research methodologies are tools and techniques that support addressing the
research problems and finding proper solution in order to achieve the objective of the study
(Coulter. and et.al, 2014). It is essential tool in the dissertation and research project by this way
scholar can gather in depth information about the subject matter. Research methodology can
be considered as effective approach that supports in carrying out the study in proper manner.
Research philosophy
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It is the tool that assist in collecting the information through effective way. These
are several types of philosophies such as interpretivism, positivism, pragmatism etc. These are
unique in nature and used by the scholar as per the type of study. It defines the process of
collecting the data on the subject matter (Ale Ebrahim, 2016). In the present research which is
investigation on impact of employee motivation on work performance scholar has taken support
of positivism philosophy. It would be better for the scholar and through this person will be able
to prepare good report because this approach can make link between motivation and
performance.
Research approach
It is another tool of research methodologies that emphasis more on the correct way of
gathering the information. It addresses the research problems and conduct the study in such
manner so that proper solution can be find out through this investigation. Deductive, inductive,
abductive etc . Are many types of approaches but final selection of the technique depends upon
the type of study and comfort level of investigator. In the present research, scholar has taken
support of inductive approach (Delavega. and et.al, 2017). With the help of this approach
individual will start the study from general view and later on different theories will be developed
in order to understand the concept deeply. Questionnaire has been prepared by the investigator so
that real impact of the motivation on employees and their work performance can be identified.
Research design
It is the techniques which plays significant role in the research project. It ensures use of
relevant information in order to prepare the good report. This tool looks upon the problem and
try to find out proper solution so that valid conclusion can be drawn by the investigator (Khaki,
2016). There are many types of design which are used by the scholars in the research project
such as experimental, exploratory, descriptive design etc. All these have unique features and give
different results. Researcher has to opt the best method that can be appropriate for the study. In
the present research project on employee motivation and its impact on work performance in
Hilton hotel descriptive research design will be used by the investigator. It would be effective
tool through this individual will be able to identify the importance of motivation and it will build
link between both these elements. This design pays more attention on observation through this
researcher can describe the behaviour of respondents and can find out the real answer of the
situation (Lambert, 2016).
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Data collection
It is the most essential tool in the research project, without availability of sufficient
information scholar can not complete the study on time with quality. For understanding the
impact of employee motivation on work performance data can be gathered by primary and
secondary sources (Pearson, Albon. and Hubball, 2015). There are many primary sources such as
questionnaire, observation etc. In the current study individual has used the questionnaire
technique and questions have been asked by managers of the Hilton hotel. For the investigation
scholar has selected 7 managers of cited firm as respondents. Apart from this researcher has also
taken support of secondary sources. From books, journals, internet articles, websites some other
data have been collected. These information will be beneficial for the scholar and it will help in
completing the study in effective manner (Collison and Marchesseault, 2016).
Data analyses
It is one of the essential tool of research methodology. There are qualitative and
quantitative are two types of studies. Present report is qualitative research which includes words
and description in the study. In the quantitative individual has to use SPSS, Z- test etc and have
to involve numeric figures in the report. In the current project scholar will use thematic analyses
for analysing the data effectively (Melendez-Torres and et.al., 2015). Through graphs and charts
individual will present the data that will help in interpretation significantly
1.5 Appropriate plan and procedure for the agree research specification
Activity/Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
research proposal formulation
Set aim and objectives
Write background research study
Assortment of suitable methodologies
Data collection from primary and
secondary sources
Examination of data
Analyses and interpretation
Conclusion and recommendations
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Submission of draft report
Modifications as per comment
Final Submission of research project
Task 2
2.1
2.1
For continue the research it is important for researcher to take out some time of important things
of research that is finance, time and manager of Hilton hotel. Further at the time of collecting
primary research it is important to prepared question which need to ask from manager of an
organization in order to get specific detail of importance of motivation for enhancing employees
performance work.
Name
Age
Gender
1.) Is there any relationship between employees motivation and in work performance?
Yes
No
Do not Know
2.) It is important for Hilton hotel to motivate its employees in order to improve performance?
Highly important
Important
Moderately
Unimportant
Highly unimportant
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3.) What are the factors demotivate employees at Hilton hotel?
Low wages
Work load
Inadequate leadership
All of the above
4.) What are the factor which motivate employees for improving work performance?
Monetary incentives
Reward system
Effective leadership
Positive feedback.
5.) Does Hilton Hotel motivates employees in order to improve work performance?
Yes
No
Do not know
6.) Which tools and techniques Hilton hotel use for motivating employees?
Monetary benefits
Reward system
Performance appreciation
7.) Are you satisfied with motivational technique used by Hilton Hotel?
Highly satisfied
Satisfied
Neutral
Highly dissatisfied
Dissatisfied
8.) What you think company need to make changes in its method of motivating employees?
Yes
9

No
Do not know
9.) Employees work performance lead to increase Hilton Hotel productivity?
Yes
No
Do not know
2.2 Undertaking research investigation in accordance with agreed specification and procedures
For carrying out the study scholar has asked respondents or managers of Hilton hotel for
their email id so that researcher can communicate with them. Individual has prepared the
questionnaire and has sent it to personal mail id of answers. People have read the
questionnaire and have given their point of view on the subject matter. Questions are
related with the employee motivation, how they feel now in the cited firm, what they want.
Through this questionnaire scholar has tried to find out the link between motivation and
work performance. By this way individual will be able to know the impact of employee
motivation on work performance.
2.3
2.3
Theme 1: There is a relationship between employees motivation and in work performance.
1.) Is there any relationship between employees motivation and in work performance? Number of manager
Yes 4
No 2
Do not Know 1
7
Theme 2: Highly important for Hilton hotel to motivate its employees in order to improve
performance.
2.) It is important for Hilton hotel to motivate its employees in order to improve performance? Number of
10

manager
Highly important
Important 2
Moderately 0
Unimportant 1
Highly unimportant 1
7
Theme 3: Low wage is the factors demotivate employees at Hilton hotel.
3.) What are the factors demotivate employees at Hilton hotel? Number of manager
Low wages 3
Work load 1
Inadequate leadership 1
All of the above 2
7
Theme 4:Reward systems is the factor which motivate employees for improving work
performance.
4.) What are the factor which motivate employees for improving work performance? Number of manager
Monetary incentives 2
Reward system 3
Effective leadership 1
Positive feedback. 1
7
Theme5: Yes, Hilton Hotel motivates employees in order to improve work performance.
5.) Does Hilton Hotel motivates employees in order to improve work performance? Number of manager
Yes 4
No 2
Do not know 1
7
Theme 6: Performance appreciation is the tools and techniques Hilton hotel use for motivating
employees.
6.) Which tools and techniques Hilton hotel use for motivating employees? Number of manager
Monetary benefits 2
Reward system 1
11

Performance appreciation 4
7
Theme 7: Highly dissatisfied with motivational techniques used by Hilton hotel.
7.) Are you satisfied with motivational technique used by Hilton Hotel? Number of manager
Highly satisfied 1
Satisfied 1
Neutral 0
Highly dissatisfied 3
Dissatisfied 2
7
Theme 8: Yes, Hilton hotel need to make changes in its method of motivating employees.
8.) What you think company need to make changes in its method of motivating employees? Number of
manager
Yes 5
No 2
Do not know 0
7
Theme 9: Employees work performance lead to increase Hilton Hotel productivity.
9.) Employees work performance lead to increase Hilton Hotel productivity? Number of manager
Yes 6
No 1
Do not know 0
7
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Task 3
3.1
At the time of undertaking research qualitative techniques is used be researcher in which
question are prepared for conducting survey. Question are made on the basis of importance of
motivation for motivating employees in order to improve work performance. Further all question
are asked from the manager of Hilton hotel. On the basis of result themes and chart are prepared
and interpretation is done. Further chart show the graphical representation of respondent opinion
regarding motivating to a customer. Along with this table are prepared which show number of
responses in tabular form
3.2 Dara analysis and interpretation
Theme 1: There is a relationship between employees motivation and in work performance.
1.) Is there any relationship between employees motivation and in work performance? Number of manager
Yes 4
No 2
Do not Know 1
7
Interpretation: From the above chart it can be interpreted that 4 respondent out of 7 said that
there is relationship between employees motivation and in work performance. On the other hand
2 replied that there is no relationship between employees motivation and in work performance
while 1 out of 7 don not know about it. Hence it show if employees are motivated then they work
13

hard for an organization and improve their performance. Further employees need to motivate by
Hilton hotel so that their work performance can be improved and then work more effetivley for
an organization
Theme 2: Highly important for Hilton hotel to motivate its employees in order to improve
performance.
2.) It is important for Hilton hotel to motivate its employees in order to improve performance? Number of
manager
Highly important 3
Important 2
Moderately 0
Unimportant 1
Highly unimportant 1
7
Interpretation: From the above chart it shows that 3 participant state that it is highly important
and 1 said that it is only important for Hilton hotel to motivate its employee. On the other side,
there is one who replied that it is not important to motivate employees while 1 state that is highly
unimportant to motivate its employees in order to improve performance. Hence, it show that
organization need to motivate its employees so that they feel satisfied with their work and work
hard for an organization. Further employees are the part of an organization they need to motivate
so that then help Hilton hotel in achieving goals and objectives.
Theme 3: Low wage is the factors demotivate employees at Hilton hotel.
3.) What are the factors demotivate employees at Hilton hotel? Number of manager
Low wages 3
14

Work load 1
Inadequate leadership 1
All of the above 2
7
Interpretation: From the above chart it can be interpreted that 3 participant state that low wage is
the factor which demotivate employees while one state that work load. On the other hand there
are 2 respondent who state that all factors demotivate employees while 1 replied that inadequate
leadership demotivate employees of Hilton hotel. Further, there are different factors which
demotivate employee from the work. If company pay low wages to its employee then they feel
less satisfied because their needs and wants cannot be fulfilled from low wage. According to the
motivational theory needs and wants of human being always increases which need to be fulfil by
Hilton hotel.
Theme 4:Reward systems is the factor which motivate employees for improving work
performance.
4.) What are the factor which motivate employees for improving work performance? Number of manager
Monetary incentives 2
Reward system 3
Effective leadership 1
Positive feedback. 1
7
15

Interpretation: From the above chart it represent that 3 employees state that reward system is best
method for motivating employees in order to improve work performance. On the other hand
there are 2 participant who state monetary incentive while one state positive feedback. Hence it
show that majority of respondent state that reward system is one of the best way for motivating
employees in order to improve work performance. Further it also show that, one employee get
reward then other employee get motivated to work hard in respect to get reward. This show that
reward system is effective for Hilton Hotel.
Theme5: Yes, Hilton Hotel motivates employees in order to improve work performance.
5.) Does Hilton Hotel motivates employees in order to improve work performance? Number of manager
Yes 4
No 2
Do not know 1
7
16

Interpretation: From the above chart it can said that there are 4 participant who state that Hilton
hotel motivate its employees in order to improve work performance. On the other hand there are
2 who replied that Hilton hotel no need to motivate its employee in order to improve work
performance. While 1 out of 7 who state do not know about it. Hence it show that majority of
respondent state that company need to motivate its employees, it is very effective in enhancing
the organization productivity which lead to increase in sale as well as profit.
Theme 6: Performance appreciation is the tools and techniques Hilton hotel use for motivating
employees.
6.) Which tools and techniques Hilton hotel use for motivating employees? Number of manager
Monetary benefits 2
Reward system 1
Performance appreciation 4
7
17

Interpretation: From the above chart it can be interpreted that 4 participant state that
performance appreciation is tool and technique which company used for motivating its
employees. On the other hand, 2 state monetary benefits while 1 said performance system. Hence
it show that Hilton hotel is using performance appreciation for motivating its employees. Under
this company appreciate employee who perform work hard for an organization in order to
motivate them for performing more hard.
Theme 7: Highly dissatisfied with motivational techniques used by Hilton hotel.
7.) Are you satisfied with motivational technique used by Hilton Hotel? Number of manager
Highly satisfied 1
Satisfied 1
Neutral 0
Highly dissatisfied 3
Dissatisfied 2
7
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Interpretations; From the above chart it can be stated that there are 3 participant who are highly
dissatisfied and 2 who are only dissatisfied with the tools and technique used by Hilton hotel in
order to motivate its employees. Further there are 2 participants who are highly satisfied with
tools and techniques for motivating employees. Hence it show that tools and techniques which
are used by Hilton hotel is not much effective. So company need to make improvement in its
method of motivating employees so that employee work hard.. further, if company unable to
motivate its employees then it result in loss of productivity and sale.
Theme 8: Yes, Hilton hotel need to make changes in its method of motivating employees.
8.) What you think company need to make changes in its method of motivating employees? Number of
Manager
Yes 5
No 2
Do not know 0
7
19

Interpretation: from the above chart it can be interpreted that there are 5 participants who state
that Hilton hotel need to make changes in its method of motivating employees. On the other side
there are 2 respondents who state that company not need to make any changes in its method of
motivating the employees. Hence it show that organization need to make changes such as it can
introduce reward system so that employee work hard for an organization, further it can also make
changes in organization policy so that employee not feel dissatisfied form working environment
and their work. Employees are important for an organization so company need to take some step
in order to satisfying them, so that in result they work hard for an organization.
Theme 9: Employees work performance lead to increase Hilton Hotel productivity.
9.) Employees work performance lead to increase Hilton Hotel productivity? Number of manager
Yes 6
No 1
Do not know 0
7
20

Interpretation: From the above chart it can be interpreted that their eare 6 participant who state
that performace of employee lead to increases in producvity of an organization. On the other
hand 1 state that performace of employees not lead to increase organization productvity. This
show that company need to take some steps for motivating its employee so that they work in
order to achive aims and objectives of Hilton hotel.
3.3 Recommendations
From the above report it is found that motivation is essential aspect that can help in
improving the work performance of the employees. It is found that Hilton hotel staff are
not satisfy so company is required to provide rewards and recognition time to time. But
this can be according to their needs and desires. If people have monitory needs then
company should offer those cash bonuses and incentives whereas if the employee has non
monitory needs then manager should offer them promotions and awards. This will help in
motivating the workers well and they will stay in the organization for longer duration.
Managers of Hilton hotel are required to make effective communication with the staff
members. By this way they will be able to identify their needs and will be able to offer
them benefits according to there requirements. If the employee has training needs then
individual can provide them training that would develop skills and person will feel
confident. Company should conduct time to time meeting with their employees and
involve them in decision making process. It would be better for the firm to build good
21

understanding with workers. That would motivate the staff members and they will perform
their duties well. By this way cited firm will be able to accomplish its objective soon.
Conclusion
From the above report it can be concluded that motivation impacts on the employee
perforation a lot. If staff members are encouraged then they put their best efforts and contribute
well in achieving goal of the company. Organization are required to give them rewards as per
their needs it will support in motivating them thus, they will like the workplace and will stay in
the organization for longer duration.
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