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(PDF) Promotional Activities and Customer Satisfaction

   

Added on  2021-04-21

16 Pages796 Words107 Views
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Review and report on promotional activities
(PDF) Promotional Activities and Customer Satisfaction_1

Analyze feedback and dataOnline review platform such as Trip AdvisorSocial media platforms such as Facebook, InstagramOnline polls on the website of companyReview of email and distributes for feedback form to the customersCold calling customers to ask for their experiences on using product and services
(PDF) Promotional Activities and Customer Satisfaction_2

Personnel involved in promotional activitiesAccountants: It performs of financial functions for recording, analyzing and presenting the business along with organizational financial operations. CEO: It is responsible to manage interactions between the staffs by ensuring of promotional policies and practices for defining arrangements for the interactions. PR Team: It is responsible to identify the public’s with establish the strategies to build and maintain the valuable relationships among the publics. Front line staff: It includes of customer services employees those play role into sales as well as service organization. Current consumers: They consume the goods as well as services which are promoted in the advertising.
(PDF) Promotional Activities and Customer Satisfaction_3

Personnel involved in promotional activities (contd.)Email is provided to the organizational higher management which involves of report of the feedback findings. It involves of screenshots of Facebook analytics.It complies the information of feedback into one single report and produces a chart to show the findingsA meeting is called where a power point presentation is given to analyze the findings properly.
(PDF) Promotional Activities and Customer Satisfaction_4

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