Investigative Research into Mobile Banking Fraud: A South African Case Study

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SECTION A: GENERAL DETAILS
Student number 130644
Title Mr
Surname Mahonono
First name/s Sabath Andrew
Title/topic of research
Investigative research into the state of mobile banking fraud: A South
African Case Study
Date and year of registration of the
dissertation July 2019 Intake
Contact details
Work (011) 974 – 3259
Home 071 851 1108 / 083 292 6119
Cell 071 851 1108 / 083 292 6119
Email [e-mail]
Region Gauteng
Date submitted
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Table of Contents
1. Introduction...............................................................................................................4
2. Research Context:....................................................................................................4
3. The Research Problem.............................................................................................5
4. Aim of the Study.......................................................................................................5
5. Research Objectives................................................................................................5
6. Research Questions.................................................................................................6
7. Significance of the study...........................................................................................6
8. Literature Review......................................................................................................7
8.1 Definition of Fraud in mobile banking:................................................................7
8.2 factors leading to fraud in mobile banking:.........................................................7
8.3 Different types of fraud in mobile banking:.........................................................7
8.4 Impact of fraud on mobile banking:.....................................................................8
8.5 security issues in mobile banking fraud:.............................................................8
8.6 Development of Smart Tools and Processes in order to mitigate the fraud:......8
8.7 Summary:............................................................................................................9
9. Research design and methodology..........................................................................9
9.1 Research methodology.......................................................................................9
9.2 Sampling strategy...............................................................................................9
9.3 Data collection instruments.................................................................................9
9.4 Data analysis.....................................................................................................10
9.5 Pilot study..........................................................................................................10
10. Ethical considerations...........................................................................................10
11. Chapter organisation............................................................................................10
12. Proposed timetable...............................................................................................11
13. Bibliography..........................................................................................................11
Appendices.................................................................................................................13
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Appendix 1- Questionnaire:....................................................................................13
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1. Introduction
In the contemporary business scenario, innovation is one of the most significant
factors of promoting the growth of business. Mobile technology is considered as
the most significant forms of innovation over last 30 years (Akomea-Frimpong et al.
2019).The rate of using mobile technology in the activities of banking related
activities such as funds transfer, bill payments, investment purchase or sale,
transactions and shopping. However, with the rapid usage of technology in the
banking services, the security related issues is also increasing in a prompt manner.
The research will put forth the discussion about the mobile banking fraud. Detailed
literature review will be conducted to get comprehensive knowledge regarding
mobile banking fraud (Vishwakarma et al. 2019). Furthermore, this paper will also
contain the methods which will be followed to carry out the research in a systematic
manner.
2. Research Context:
Usage of technology in the financial services is increasing in a rapid manner and
playing a major role in attaining tremendous impetus to their development. In order
to offer high quality of financial services and keep the staffs satisfied, the banks are
making significant investment in the way of adapting high end technology and
promote speed in the internal functionality (Abdullaev et al. 2019). The inclusion of
both telecommunications and adaptation of mobile phones in order to provide
financial services is posing major threat for the banks to maintain security. With the
prompt development of cybercrime through technology, the rate of fraud in the
mobile banking is also accelerating in a rapid manner. It is true that the banking
services areimproving rapidly owing high accessibility of online information.
However, the data related to online transaction is not free from the security issues.
In addition, it has been reported that the cases of fraudulent cash withdrawals,data
theft, debit card scams and account information hacking are increasing drastically
(Lakshmi et al. 2019).
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