Quality Assurance and Control Tools in Project Management

This article discusses the various tools and techniques used for quality assurance and control in project management, including scatter diagrams, Pareto charts, Ishikawa diagrams, and more. It also touches on the cost of poor quality and how it can be prevented, as well as the use of statistical sampling in the hospitality industry.

Running head: BUDGET PLANNING
Budget Planning
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Name of the University
Author’s Note

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Answer to the Question
As stated by the “American Society for Quality (ASQ)”, the assurance of quality is
identified with systematic activities which are integrated in a project as per the relevant
requirements of the service to be fulfilled. The definition of quality assurance is depicted with
the regulation of products and services at the time of delivery of the desired service level.
The tools and techniques used to monitor the quality in project management is proceeded
with Perform Quality Assurance process. This ensured with the use of the scatter diagram, Pareto
Chart and Pareto Analysis, scatter diagram, inspection and statistical sampling. The cause and
effect relationship are also evident with the use of Ishikawa or Fishbone diagrams. This is often
considered with the implementation of materials, equipment, process, people, environment and
management. The application of the control charts is observed with illustrating the stability of
the process leading to unacceptable variance. The application of the flow chart system is
determined with the existing problems along with the quality control tool for predicting the
potential flaws in a process (Rupen Sharma, 2014).
“Cost of Poor Quality (COPQ)” is identified with a serious problem in the construction
industry and depicted as a serious problem all over the world. COPQ is evident with execution of
poor quality which is due to lack of close supervision and non-adoption of the “standard
operating procedures (SOPs)”. Previous research has shown that COPQ in the construction
project varies from 5 to 15% (Reed-Knight et al., 2015).
Reply to the Comment
I was able to gain new insights from reading your opinion on quality component in
project management. I second your thoughts on measurement of the quality of the project via
performance results. Apart from the various types of the tools discussed by you, I would also like

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to mention that the cost towards maintaining good quality is depicted in terms of other external
factors. This is evident with staff training, supervision, testing of the equipment, Materials
testing and inspection. It would be also worth mentioning that the technique of run chart is useful
in quality assessment. This will be able to provide a series of quality data graphically represented
in the timeline (Zeng, Tam & Tam, 2015).
It was interesting to read your experience working for a medium hotel as hotel manager. I
would like to put forward my opinion that quality improvement in the hospitality industry can be
done by the implementation of Statistical Sampling which is done by measuring the entire
incidence of the quality problem. The prevention of the additional cost for poor quality can be
depicted with appropriate quality norms and conducting the reviews on a continuous manner.
The provision for the COPQ needs to be also ensured by putting an augmented focus on the
administration of the operations, marketing, personnel and overall control. The hotel needs to
develop the practical framework for discovering the problems discovered in the own department
(Publications.lib.chalmers.se, 2018).

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References
Publications.lib.chalmers.se. (2018). [online] Available at:
http://publications.lib.chalmers.se/records/fulltext/177665/177665.pdf [Accessed 23 Nov.
2018].
Reed-Knight, B., Thompson, B., Bigham, L., Sil, S., Griffin, A., & Johnson, A. (2015).
Identification of pica behaviors in youth with sickle cell disease: A quality improvement
(QI) project. Clinical Practice in Pediatric Psychology, 3(2), 167.
Rupen Sharma, P. (2014). An Overview of Quality Control Tools in Project Management.
[online] Bright Hub PM. Available at:
https://www.brighthubpm.com/certification/72854-a-roundup-of-quality-control-tools-
and-techniques/ [Accessed 23 Nov. 2018].
Zeng, S. X., Tam, C. M., & Tam, V. W. (2015). Integrating safety, environmental and quality
risks for project management using a FMEA method. Engineering Economics, 66(1).