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The Latino Engineering Company

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Added on  2020-03-16

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Project Management Methodologies Introduction 3 Identifying Causes and Continuous Improvement Plan 3 Continuous Improvement Plan (CIP) 6 The Cause and Effect Diagram 6 A Check Sheet 6 Control Charts7 Histogram Analysis 7 Pareto Chart 7 Scatter Diagram 8 Stratification Methods 8 Continuous Quality Improvement 9 Conclusion 9 References 10 Introduction The Latino Engineering Company, founded 30 years back by a passionate engineer who believes in quality, Dominic Latino, is facing serious challenges after being sold off to a consortium of investors.

The Latino Engineering Company

   Added on 2020-03-16

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Project Management Methodologies
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Table of ContentsIntroduction.................................................................................................................................................3Identifying Causes and Continuous Improvement Plan..........................................................................3Continuous Improvement Plan (CIP)...........................................................................................................6The Cause and Effect Diagram...............................................................................................................6A Check Sheet........................................................................................................................................6Control Charts........................................................................................................................................7Histogram Analysis.................................................................................................................................7Pareto Chart............................................................................................................................................7Scatter Diagram......................................................................................................................................8Stratification...........................................................................................................................................8Continuous Quality Improvement................................................................................................................9Conclusion...................................................................................................................................................9References.................................................................................................................................................10
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IntroductionThe Latino Engineering Company, founded 30 years back by a passionate engineer who believes in quality, Dominic Latino, is facing serious challenges after being sold off to a consortium of investors. Earlier, they had given Mr. Latino the offer of buying shares; but the latter believed this would affect his control over the firm and adversely impact his decision making. As a result, Mr. Latino decided to sell the whole company and retire. The new owners retained the previous employees, although lost some managers that left to seek greener pastures. Latino Engineering had develop a huge customer base and high sales, mainly because of its reputation for quality, supplying engineering equipment to various companies in diverse industries including services, construction, gas and oil, and infrastructure projects. Unfortunately, the last twelve months have seen complaints rise from customers; the complaints include;i.Defective engineering equipmentii.Poor design and development follow up with clientsiii.Too long turnaround time for issue resolutioniv.Non responsive customer service teamv.In some cases, wrong engineering equipment was packaged and delivered to clientsLatino Engineering has therefore asked for solutions on how these issues can be tackled within a three month period. This report outlines the tools and methods that will be used to identify the cause of the problems, along with solutions to the problem, and what will have to be done to ensure continuous improvement to ensure high quality and resolve the niggling problems. The main approach will entail the use of the 7 QC Tools in the context of Kanban for continuous improving; the process will start by an evaluation using the POTI tool. Identifying Causes and Continuous Improvement PlanThe proposed tool to be used for the CIP (continuous improvement plan) is the Seven Quality Control Tool for Continuous Improvement (7 QC Tools). The 7 QC Tools method refers to a toll used in solving problems employing the use of simple statistical methods (Leebov & Ersoz 2003). The 7 QC Tools is a set of predominantly graphical techniques that are very helpful in identifying and solving most of the quality related issues, for example in manufacturing or provision of services (Stolfa et al., 2016). It originated in the post war Japan and was inspired by
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the seven Benkel weapons and is now listed by the PMBOK as useful tool for controlling and planning the quality of projects (Oakland 2016). The 7 QC Tools contain seven specific tools namely;i.The Cause and Effect Diagramii.A Check Sheetiii.A Control Chartiv.A Histogramv.A Pareto Chartvi.A Scatter Diagramvii.A Stratification chartBefore implementing methods for improving the processes at Latino Engineering, it is essential that a wider framework is employed in identifying the issues causing the reported problems. Theproblems at Latino Engineering are systemic, with the reported issues being symptoms of a muchbigger malaise, including poor communication and an organizational culture that is not aligned with the traditional strategic goals and objectives of Latino Engineering. To start off, the POTI Model (that means Processes, Organization, and Technology & Information) is a tool used by organizations to develop a blue print of its vision. Processes refer to a chain of activities; this project aims at changing some processes at Latino and introduces new ones in order to improve customer service and quality (Cox 2014), (Bartolini and Gaspary, 2009). It is envisaged that some business models at Latino must be changed after this project is implemented. The changes allude to output and levels of performance, introducing new ways of dealing with clients and designing, phasing out old approaches presently in use, and changing present working methods (Vijaykumar 2015). Latino will need to have the customer service personnel re trained so they can better meet client needs. A meeting will be held with them and their opinions on ways of making improvements sought before changes are implemented. Changes are also required in how engineers and designers deal with clients, from capturing customer needs, to sourcing raw materials and designing and testing the products. Upon making a request, a project team with the requisite skills will be assigned to the client. The team will collect the needs of the customer and then meet and decide on how they can deliver the product to the client as required. These teams will have specified roles and will report their progress
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