Project Management Methodologies PDF
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Added on 2020-03-16
Project Management Methodologies PDF
Added on 2020-03-16
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PROJECT MANAGEMENT METHODOLOGIESNameDate
IntroductionLatino Engineering, a 30 year old engineering company has achieved tremendous success over its lifetime, under the leadership and management of the founder, Dominic Latino, a mechanical engineer with a passion for quality engineering products. Through Dominic and his team’s leadership, the company has developed a reputation for quality supplying various engineering products and components to diverse industries including utilities, oil and gas, infrastructure, and construction. Because of its great reputation, profitability, and client base, a consortium of investors bought the company, and retained most of the company’s workforce, albeit with some managers’ quitting to seek greener pastures. Fearing loss of complete control, the founder, Dominic, also decided to sell the company and retire. However, a year after, several cracks are appearing; clients are complaining of poor customer service, defective engineering equipment, poor design and development follow-up with the clients, issue resolution turnaround taking too long, and cases of the wrong equipment being sent to customers. This report provides ways by which the new owners can identify the source of the problems and proposes a plan for continuous improvement methodologies to return the company to its former glory and attain newstandards of quality and reliability. The plan will be illustrated using pictorial methods and a planfor the implementation of the continuous improvement plan. Continuous Improvement PlanThe quality improvement process at Latino Engineering must start with how the root causes for the problems are identified, having been acknowledged that problems exist. The proposed methodology involves the implementation of the 7 Quality Control (7 QC) Tools for Continuous Improvement of Manufacturing Processes known popularly as the 7 QC tools (Oakland 2014). The 7 QC Tools refer to statistical tools introduced and developed in Japan, which according to Magar and Shinde (2014) can be used to tackle 95% of all problems related to manufacturing. The 7 QC Tools include;The Pareto DiagramThe Cause and Effect DiagramA HistogramControl Charts
Scatter DiagramsUse of GraphsCheck SheetsThese are discussed in the following sections on how Latino Engineering will apply them to solve existing problems and further improve their products and services. The diagram (shown in Appendix II: 7 QC Diagram) shows how the methodology discussed below should proceed. Before implementing the 7 QC Tools, it is important that the root causes are identified and a higher level overview provided. This is achieved using the POTI (Processes, Organization, Technology, and Information). This is an Agile process that enables incremental assessment andimprovement of the problems identified; this method is used by implementing the 7 QC Tools (Cano, Moguerza & Redchuk 2012). The POTI diagram is shown in Appendix I: POTI Diagram.Using the POTI diagram, Latino Engineering organizational culture must be evaluated as it seems the root cause of most problems, given the company retained most of the staff under the previous management of Dominic. In evaluating the organizational culture; the structure of the organization will be reviewed, along with roles and skills required for present and future business functions, staffing levels, and from this analysis, changes to the company’s organizational structure will be proposed and implemented. This is because after some former managers departed, the new culture seems not to focus on quality and customer satisfaction as happened under the leadership of Dominic and his managers ('Project Management Tips', 2017). Next, the processes will be evaluated to include the business functions and processes at the company, performance levels, operational costs, the vision and required future state as processes have a bearing on many factors, including communication and quality assurance. Next, the technology requirements for Latino Engineering will be evaluated tosee gaps and introduce technology that will enhance quality design such as the use of Building Information Modeling (BIM) and Auto CAD (Sanchez, Hampson & Vaux 2016) along with systems such as CRM and ERP programs to enhance communication and ensure quality customer service (Crandall & Crandall 2015). Finally, the information component will be evaluated to determine the necessary information required and the relevant data; the communication between company and clients will be evaluated, as is communication with designers, engineers, and customer service agents. This will identify the root cause of the
problems and is an essential process before implementing a continuous improvement plan (CIP) using the 7 QC Tool to improve on product quality and customer serviceThe Pareto DiagramThis tool is particularly important for the Latino Engineering problems because it arranges items in the order of their contributing magnitude so that the few items that exert the maximum influence are identified (Cano, Moguerza & Redchuk 2012). Based on the identified problems the biggest problem must be the issue of poor design and development follow up with clients, which contributes to most of the other problems that are assumed to be 35% of the problems and must be happening pervasively at the organization. The second problem is that of poor communication as the first issue shows follow up during design and development is poor; this contributes to 30% of the problem. The third major issue is as a result of the first two problems and are defective engineering products, that should contributed (assumed) 25 of the problems being experienced. The next problem is non-responsive customer service and team that we assume contributes 15% of problems. Next cause is too long turnaround in dealing with issues that we assume contributed 10%, and the final issue is cases where wrong equipment is packed and delivered to the clients and we assume this contributes to 5% of problem in terms of impact. These are then visually represented in a Pareto chart by tabulating the absolute numbers; for example, the number of times every week of poor design and follow in design and development with clients. The number of times this is done is established and recorded (Suganthi & Samuel 2006). For all the items, this data is collected and tabulated with the Y axis of the chart having two sides; the left will show the numbers while the right side will show the percent contributions (See Appendix III: Pareto). Graphs and points are developed and the points joined; at this point the chart is ready for interpretation. At some point, the chart slope will change suddenly and it’s the point that separates the vital few from useful many (Srivastava 2006). Focus will be placed on the vital few for the best impacts. Cause and Effect DiagramOnce the Pareto diagram is developed and interpreted, the cause and effect diagram is developed;this is a tool used to show the systematic relationships between symptoms and/or results and its possible causes. The tool enables systematic ideas about ides to be developed on the problem
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