Companywide Quality Improvement Strategy for Quality Tooling Company

Study

CONTENTS
INTRODUCTION......................................................................................................................1
MAIN BODY: COMPANYWIDE QUALITY IMPROVEMENT STRATEGY.....................1
Total quality management......................................................................................................2
Quality assurance....................................................................................................................3
Quality control........................................................................................................................5
SUSTAINABILITY OF THE CULTURE OF QULAITY IN QTC.........................................6
CONCLUSION & RECOMMENDATIONS............................................................................7
REFERENCES...........................................................................................................................8

INTRODUCTION
Talking in relation with quality, it is being referred as a standard in contradiction of
which the other objects of similar kind as well as category can be easily measured. It can be
referred as the level of excellence of anything. Management of the good features of the
business functions is very essential as it supports in augmenting the efficiency of the business
as well as business results. This is called as quality management (Romero and et.al., 2019).
The current research report is being grounded on quality management system of Quality
Tooling Company (QTC) which was established in North East of England. The firm is being
engaged in to manufacturing of engineering tools like scribes, callipers and other high-grade
materials which are being supplied to the local engineering industry. Because of the rising
level of globalization and competition, the company has realized that for achieving success
and growth in the longer period of time, it is essential that QTC should devise a radical
strategy for their endurance. The present research work will focus on developing and
introducing a companywide quality improvement strategy. This strategy will help in making
improvement in the quality of the work and operations of the company. The report will also
be going to detail the manner in which the firm intends to execute this quality strategy and
will also encompasses total quality management, quality assurance and quality control
implications for the company. The final part of the report will explain the manners in which
the improvement strategy will support in sustaining the culture of quality in QTC.
MAIN BODY: COMPANYWIDE QUALITY IMPROVEMENT
STRATEGY
The Quality Tooling Company focusses on and expert in engineering products.
Nevertheless, such kind of products are now decline in the North East of England due to high
level of competition and rising globalization. Even though the reputation of the company is
quite good, it will not last for enduring period of time. In the year 2010, the Hospital
management board of North East has approached to the company for designing and
manufacturing a handheld precision medical equipment initially for the research work. This
new market of the company has expanded exponentially and is getting worldwide recognition
(Chen, 2015). Furthermore, it is now important on the part of the company to project itself to
the clients, suppliers and investors as a world class and for this, they need to preserve the
quality of their products along with the services and must develop a quality improvement
technique for the whole firm. These quality improvement strategies will support the firm in
making sure the maintenance of quality. Through this, the image of the product and goodwill
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of QTC will augment in the market and they will be in a position to attain a competitive edge
in the market over the competitive firms operating in the same market. There are several
tactics the Quality Tooling Company will going to use in their quality improvement strategy
and these are being elaborated in the subsequent paragraph:
Total quality management
Speaking in relation with the total quality management, it is a management approach
which is based on the idea that everything is connected. As per Flynn, Schroeder and
Sakakibara (2019), it is being defined as a strategic system of quality management through
which the business corporation can manage the good quality of results and at the same time
can satisfy their stakeholders. TQM also helps in reducing the cost of the business. Therefore,
it can be said that total quality management is being regarded as an effective system through
which coordination between varied departments within the firm can be managed. This system
is being applied in the manufacturing level, distribution level and employee engagement
system. Furthermore, supply chain management along with customer association
management are also straight related with the total quality management. as per Al-Dhaafri
and Al-Swidi (2016), TQM is nothing but a tool that helps in achieving the success for the
business such as Quality Tooling Company. It is a crucial element for the organization for
performing the roles in a strategic manner for fulfilling the functions related to service and
customer orientation.
Without stating, each and every employee or individual is accountable and committed
for maintenance of good quality. Necessarily, it signifies that each and every single worker
must make sure that they are acting and behaving morally. If the products and services being
delivered by the company are not of utmost quality than they will not going to succeed. In
addition to this, if the services are not of top quality than no single client will purchase the
same and this will result in negative goodwill of the company. TQM is a customer centred
strategy for continuously enhancing the operations and system of the company. If the quality
of operations and functions of the organization increases then it will result in attainment of
the final goals of the business corporation (Chaudary, Zafar and Salman, 2015). Therefore, it
can be said that total quality management system helps in ensuring the overall development
as well as progress of the company. There are different principles which are required to be
considered by the Quality Tooling Company (QTC) and these are as follows:
 Client are being regarded as the king – In the marketplace, customers are considered
as a king or God for any form of business. This is because of the fact that these are the
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