Quality Management for Organisational Excellence

Quality Management for
Organisational Excellence

Table of Contents
Introduction......................................................................................................................................1
Main Body.......................................................................................................................................1
Explain how companywide quality improvement strategy will be introduced in the
organisation............................................................................................................................1
Analysis of how improvement strategy would assist in sustaining the culture of quality in the
company.................................................................................................................................7
Conclusion.......................................................................................................................................8
References......................................................................................................................................10

Introduction
Quality management is defined as the process of ensuring and maintaining all the
activities and task are properly managed in order to get required quality in the organisation, it
includes maintain high quality of goods and services through removing any kind of defect and
also ensuring continuous improvement in the process by proper quality planning and quality
control. The quality management is one of the essential process of the organisation which
involves formulating essential quality policies in the organisation so that quality goods and
services can be provided to the customers, this helps in enhancing the productivity and
profitability of the organisation. In order to gain competitive advantage in the market it becomes
important for the firms to provide quality goods and services to their customers. For this report
The Engineering tooling company is taken into consideration. It was started in the year 1960’s by
a young engineer in North East of England. The company deals in manufacturing various
products like engineering callipers, engineer’s rules, scribes micrometers and so on, recently
company is known for its product range and strong brand image in the market. This report
includes the detailed description of quality improvement strategy like total quality management,
quality assurance and quality control implication for the chosen company. In addition to this the
as quality plays an essential role in enhancing the performance of the organisation so how
improvement strategy will ensure the effective culture of the quality of the company is also
highlighted in this report effectively.
Main Body
Explain how companywide quality improvement strategy will be introduced in the organisation
The engineering tooling company was started by a young graduate engineer in the 1960 in
the North East of England. The company deals in manufacturing products like Engineers rules,
scribes micrometers, engineering callipers and also various quality materials. But as a result of
globalisation and increasing competition in the market the company declined subsequently. Soon
after this the engineering tool company realized that their ongoing activity was not enough to
attain success and in order to survive and grow in the market they needs different strategy
implementation (Abuhav, 2018). So in 2010, company started manufacturing precision medical
equipments for North east hospital. In addition to this in 2012, company signed a contract to
produce the cutting edge quality products. Company has realized the importance of presenting
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itself to the market, customers and various suppliers with proper planning, vision and ensuring
the proper quality goods and services is offered to their customers (Cottman, 2020). In context to
the Engineering tooling company, the quality improvement strategy in the company also as the
quality manger for the engineering tolling company, the enhanced strategy is explained like total
quality management, quality control and also the quality assurance implications for engineering
tooling company is highlighted below.
Quality improvement strategy for the engineering tooling company
The quality is the characteristics of something which defines it as good or bad, it is
features of a product and services which ensures the capability to satisfy the needs of the
customers. In simple words it is the process of meeting the expectation of the targeted customers
through providing valuable product and services to them, in order to continue to grow in the
market the organisation needs to ensure that the quality of the product and services are
maintained effectively continuously. In context to the engineering tolling company, in order to
maintain their brand image in the market and to gain competitiveness, they needs to continuously
enhance their quality of product and services. The quality can be assured using the main four
essentials of quality needs to be followed by the company which are enhancing customer
services, improving productivity, providing innovative products and reducing wastage. Using
quality products will help engineering tooling company to increasing their brand image also
increasing their productivity and profitability in the market. in addition to this the quality
management will also help company in decreasing their service cost, scrap cost and will lead
them towards gaining competitive advantage in the market effectively (Li and Liu, 2018).
In context to the Engineering tooling company the quality improvement strategy will
focus on mainly areas like improving their satisfaction, employee’s satisfaction and improving
their overall performance. The improvement strategy of the Quality management includes four
main areas which are implementation, total quality management, quality assurance and quality
control implications which are discussed below: .
Total quality management: The total quality management is defined as the process of
maintaining quality in the overall functioning of the manufacturing of the product and services in
order to satisfy their potential customers and gain competitive advantage in the market, it is an
continuous process of improving product and services and eliminating any defect in the process.
The main focus of this strategy is to enhance customers services, training employees and also
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