Quality Management Analysis Report

Running head: QUALITY MANAGEMENT
OPMG2258: Quality management
Name of the Student
Name of the University
Author’s Note

1
QUALITY MANAGEMENT
Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
Background of scenario..........................................................................................................3
Reasons for decreasing quality...............................................................................................3
Ideas for solving these issues.................................................................................................4
Application of quality control theory.....................................................................................6
Conclusion..................................................................................................................................8
References..................................................................................................................................9

2
QUALITY MANAGEMENT
Introduction
The total quality management defines as a process by which the errors can be detected
or eliminated from the business operations. This management system helps to improve the
customer experience (Khudia et al., 2015). Moreover, for obtaining the perfect quality within
the operational process of organization, it needs to provide the exact training to the workers
and also hire the quality workers for smoothing the operational activities of the organization.
Around the competitive business market, it is challenged for all of the organizations to
deliver the best quality services to the customers so that they can help to growth the business
volume by purchasing or utilizing those services.
As mentioned in the case scenario, the organization has been faced lots of quality
related issues on their product manufacturing (Ingason, 2015). The case study shows that the
organization is producing the Greasex line considering as the degreasing solvent that is
packed in the spray can for high technology related sector. But now the organization has
faced the quality issues regarding the high pressure injected during the packaging time of can
compared to standard quantity (Goetsch & Davis, 2014). For that, some of the carton of cans
are considered as rejected instead of having delivery schedule and in this way, the
organization has faced the issues regarding low production, customer complaint etc. In this
report, it follows how the quality control theory aids to mitigate the issues.
Discussion
As stated by (Kaziliūnas, 2014), the total quality management mentions as a continual
process by which the errors of the operational activities are detected and also eliminated. By
defining the total quality management, it has to say that this system helps to detect the errors
and whether if the errors are justified, it requires to rectify otherwise it go to the elimination
section. Moreover, it also helps to streamline the supply chain management for improving the

3
QUALITY MANAGEMENT
customer service. The major focus of this quality management connects with the
improvement of the product quality which is necessary for the business growth.
Background of scenario
This case scenario shows that Eric Seemore as director of quality assurance
department for checking the production quality for the organization (Zimon, 2015). Here, the
background of the organization relates with the Greasex line which considers as a degreasing
solvent packing in the spray can using for high technology sector. Now, an issue arrives
within the operational activities of the organization regarding injection of high pressure
within the cans during the manufacturing time. Rob Evans as an inspector has provided tags
of “Hold” to those cans and after that those are mentioned as rejected. For that, it causes the
decrement of the production rate of the organization. Here, to control the production quality,
it immediately requires to follow the quality management.
Reasons for decreasing quality
By analysing the case scenario, it has assumed that many reasons existing in the
reduction of quality. The reasons are as follows:
 From the discussion with the operator, it has found that he has not taken any official
training for conducting this manufacturing process (Rusko et al., 2014). The
supervisor has provided temporarily for operating the filling machine. During the
testing time, as declared by the inspector that high pressurized cans mention as
rejected, the operator did not understand the reason and did not solve the issue.
 As discussed with plant maintenance department, the automated filing machine was
purchased for another purpose. But though the purpose was not done within this
organization, therefore this machine has been used for producing the Greasex line
(Gabdrakhmanova, Kalimullina & Ignatovich, 2016). But there does not takes place