Quality Management Assignment

MANAGING QUALITY

TABLE OF CONTENTS
introduction...........................................................................................................................................2
task 1.....................................................................................................................................................2
1.1 explanation of perspectives that stakeholders in health and social care have regarding
quality..........................................................................................................................................2
1.2 analyses of the role of external agencies in setting standards for quality in health and social
care...............................................................................................................................................3
1.3 assessment of the impact of poor service quality on the stakeholders...................................3
TASK 2.................................................................................................................................................4
2.1 Explanation of standards for measuring quality that exist in residential care facilities........4
Different standards can be used in existing residential care facilities for measuring quality.
These are;.....................................................................................................................................4
2.2 Evaluation of different approaches for implementing quality systems.................................5
2.3 Analyzing potential barriers to delivery of quality care........................................................6
TASK 3.................................................................................................................................................7
Role play......................................................................................................................................7
3.1 Evaluation of the effectiveness of systems, policies and procedures....................................7
3.2 Analysis of the factors that can influence the achievement of quality..................................8
3.3 Ways by which the health and social care service could improve quality............................8
TASK 4.................................................................................................................................................9
4.1 Evaluation of the methods for evaluating health and social care service quality with regard
to external and internal perspectives............................................................................................9
4.2 Impact that involving users of services in the evaluation process has on service quality.....9
CONCLUSION..................................................................................................................................10
REFERENCES...................................................................................................................................12

INTRODUCTION
Appropriate management of quality at the time of providing health care service to
different patient is one of the major requirements of health and social care organizations. But,
maintenance and improvement in service quality if crucial task for hsc (fornaciari and callens,
2012). The current research report is based on managing quality in health and social care
organizations. It shed lights on the case related to the infection diseases methicillin-resistant
staphylococcus aureus (mrsa). In addition, study will focus on nhs which also deal with these
types of diseases. Research includes the perspectives of different stakeholder towards the service
quality. It will also describe the different strategies for achieving the high service quality.
Including this, there are different policies and procedures which can affect the quality of health
and social care organization and services which are also described in the current report. Along
with this, different methodologies for evaluating health and social care service quality are also
describing in the following paragraphs of the report.
TASK 1
1.1 explanation of perspectives that stakeholders in health and social care have regarding quality
According to the given case, local health and social care organization is associated with
the different stakeholders and they have their own perspective towards the quality of services.
Major stakeholders of health and social care are service users, health care professionals and care
commissioners. As per the given case, service users are facing the infection problem due to the
sharing food and accommodation (boylan, 2008). As per the perspective of patients, quality of
the services can be declined due to the improper care, inappropriate cleaning facilities,
unavailability of resources, etc. Service users require high quality services for reducing the
negative impact of the infection diseases mrsa. According to the care commissioner’s perspective
quality of the services of hsc must fulfill all quality standards which will help in resolving the
different health issues of various service users. According to the staff or health care professionals
nhs provides best quality services to their patients but infection diseases reflect that all
professional has not provided appropriate service quality to every patient. Therefore, got
providing appropriate quality services organization should make arrangement of training and
development of every staff member (exter, 2008).
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1.2 analyses of the role of external agencies in setting standards for quality in health and social
care
There are different external agencies and regulatory authorities which play very
important role in developing standards for quality in nhs. Major agencies include nice (national
institute for clinical excellence), coq and health service commission, etc. Care quality
commission plays very significant role in setting quality standards for nhs (healy, 2011). Cqc
helps in developing and inspecting the fundamental standards of care for health and social care
organization for reducing the negative impacts of infection. These standards also focuses on the
different areas for examples, food and drink, staffing and health and social care workers, safety
of patient, cleanliness of premise and equipment’s. For attaining all the standards of cqc, nhs
needs to develop appropriate plan of maintaining clean and safe environment of patient. Along
with this, nice play important role in setting priority standard for health and social care
organizations. As per these standards, nhs needs to provide all required services to all patients
with the best evidence and practices (herring, 2013). Including this, major role of health service
commissioners is taking actions against different complains about the service providers. It also
help in improving the quality of the services of nhs. Along with this, actions of this agency also
help in improving the overall quality of health services of different health care organizations.
1.3 assessment of the impact of poor service quality on the stakeholders
As per the given case scenario, spread of infectious diseases methicillin-resistant
staphylococcus aureus (mrsa) affect the health conditions of individuals. At the same time poor
quality services of nhs may have impact on different stakeholders in negative manner. It can
affect the physical and mental health conditions of different service users or patients. In this
infection major need of patient is hygiene and patient safety but, poor quality services cannot
provide appropriate safety to every patients which increases the health risk for every service
users. As per the given case, this infection diseases can affect the health conditions of elderly
patient. So, poor quality services can raise the social issues in nhs regarding the care of elderly
patients. Similarly, poor quality services of nhs has reflected in disciplinary actions of all health
care professionals (fillerup, 2007). It can create question mark on skills, knowledge and
capabilities of every professionals. Therefore, poor quality services of nhs have negative impacts
on all stakeholder of nhs.
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