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Organisational Excellence: A Case Study

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Added on  2021-01-02

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Individual analysis of the included case study material INTRODUCTION 1 TASK 1 K1.Appropriate underpinning theories and concepts of quality management for organisational Excellence.1 K2 Importance of developing and applying good practices as a route to achieving sustainable business performance. 4 S1 Various approaches to measure business organization status, and recommendations for organization improvement based on an “Excellence” assessment.5 S2 Critical assess any organisation using the “Excellence” framework and areas for improvement. This includes the determination of a quality policy

Organisational Excellence: A Case Study

   Added on 2021-01-02

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Individual analysis of theincluded case study material
Organisational Excellence: A Case Study_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK...............................................................................................................................................1K1.Appropriate underpinning theories and concepts of quality management for organisationalExcellence...............................................................................................................................1K2 Importance of developing and applying good practices as a route to achieving sustainablebusiness performance.............................................................................................................4S1 Various approaches to measure organization status, and recommendations for organizationimprovement based on an “Excellence” assessment..............................................................5S2 Critical assess any organisation using the “Excellence” framework and areas forimprovement...........................................................................................................................6CONCLUSION................................................................................................................................7RECOMMENDATIONS.................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONQuality management is the act of managing all activities and tasks required to maintain adesired level of excellence. This includes the determination of a quality policy , creating andimplementing quality planning and assurance, quality control and quality improvement. Qualitymanagement tools help an organization to design and produce a product which the customerwants according to their needs. This help an organization to increase companies revenues andproductivity. This process makes an organization a better place to work. Quality is important foran organization to differentiates them with their competitors. The product quality is measured interms of performance, durability and reliability of an organization. The main aim of qualitymanagement is to meet customers and enhancing their requirements and satisfy them byfulfilling their needs. The quality of a product makes an important contribution to long termrevenue and profitability. The quality management reduce waste and inventory of anorganization. The expectations of a customer must be fulfilled as quality management is essentialfor customer satisfaction which eventually leads to customer loyalty. Every organization musthave loyal custom er who would come back to the organization , whatever happens. Eldon Tool
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and Engineering limited is an organization which was established on 19 September, 1975 inEurope, to provide a sub-contract machining service to local and national industries. This reportdemonstrates about the quality management for organizational excellence along with theirtheories and concepts. In addition to this describes about the approaches to measure organizationstatus and performance, along with this describes, how to achieve sustainable businessperformance. TASKK1.Appropriate underpinning theories and concepts of quality management for organisationalExcellence.Quality management certify that an organization, product and service is consonant. Thisconcept includes quality planning, quality assurance, quality control and quality management.Quality management focused on both product and services and also means to achieve it. Thepurpose of quality policy involved management functions and activities (Beare, Caldwell, andMillikan, 2018) . To achieve more consistent quality of a product, quality management usesquality assurance and control of activity. The concept of quality management describes aapproach of management to long term success by customer satisfaction. Quality management iscrucial for an organization for the growth and performance of a company like Eldon Tool andEngineering Limited. It is the key source in the competition of customer relationship. Forachieving more success in business, quality must be maintained at each level (Boulter, Bendell,and Dahlgaard, 2013) . There are some underpinning theories of quality management fororganizational excellence :1.Deming's Theory – This theory of deep knowledge is a management philosophy found insystem's theory. This theory is based on those 14 principles which were proposed to themanagers for modifying business effectiveness. This theory was described by W.Edwards Deming. Deming also uses deming cycle which consists of Plan, Do, Check andact. The main aim of using this cycle is to be stable and on going improvement. Deming'ssystem of fundamental knowledge consists of following four points :System appreciation – To understand the processing and working of Eldon Tooland Engineering Limited company.Variation Knowledge – To understand the variation occurring in a company andthe causes of those variation.
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