Quality Management in Business: Definition, Role, Approaches, and Customer Satisfaction

This report highlights the concept of quality and the manner in which it can be used to define the success of an organisation. It analyses the role of quality control and quality assurance of an organisation and the manner in which approaches can be made to improve it. The effectiveness of customer satisfaction is also discussed along with the continuous improvement of managing the customers. Furthermore, an assessment has been made that provides evidence about the type of information that is to be made available to the customers.