Quality Management for Organisational Excellence

Quality management for
organisational excellence

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Companywide quality improvement strategy..............................................................................1
Quality Assurance........................................................................................................................4
Quality Control............................................................................................................................6
How the improvement strategy would help to sustain the culture of quality in the company....7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Quality management is an activity of overseeing all actions and projects that must be
attained to manage a desired extent of excellence. It considers the analysis of a quality policy,
creating and implementing quality planning and assurance and quality control as well as quality
development. It is important as using and implementing quality management tools and
techniques assure high consumer loyalty, thus better business, maximised cash flow, and fulfilled
workforce, healthy working environment and many more (Samawi and et. al., 2018). Along with
this quality management process make the firm an effective place to work and helps manpower
to deliver more work within less time durations. This report is based on Engineering Tooling
Company which as was incorporated in 1960 in North East of England. The main items that are
manufactured by the firm are engineering callipers scribes and then making expansion to
consider micrometers and a limited range of specialist items. This written document will
consider information about quality, quality management and quality improvement strategy.
Further, will explain about total quality management, quality assurance and quality control
implications for organisation. Moreover, the report will consider information about improvement
strategy that would assist to sustain the culture of quality in the venture.
MAIN BODY
Companywide quality improvement strategy
Quality is an enigmatic conception and it is always complex to evaluate and determine. It
can be define as the degree and level to which an object and entity fulfils a specified set of
attributes or needs. Quality is a level to which a set of inherent characteristics satisfies demands
and a subjective term for which each individual or industry has its own definition. In context of a
business organisation like ETC, the firm should improve and offer the commodities and services
that can exhibit standardised attributes that can devise its consumer happy and fulfil their needs.
This standardisation can improve trust within the consumers and can make them more faithful or
loyal regarding the establishment (Dahlgaard-Park, Reyes and Chen, 2018). Thus, quality can
acquire and retain many target audiences which can direct the company regarding a long term
growth through improving a good and effective brand image and reputation.
The company ETC, engineers’ manufacturing items but the firm face problem due to the
decline of engineering in North East of Enlgland and maximised competition from
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