Quality Management for Organisational Excellence

Quality Management
for Organisational
Excellence

Table of Contents
INTRODUCTION ..........................................................................................................................1
Main body ....................................................................................................................................1
Total quality management (TQM)..............................................................................................2
Just in Time approach for quality assurance...............................................................................4
Six Sigma for ensuring quality control.......................................................................................4
Importance of developing and applying good practises to achieve sustainable business
performance ...............................................................................................................................6
Recommendations.......................................................................................................................7
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10
........................................................................................................................................12

INTRODUCTION
The environment in which an organisation operates is rapidly changing and becoming
more and more competitive and dynamic in nature therefore, to remain successful and to
maintain organisational excellence it become necessary to adopt and have some quality
management tools and approaches (Carvalho, and et. al., 2019). Effective implication of quality
management, quality control and quality assurance strategy facilitates fulfilment of customer
expectations and while competing successfully with other organisation in business market to gain
a better market share and growth in revenues and profits. Engineering Tooling company (ETC) is
established by a young graduate engineer in early 1960's in the North east region of England.
The range of products manufacturing items provided by this organisation includes engineer's
rules, calipers, scribes, micrometers together with a range of specialist items that needs high
quality materials along with efficient skills to deliver and produce an accurate and long last
items.
Engineering Tooling company is having a well equipped production plant and the
manpower is also very committed and loyal but, due to decline of engineering sector on North
east England and enhancement in competition level has exerted a pressure on ETC to have better
quality management and control to ensure the survival of business in long term and to achieve
the target of organisational excellence (van Kemenade and Hardjono, 2019). A range of radical
strategy and approaches that can be introduced and implemented by ETC for effective quality
management and quality assurance is provided in this report. Beside this, a description about
importance of developing an applying good practises to achieve sustainable business
performance is also consists in this assignment.
Main body
Engineering Tooling company was set up in early in 1960's by a young graduate in
North east England and providing a range of engineer's calipers, rules, scribes, micrometers and
many specialist product that require high quality and effective skills to produce a long lasting
and accurate items for its customers to meet their expectation. Beside this rising competition and
dynamic nature of business environment has also created a pressures for ETC to have effective
management of quality. To face this competition the ETC has signed a two year contract with a
hospital management Board to develop a new keyhole surgery and other pioneering treatment
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