Quality Management in Healthcare

Running head: QUALITY MANAGEMENT IN HEALTHCARE 1
WORKPLACE CONFLICT
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WORKPLACE CONFLICT2
According to Abiodun (2014), workplace conflict is also known as organizational
conflict. The conflict can occur in many forms due to multiple factors. The conflict can occur
against any individuals, decisions or tasks within the healthcare organization or any
healthcare settings. The factors that may lead to conflict in any healthcare organization may
range between unclear responsibilities, limited resources, or any other issues such as
interpersonal relationships. In rare cases, these conflicts can even lead to violence. According
to Stecker & Stecker (2014), the individuals involved in conflict include physician, nursing
professionals, technicians, patients and any other key stakeholders of the healthcare
organizations. Therefore, it is very much crucial to resolve and manage the conflicts that arise
in the healthcare organizations as it may affect on delivery of quality care towards the
individuals. This essay would provide argumentative initiations towards implementing a few
techniques to manage the conflict within the healthcare organization.
According to Rand.org (2020), the RAND Corporation is an organization that
researches on multiple issues and helps in generating solutions towards the communities. The
conflicts are the major issues, and RAND Corporation has helped in providing the critical
solutions for managing these conflicts that occur within the workforce. There is a publication
from RAND Corporation that is about understanding the mental health of the employees
within the healthcare organization. The conflict in the organization impact on the mental
health of individuals (Rand.org, 2020). Conflicts such as workplace bullying or harassment
lead to significant mental health issues. The findings of the publications include that the high

WORKPLACE CONFLICT3
work demands, changes in the management and lack of clarity of responsibilities result in
influencing the mental health of the individuals. The employees may be unable to deliver
active responsibilities due to distress or issues in mental health. The job insecurity also
effects on mental health. The impact on mental health is ultimately leading to workplace
conflict. According to the Sjoberg (2014), the gender difference was also impacting on the
workplace conflict as it was found that the women found greater challenges in balancing the
work and their personnel life. Therefore, the significant recommendations for managing the
conflict within the healthcare organization is formulating effective policies. There is a need
for investigating the previous or already existing standards or rules. Identifications of the
critical issue or gap in the organization that fails in managing the conflict in the healthcare
organization are essential for the improvement of the organization. Generating awareness of
mental health and its causes would be a practical approach in managing the conflict. The
causes of mental health need to manage for reducing the conflicts. The effective
communication within the organization and addressing the issues or key factors of conflict is
the crucial step that the senior leader and management of the organizations need to address
(Mauno, Ruokolainen & Kinnunen, 2015). The management of the organization can also
establish a rule of providing a compulsory training briefing about crucial mental health and
developing an awareness of how conflicts have adverse effects on mental health. Addressing
the issues of mental health would reduce the conflicts within the organizations. There must be
clear communication of deligating responsibilities to healthcare professionals and to improve