Quality Management for Organisational Excellence in Quality Tooling Company

This report discusses the quality improvement strategy, total quality management, quality assurance, and quality control in Quality Tooling Company. It also highlights the importance of quality assurance and control in enhancing brand reputation and customer satisfaction.

Quality Management
for Organisational
Excellence

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Quality improvement in Quality Tooling Company..............................................................1
Total Quality Management.....................................................................................................2
Quality assurance in Quality tooling company......................................................................5
Quality Control in Quality tooling company..........................................................................7
CONCLUSION................................................................................................................................8
RECOMMENDATIONS.................................................................................................................8
References:.....................................................................................................................................10
Books and Journals...............................................................................................................10

INTRODUCTION
Quality management refers to the process of overseeing all the activities and tasks that carried
out and the business so that the organisation can maintain the desired level of excellence in the
products or services. The quality management is done through the process of determination of
the policy, creation an implementation of a quality plan so that the business can deliver the best
services to the customers (Bhatia and Awasthi, 2018). Total quality management refers to the
continual process carried out by the organisation to detect and eliminate the errors that occur in
the manufacturing, supply chain management and customer acquisition processes. In this report
quality tooling company is considered which is based out in the NE part of England. This report
revolves around the quality improvement strategy that is being implemented by the quality
tooling company. Further the aspects such as quality assurance, total quality management,
quality control and sustainability of the quality is discussed.
MAIN BODY
Quality improvement in Quality Tooling Company
Quality improvement is one of the most essential aspect that the businesses are required to
consider in the model in order to sustain in the environment for a longer period of time. This is a
systematic approach in which the current performance of the organization is analyzed and the
ways to develop and improve the performance are introduced (Dahlgaard and et. al., 2019).
Quality tooling company is required to have high quality materials in the products and their
products are expected to be accurate and long lasting therefore quality improvement should be
done in the organization. The major basics of quality improvement process that will be followed
by quality tooling company are discussed below-
 Establishing a culture of quality in the practices- The practices that are currently
followed in the organization plays a major role in establishing a strategy for the quality
improvement. The processes and procedures that the company follows should be
integrated so that the best efforts can be applied. The quality tooling company will have
to develop a QI team in which the employees will establish the grounds at which the
organization is required to work.
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 Determining and prioritizing potential areas for improvement – This is the most
essential and basic step which will be followed by the organization in order to improve
their services and products. In context of quality tooling company, the identification of
areas in which the company is required to improve are identified. The company evaluates
the production process, the raw materials, the manpower, the operations and the supply
chain process and determines the areas that requires improvement in terms of quality.
This process is generally conducted by carrying out studies and surveys through which
the areas of improvement are determined.
 Collection and analyzing of data - After determining the potential areas of improvement,
the organization is required to collect the data can further analyses it in order to improve
the quality of services and products in the company (Kosasi and et. al., 2021). Through
this process the quality tooling company will ensure the ways in which the organization
can improve the quality of services and products at the companies offering to the
customers.
 Communication of the results - After implementation of the strategies of improvement in
the organization, it is essential for the business to evaluate the success rate of quality
improvement process. Quality tooling company is required to communicate the results in
the company so that they can further sustain the implemented process.
Total Quality Management
Total quality management refers to the management approach that is followed by the
organization for long term success with the help of customer satisfaction. In a total quality
management process, every person working in the organization participates enhancing and
improving the products, services, processes and the culture in which the organization operates.
The total quality management followed by quality tooling company consists of several primary
elements:
 Customer focused- The level of quality data is delivered by the company is basically
determined by the customers that the companies serving. Therefore the business must be
focused on the customers and try to understand the type of quality that they want. The
efforts related to the training of employees, integration of quality into the designing
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process and manufacturing process is determined by the customers. The efforts are
worthwhile or not is judged on the basis of customer feedbacks.
 Total employee involvement- Employees are considered as one of the greatest asset of
the company and they are the drivers of quality in the business. The commitment is
required from the employee’s side in order to enhance the quality of the operations that
the business is currently going through. The new techniques and strategies can only be
implemented in the products, services and operations if employees are able to deliver the
best productivity in the business.
 Process centered- A major and fundamental part of the total quality management is
focused on the process thinking. Process refers to a series of steps that are taken in order
to transform the input into the finished goods and further delivered to the customers (Li,
2021). In context of Quality tooling company, the performance measures are
continuously monitored by the business through the process that they are following in
their conduct.
 Integrated system- Though organization have many functional specialties but total
quality management is based on integrated business system where the implementation of
strategy and critical processes is developed in the business.
 Strategic and systematic approach – The major uncritical part of managing the quality
lies in the systematic and strategic approach that is followed by the business to attain the
objective. The strategies better developed by the organization to improve the quality
helps the business and scaling and sustaining in the environment for a longer period of
time.
 Continual improvement- Total quality management is a process of improvement that is
required in the current policies, strategies, operations, products and services of the
business. Therefore this area must be evaluated on a regular basis so that the business can
continuously upgrade the required areas. A continual improvement will help quality
tooling company in both terms that is analytical and creativity which will help in
sustaining in the competitive market.
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 Fact based decision-making - Total quality management majorly requires the
organization to perform the collection and analyzing of data so that the company can
improve the decision-making with utmost accuracy. That decision-making process of
improvement in the quality must be based on the facts data collected by the company
through different process (Samawi and et. al., 2018).
 Communications- During the organizational change and changing the quality of the
services, the day to day operations are affected. Therefore and effective communication
in the organization will ensure that everything as well communicated and the employees
are aware about the changes that are made in the organization.
Total quality management process ensures state every single employee that is working in
Quality tooling company should work towards the improvement in the work culture and the other
aspects of business. This will ensure long term success and the business will develop more
growth prospects. The total quality management is divided in two four categories which is also
known as PDCA cycle. The PDCA cycle is further apply to the quality tooling company:
 Planning phase- Planning is one of the most crucial an important phase in the process of
total quality management. This phase involves and interaction process between
employees and the managers of the company where the problems and queries are
addressed. Through this process the employees state the different types of problems that
they face in their day to day operations and further also analyses the root cause behind the
problems (Liao and et. al., 2021). The challenges data faced by the company a further
evaluated, this research involves collection of relevant data so that a solution can be
given to the addressed problem. In context of the quality tooling company the increased
competition is one of the major challenge do too much they need to improve the quality
of the operations that are being carried out in the business. The planning phase of the
company will involve the Different type of ways in which the problems can be addressed.
 Doing phase- the problems that are addressed in the planning phase our father sold by
developing different strategies and plans. The different schemes of strategies are further
devised and implemented So that the business can overcome the challenges that the
companies currently facing in the business model. This phase also includes the measuring
of effectiveness at which the solution and strategies are applied.
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 Checking phase- This stage particularly involves the comparison that is conducted by the
business between the before and after business phase. The effectiveness of the process
and the results are measured by the business on the basis of this strategies. This is one of
the most impactful processes as it derives the whole conclusion of the total quality
management process that is being applied in the quality tooling company (Lobo and et.
al., 2019).
 Acting phase- The results are further documented and the employees of the companies
are determining and addressing the other problems that is there in the business. This is the
end of the PDCA cycle where that total quality management is being oriented in the
business.
Quality assurance in Quality tooling company
This is one of the most significant thing in the business as it gives the boost to the product
in the market. Quality assurance refers to the systematic process in which the products and
services of the company are checked in terms of quality standards and satisfaction of customer
expectations. Quality assurance is a process that is designed to ensure that the customers of
quality tooling are satisfied and happy with the services data being provided to them. Quality
assurance is helpful in increasing the credibility of the company. The process of quality
assurance involves a definite series of steps through which the company ensures did the services,
product and process followed by the business meet the quality standards. Further the quality
assurance steps are discussed in context of quality tooling company:
 Planning- This is the first and foremost step in the quality assurance process where the
organisation Figures out the plans and measures that will help the business in delivering
the best quality of services and products (Martin and et. al., 2021). In context of quality
tooling company, they are required to standardize the quality of the products and services
that they are delivering to the customers as this will help them in generating and
acquiring good amount of customers.
 Testing- the products and services along with the process that is being followed in the
business must be tested in order to identify the quality issues that the company is
currently going through. The company can only make modification in terms of quality if
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they are able to determine the problems with the current business model. This will help
them in standardising the quality which will help in meeting the quality standards.
 Monitoring- the quality assurance process is a objective driven process and hence the
company must monitor the quality that is being improved in the business. The quality
tooling company should dedicated team that will monitor the quality change that is being
implemented in the business.
The importance of quality assurance in quality tooling company are discussed below:
Quality assurance is one of the best technique to ensure that the expectation of the
customers are met. This helps in maintaining the loyalty between the brand and the customers.
An organisation that provides good quality of products and services is more prone to customer
retention as compared to other companies who does not follow a standardised quality in their
organisation (Mizuno and Bodek, 2020). The customer expectations are based on the quality and
therefore quality tooling company must ensure that they are providing the best products and
services as compared to other market players.
 Quality assurance plays a major role in enhancing the brand reputation of the
organisation. An enhanced and standardized quality is one of the major Reason due to
which the goodwill and reputation of the brand arises in the market. Therefore the
companies who focus on quality assurance enjoys a good reputation among the other
competitors in the market.
 Quality assurance helps the organisation in saving the money and cost in terms of a long
term perspective. This standardised quality ensures that the major problems and
challenges in the business are ignored which helps in saving expenditures in the business.
Quality assurance is helpful in increasing the overall revenue of the business in long
term.
 Quality assurance also helps the organisation in maintaining consistent results throughout
the financial year. Standardise product and services delta being offered is always more
consistent than any other products or services that are being offered in the market. The
quality assurance ensures customer retention which directly leads to consistency and the
results.
 The assurance is also helpful in implementing the positive behaviour in the employee’s
morale. When the organisation determines what they expect from the employees then the
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clear vision helps in scaling the business. Quality assurance in the working environment
is also a major thing for the employees that are working in the organisation as this helps
in detention of the employees.
Quality Assurance can be ensured in the quality tooling company with the help of following
techniques-
 The organisation can formulate a customer testing procedure in the business with the help
of different processes which will help the business in assuring the quality that they are
delivering through the products and services to the customers.
 Implying effective testing tools in the business is one of the major area that helps the
business is testing the level of quality that is being delivered by the company in the
operations, products and services. The test ensures that a standardised quality is being
enforced in the business.
 The quality assurance can also be implemented by understanding the behaviour of the
employees and customers that are associated with the company.
Quality Control in Quality tooling company
Apart from quality assurance, the quality tooling company must implement quality control
process in the business to ensure that they are able to deliver a consistent product in the market.
The 5 step process that is followed in the organisation to control the quality is further discussed
below: Setting up of quality standards- The business first must set up the quality of products
and services that they are looking to deliver in the market. The quality standards are first
set by the business so that the company can maintain those standards throughout the
business life which will help them in sustaining in the business for a longer period of time
(Ponsignon and et. al., 2019). Deciding of the quality standards the company will be focus on- The Company must
focus on the most essential aspects so that the business can get good amount of results in
long term. The company will focus on a single category of services which will help the
business in sustaining in the environment for a longer period of time.
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 Creation of operational processes to deliver the quality- A well designed process in the
business is a major driver of high and good quality of services and products in the
market. A good process established in the company helps in measuring the result of the
new and designed processes that are implemented in the business. Reviewing of results- The results are further reviewed by the company so that the
implemented measures in terms of quality can reviewed that if they are able to deliver the
expected results or not. Getting feedback- After change in the quality and Improvement in the process, the
business is required to get a feedback from the customers and employees regarding the
enhancement in the quality that is being delivered to the customers (Ptitsyna and et. al.,
2019).
CONCLUSION
From the above report it can be concluded that Quality is one of the major aspect of the
business and the organisation must focus on these areas in order to sustain in the business for a
longer period of time. Quality improvement can be done by the business by implementing the
total quality management in the business so that the organisation can improve the operations,
products and services that the company is currently offering to the customers. The organisation
can follow a quality assurance and control process so that the business can retain the customers
which will help them to grow in the environment. These quality processes hold high importance
in the conduct of the business and thus these processes must be established in the business
environment so that the organisation can enjoy several important factors.
RECOMMENDATIONS
The quality of services, products and operations can be enhanced and managed in the
Quality tooling company with several techniques, few of these techniques are discussed below: Building up of solid strategy- All the areas of the business can be improved and
enhanced by applying different strategies in the business so that the productivity among
the employees can be maximized. The application of solid strategy helps the business in
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following a set code of conduct which avails the business towards achievement of
objectives and goals. Standardising the quality of services and products- The products and services that the
company is offering must be standardised and should match the quality that is provided
by other competitors in the market. Therefore the quality tooling company is required to
follow a standardized approach in order to capture a good share in the industry. Perform product testing in the market- The launched and upcoming products and
services of the company must be tested in the market as this will help the company in
generating a feedback from the customers. This will ultimately help the business in
improving the quality of products and services according to the requirement of the
customers.
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References:
Books and Journals
Al Khamisi, Y.N., and et. al., 2018. Assessing quality management system at a tertiary hospital
in Oman using a hybrid knowledge-based system. International Journal of Engineering
Business Management, 10, p.1847979018797006.
Bhatia, M.S. and Awasthi, A., 2018. Assessing relationship between quality management
systems and business performance and its mediators: SEM approach. International
Journal of Quality & Reliability Management.
Dahlgaard, J.J., and et. al., 2019. Evolution and future of total quality management: management
control and organisational learning. Total Quality Management & Business
Excellence, 30(sup1), pp.S1-S16.
Kosasi, S., and et. al., 2021, October. Roles of IT Leadership in E-Service Quality Improvement
of Online Family Business. In 2021 3rd International Conference on Cybernetics and
Intelligent System (ICORIS) (pp. 1-6). IEEE.
Li, X., 2021. Six Sigma application for quality improvement of the hot press in process.
In MATEC Web of Conferences (Vol. 353, p. 01005). EDP Sciences.
Liao, S.H., and et. al., 2021. Supply chain collaboration and innovation capability: the moderated
mediating role of quality management. Total Quality Management & Business
Excellence, 32(3-4), pp.298-316.
Lobo, S.R., and et. al., 2019. The impact of TQM and information communication technology
(ICT) as an enabler in the quality management assessment framework (QMAF) on
business outcomes. International Journal of Systems Science: Operations &
Logistics, 6(1), pp.69-85.
Martin, J., and et. al., 2021. Towards a quality management competence framework: exploring
needed competencies in quality management. Total Quality Management & Business
Excellence, 32(3-4), pp.359-378.
Mizuno, S. and Bodek, N., 2020. Management for quality improvement: The seven new QC
tools. Productivity press.
Ponsignon, F., and et. al., 2019. The contribution of quality management to an organisation’s
digital transformation: a qualitative study. Total Quality Management & Business
Excellence, 30(sup1), pp.S17-S34.
Ptitsyna, V.S., and et. al., 2019, October. The introduction of information technology in business
processes as a method of quality improvement. In IOP Conference Series: Materials
Science and Engineering (Vol. 666, No. 1, p. 012059). IOP Publishing.
Samawi, G.A., and et. al., 2018. Relation between total quality management practices and
business excellence: evidence from private service firms in Jordan. International Review
of Management and Marketing, 8(1), pp.28-35.
Shafira, Y.P. and Mansur, A., 2018. Production quality improvement analysis of grey cambric
using Six Sigma Method. In MATEC web of conferences (Vol. 154, p. 01090). EDP
Sciences.
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