Quality Management for Organisational - UGB 262

Quality Management for
Organisational

Table of Contents
INTRODUCTION...........................................................................................................................3
Main Body.......................................................................................................................................3
CONCLUSION................................................................................................................................8
RECOMMENDATIONS.................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
The Project is based on quality management for organisation which includes quality
management strategy that helps in enhancing the quality and growth of business. It includes the
case study of Quality Tooling Company which was established in 1960 at North East of England.
The Organisation deals in engineer's rules, scribes and engineer's calipers. In North East of
England, Quality Tooling facing a problem due to decline of engineering so in order to survive
for long run they have planned to produce radical strategy to ensure the survival of business. The
production plant of Organisation is well equipped having strong financial base and loyal
employees who contribute their best efforts in accomplishing the task. Quality Tooling company
also appreciate the efforts and dedication of the workforce, even they are recognised and
rewarded by Firm. Son and Daughter of Owner had decided to follow the career path and also
planned to give the business a 21st Century Philosophy. In 2010, North East Hospital
Management Board has made an approach to Quality Tooling company for manufacturing and
designing the medical equipment. The board had also signed a two year contract with
organisation for producing cutting edge products at large scale. The Company is receiving
worldwide recognition for its brand image and product range. Quality tooling company is
focusing on improvement strategy by including Total quality management, quality control
implication and quality assurance (Albuhisi and Abdallah, 2018). The report also cover the
improvement strategy that helps to sustain the culture of Quality in Organisation.
Main Body
Quality improvement strategies are the tool that helps in giving confidence to staff
improves the skills and make effective changes in Organisation. Quality management is an
activity to ensure that products and services are delivered to customer with high quality that can
satisfy the need and requirement of customer (Kuo, Chen and Cheng, 2018). The quality
improvement strategy is a document that reflects the intention to deliver excellent products and
services to their customer. There are few components of quality management strategy such as
quality planning, quality control, quality improvement and quality assurance. The aim of Quality
improvement strategy is to ensure that all the stakeholders of quality tooling company must work
together in order to improve the process, services, products and culture of Organisation so that
they can achieve long term success and satisfy their customer. As a quality manager, there are

few principles of quality management which must be focused by Quality tooling company in
order to increase the quality of engineer's calipers, rules and scribes.
The Organisation also get a contract from North East Hospital Management Board for
manufacturing medical equipment. So to produce the medical requirement in effective manner,
Quality tooling must focus on few principles that helps in making high quality products that can
satisfy the need of customer they are customer focus, leadership, engagement of people, process
approach, continuous improvement, evidence based decision making and relationship
management. By implementing these principles while manufacturing medical equipment can
help in increasing the standard of product and also it is used to guide an organisation's process
towards increase performance (Paranitharan and Jeyathilagar, 2017). The main focus while
manufacturing medical equipment is to meet and exceed the expectation and needs of boards. It
is necessary to understand the need of customer so that Company can produce the product
accordingly. Quality tooling company must also focus on continuous improvement by improving
the performance, increase ability to grab new opportunity and Organisational flexibility. There
are various benefits which can be attained by Quality tooling company as it helps Organisation to
achieve greater consistency in activities and task which can be included in production of medical
equipments. The quality management strategy also helps in enhancing the efficiency in
processes, improve the use of time and reduce wastage so that they can improve customer
satisfaction. By implementing quality management strategy, Organisation can market their
business in effective manner and also exploit new market. The Strategy enable Company to
continuously improve their process, systems and products in order to increase the growth and
profitability of business. Quality improvement strategy is a long term commitment that provide
guidance to improve the functioning of business (Jurburg and et. al., 2017). The strategy helps in
defining what Organisation wants to improve, how it will test for success, how it will make
improvement and what are the outcomes for improving the quality. Quality improvement
strategy must include clearly defined accountability and leadership, evidence based benchmarks,
quality improvement method, attentive employees who listen to the needs of stakeholders and
measurable results that suits business goals.
There are few tools of quality improvement strategy such as Total Quality management,
quality assurance, quality control and sustainability of the culture of quality which must be
implemented by Quality tooling company in order to produce effective medical equipments.