Quality Management for Organisational Excellence

Quality Management for
Organisational Excellence

Contents
Introduction..........................................................................................................................................3
Main body.............................................................................................................................................3
A. Quality management improvement strategy................................................................................3
B. Explanation on TQM, Quality assurance, Quality control and Quality culture..........................4
Conclusion and Recommendations......................................................................................................8
References..........................................................................................................................................10

Introduction
Quality management is an important phenomenon for the success of the organisation. The
aim of the management is to ensure the consistency. Quality management is the mixture of four
components includes quality planning, assurance, control and improvement whereas the quality is
the attribute of the product defining the product characteristics and features which has a ability of
satisfying the need of the customer (Azad and et. al., 2018). It focuses on the quality of the product
and service quality which involves the quality assurance and control of the product process for
achieving the consistency of quality. Customer satisfaction is the backbone of the quality
management which determines the customer willingness and wants. The company uses the
management principles adopted by the International standard for quality management.
The report is based on the case study of Engineering tooling company (ETC) established in
north east of England in 1960 by a young graduate engineer. If manufacture the items of engineer
rules, callipers, scribes, and limited range of special items which requires high quality materials and
skills for producing long lasting and accurate items. In the study discussions is done on the TQM,
assurance, control and recommending the suggestions and strategy for the improvement of the
company culture for sustaining the quality. Due to the increases in the competition and declining of
engineering the company adopted and alternative of radical strategy for ensuring the business
success. In 2010 north-east hospital management board provided an approach to ETC for the
designing and manufacturing of the precious medical equipment.
Main body
A. Quality management improvement strategy
Quality management ensures the consistency of different activities and task of the product
and services of the organisation which helps in maintaining the optimum level of quality. The aim
of the quality improvement is to increase the confidence and reliability of the outcome by
improving the process. The management involves the various methods of improvement such as
product improvement, process and people based improvement. It is a recurring and continuous
process carried at regular intervals. The strategies used by the engineering tool company for the
quality improvement are (Blouin and et. al., 2018)
 Constructing company culture- It emphasises on the quality improvement by establishing
culture at work place gives the stress on the improvement of the quality in the mind of the
employees. By reinforcing the rewards for the employees assures the better quality.
 Designing training program- The management should provide the training to the